Agenda

Monday, June 21

11:45am12:15pm EDT

Automate decision making and ensure happy customers and employees with AI-powered workforce management produced by Legion Technologies

Connectivity is changing when and where customer experience happens produced by Cradlepoint

From walls to spaces: Asian Paints' digital transformation led by CDP, produced by Treasure Data

Get ready for this year's holiday shoppers produced by SAP

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm EDT
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

Accelerating supply chain transformation in real time, with Liz O’Neill

After the great accelerator: Research tells us what customers want from the new physical store

But I never got it! A refunding conundrum

Civil unrest: Predicting the triggers and delineating a response

What comes after the “New Normal?” Building a “Return to Work” wellbeing playbook

1:00pm1:30pm EDT

Cognizant roundtable discussion: The critical balance of CX + employee enablement with Jack in the Box

commercetools roundtable discussion: How to get better and faster in digital commerce

FarEye roundtable discussion: The big picture: What it takes to make your last mile work

Salesfloor roundtable discussion: How retailers are adding a human touch to virtual selling

​The pursuit of a diverse and inclusive workplace

1:00pm1:30pm EDT
Stephanie Martz

Stephanie Martz

Chief Administrative Officer and General Counsel
National Retail Federation
1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

Removing the common barriers to digital transformation for brands & retailers produced by Kornit Digital

The shift from exception-based reporting to advanced analytics produced by Zebra

Design for all: Time to amplify the inclusion agenda

Ecommerce fraud 201: Understanding (a bit beyond) the basics

How Optoro enables American Eagle Outfitters to tackle reverse logistics

Pinterest, The Yes and Crate and Barrel leverage the next gen marketplace for growth

Retail at risk: Disruptive security and technology threats

2:30pm3:00pm EDT

How frontline support drives bottom-line growth in retail produced by Axonify

MicroFulfillment centers – Applications beyond grocery: Improve customer experience using your current network produced by AutoStore

More digital. More human. Redefining physical stores post-Covid produced by Scandit

Retailing after the pandemic, what have we learned? produced by Appriss Retail

Store operations, the associate experience, and their impact on profitability produced by Ceridian

Technology shaping retail’s next chapter produced by HP, Inc.

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

How retailers can incorporate DE&I into their brand

Managing LP on shoestring budget

Scaling supply chain disruptions with agility

The top 3 connected TV KPIs & benchmarks every retailer needs to know

Tuesday, June 22

11:45am12:15pm EDT

Bed Bath & Beyond: The Role of technology in the retail reset produced by Oracle

DXL's digital transformation: Leveraging buy now, pay later to attract young shoppers produced by PayPal

How Carter’s is enhancing customer experiences though data insights and IT transformation produced by Amazon Web Services

What do retailers need to be adaptive and sustainable? produced by Alkemics

Keeping data secure in a virtual world

Making chargebacks work for you

Transformations in sustainability

Zulily and Tapestry discuss how one-to-one marketing engagement is being propelled by artificial intelligence

12:15pm12:30pm EDT
1:00pm1:30pm EDT

Aruba, a Hewlett Packard Enterprise company, roundtable discussion: Digitally transformed grocery stores – Improving operations and shopping experiences

CI&T roundtable discussion: Solving CPG and retailer demand forecasting dilemmas

Lucidworks roundtable discussion: Harness omnichannel customer insights to deliver better shopping experience

1:45pm2:15pm EDT

Championing everyone’s right to feel good: Activating personalization at Boots Session produced by Cognizant

Reimagining the store operations using AI computer vision produced by Belive

1:45pm2:15pm EDT

Cedric Osternaud

Executive Director of E-Commerce, Innovation, and Cross Functional Projects
Groupe Casino

Retail challenges that keep C-level executives up at night and how technology can help them sleep produced by Zebra

Cybersecurity best practices for small to medium-sized retailers

How Gap Inc., Albertsons and Total Wine & More successfully navigated the greatest disruptor of our lifetime, evolved and prepares for the future

TikTok – the phenomenon that is, and how to make it work for retailers and brands: Hollister and Kate Spade New York case study

What’s next for self-checkout?

2:15pm2:30pm EDT
2:30pm3:00pm EDT

Cybersecurity priorities for the Biden Administration

Flex retail and the power of discovery

From torture to rapport: The importance of the human connection in interviews

Wednesday, June 23

11:30am11:45am EDT
11:45am12:15pm EDT

Decreasing the impact of fraud prevention on good customers

Digital transformation: Blurring the physical and digital worlds

LEGO, Tailored Brands and PepsiCo on the new connected economy

Phoning it in: Phishing scams bite retailers

12:15pm12:30pm EDT
1:00pm1:30pm EDT
1:30pm1:45pm EDT
1:45pm2:15pm EDT

Circular economy/sustainability: Ushering in the era of responsible retailing

Innovation at retail: A fireside chat with Rose Jia of US Amazon Grocery Delivery, and Rachel Dalton of Kantar

Preventing the next big breach: Cyber priorities for every retailer

The quest to rein in ORC

2:15pm2:30pm EDT
2:30pm3:00pm EDT

Thursday, June 24

11:30am11:45am EDT
1:00pm1:30pm EDT

Financial confidence: How to have empowered conversations around money

1:00pm1:30pm EDT
Jeanne Sun

Jeanne Sun

Managing Director and General Manager of Inclusive Investing
J.P. Morgan
Jennifer Barrett

Jennifer Barrett

Chief Education Officer at Acorns and Author of “Think Like a Breadwinner”
Acorns

Digital payment innovations driving consumer spending

1:30pm1:45pm EDT
2:15pm2:30pm EDT

Friday, June 25

1:00pm1:30pm EDT

Hacking diversity: How to retain talent when change is the only constant

1:00pm1:30pm EDT
Sherida McMullan

Sherida McMullan

Head of Inclusion and Diversity (Diversity Business Partners, ERG, Events, Recruiting & Partnerships)
Lyft