Agenda

Monday, June 21

11:45am12:15pm EDT

Automate decision making and ensure happy customers and employees with AI-powered workforce management produced by Legion Technologies

Connectivity is changing when and where customer experience happens produced by Cradlepoint

From walls to spaces: Asian Paints' digital transformation led by CDP, produced by Treasure Data

Get ready for this year's holiday shoppers produced by SAP

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm EDT
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

Accelerating supply chain transformation in real time, with Liz O’Neill

After the great accelerator: Research tells us what customers want from the new physical store

But I never got it! A refunding conundrum

Civil unrest: Predicting the triggers and delineating a response

What comes after the “New Normal?” Building a “Return to Work” wellbeing playbook

1:00pm1:30pm EDT

Cognizant roundtable discussion: The critical balance of CX + employee enablement with Jack in the Box

1:00pm1:30pm EDT
Mark Taylor

Mark Taylor

SVP, Global Lead Digital Experience (DX)
Cognizant
Ryan Ostrom

Ryan Ostrom

Executive Vice President and Chief Marketing Officer
Jack in the Box

commercetools roundtable discussion: How to get better and faster in digital commerce

FarEye roundtable discussion: The big picture: What it takes to make your last mile work

Salesfloor roundtable discussion: How retailers are adding a human touch to virtual selling

​The pursuit of a diverse and inclusive workplace

1:00pm1:30pm EDT
Stephanie Martz

Stephanie Martz

Chief Administrative Officer and General Counsel
National Retail Federation
1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

Removing the common barriers to digital transformation for brands & retailers produced by Kornit Digital

The shift from exception-based reporting to advanced analytics produced by Zebra

Design for all: Time to amplify the inclusion agenda

Ecommerce fraud 201: Understanding (a bit beyond) the basics

How Optoro enables American Eagle Outfitters to tackle reverse logistics

Pinterest, The Yes and Crate and Barrel leverage the next gen marketplace for growth

Retail at risk: Disruptive security and technology threats

2:30pm3:00pm EDT

How frontline support drives bottom-line growth in retail produced by Axonify

MicroFulfillment centers – Applications beyond grocery: Improve customer experience using your current network produced by AutoStore

More digital. More human. Redefining physical stores post-Covid produced by Scandit

Retailing after the pandemic, what have we learned? produced by Appriss Retail

Store operations, the associate experience, and their impact on profitability produced by Ceridian

Technology shaping retail’s next chapter produced by HP, Inc.

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

2:30pm3:00pm EDT
Glenn Katz

Glenn Katz

SVP and GM, Enterprise Solutions
Comcast Business Services
Marc Siry

Marc Siry

VP, Strategic Development, Network Architecture
Comcast Business Services

How retailers can incorporate DE&I into their brand

Managing LP on shoestring budget

Scaling supply chain disruptions with agility

The top 3 connected TV KPIs & benchmarks every retailer needs to know