Nuance Communications

Nuance Communications
Burlington, MA
United States

Nuance retail solutions provide a conversational omni-channel shopper experience across voice and digital, through self-service or live agents, powered by proven AI and biometric security. They offer consistent, seamless dialogs that leverage prediction and recommendation engines to better personalize the customer journey and meet the elevated expectations of today’s consumers. Nuance delivers easily integrated solutions with the support to help brands analyze, optimize, and scale, across channels like Google’s Business Messages to Amazon Alexa, with AI built on 31 billion customer conversations. Whether leveraging Nuance virtual assistants or agent tools, retailers improve conversion, sale size, and engagement while reducing costs.

Chosen by 11 of the top 15 global retailers, visit us to learn how cutting‑edge voice, digital, and messaging solutions can transform customer experiences—and improve business operations.