Cybersecurity and Data Protection Experience

The depth of a workshop. The breadth of a conference.

NRF Retail Converge gives cybersecurity and data protection professionals the chance to deepen their expertise with those in their field and find the ideas, solutions, tools and tactics to take their tech initiatives to the next level. 

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Focused content

Attend 10 NRF-curated sessions dedicated to cybersecurity, from assessing the threat landscape to understanding fraud to content curated in partnership with Card Not Present.

View the retail tech content track below or explore related tracks.

The latest retail tech

Collaboration with great partners is key to any retailer's success. Visit the NRF Retail Converge Marketplace to see product demos, connect with exhibitors and view Exhibitor Big Ideas content produced by our partners. 

Visionary thinking

Expand your perspective in 16 visionary keynotes exploring the themes of retail resiliency, leadership, building customer trust and the future of retail.

Cybersecurity and Data Protection Agenda

Monday, June 21

11:45am12:15pm EDT

But I never got it! A refunding conundrum

1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm EDT
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

Ecommerce fraud 201: Understanding (a bit beyond) the basics

Retail at risk: Disruptive security and technology threats

Tuesday, June 22

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Account takeover attacks - Finding the right security balance

9:45am10:30am EDT
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
11:45am12:15pm EDT

Making chargebacks work for you

1:45pm2:15pm EDT

Cybersecurity best practices for small to medium-sized retailers

2:30pm3:00pm EDT

Cybersecurity priorities for the Biden Administration

Wednesday, June 23

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Overcoming payment authorization failures - The $600B dilemma

9:45am10:30am EDT
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
11:45am12:15pm EDT

Decreasing the impact of fraud prevention on good customers

1:45pm2:15pm EDT

Preventing the next big breach: Cyber priorities for every retailer

Thursday, June 24

9:45am10:30am EDT

Brunch & Learn produced by Riskified: How to optimize chargeback dispute management

9:45am10:30am EDT
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Aya Cohen

Aya Cohen

Product Manager, Chargeback & Dispute Resolve Domain
Riskified
2:30pm3:00pm EDT

Managing and quantifying cybersecurity risks

Friday, June 25

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Guaranteeing safe ecommerce growth with AI

9:45am10:30am EDT
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Paz Aviv

Paz Aviv

Chargeback Guarantee Decision Product Manager
Riskified