Ecommerce and Digital Experience

The depth of a workshop. The breadth of a conference.

NRF Retail Converge gives ecommerce and digital professionals the chance to deepen their expertise with those in their field and find the ideas, solutions, tools and tactics to take their digital initiatives to the next level. 

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Focused content

Attend 10 NRF-curated sessions dedicated to ecommerce, digital and mobile insights, from digital transformation, to new growth strategies, to marketplaces and more.

View the retail tech content track below or explore related tracks.

The latest retail tech

Collaboration with great partners is key to any retailer's success. Visit the NRF Retail Converge Marketplace to see product demos, connect with exhibitors and view Exhibitor Big Ideas content produced by our partners. 

Visionary thinking

Expand your perspective in 16 visionary keynotes exploring the themes of retail resiliency, leadership, building customer trust and the future of retail.

Ecommerce, Digital and Mobile Track Agenda

Monday, June 21

11:30am11:45am EDT

ProShip product demo: Beyond the box with ProShip multi-carrier shipping software

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As the most trusted provider of automated multi-carrier shipping software, ProShip’s speed of processing and advanced technology sets ProShip apart. With simple carrier connectivity and high flexibility, ProShip enables complex features and functions, such as maintaining compliance, executing multi-carrier rate shopping with unified business logic and empowering omnichannel fulfillment. Because ProShip integrates with multiple parts of an Enterprise Software System, our multi-carrier shipping solution can automate the supply chain workflow and turn your parcel shipping operation into an efficient powerhouse.

Verizon product demo: The future of retail

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

11:45am12:15pm EDT

Connectivity is changing when and where customer experience happens produced by Cradlepoint

11:45am12:15pm EDT
Technology transformation within retail and restaurant has been evolving for many years, but this last year accelerate change and demonstrated the importance of innovation and agility in operations and customer experience. No two retailers have the exact same number of locations, length of leases, or customer interactions and experiences – which is why flexible WAN connectivity is so essential.
 
This webinar explores real-world scenarios and how retailers exceeded their customers’ expectations – enabled by an elastic and fleet networks.

From walls to spaces: Asian Paints' digital transformation led by CDP, produced by Treasure Data

11:45am12:15pm EDT

Asian Paints is the third largest paint company in Asia, serving consumers in more than 60 countries. Beyond paints, Asian Paints has been on an ambitious growth strategy to become a premier home decor brand. Deepak Bhosale, GM of Asian Paints, will share his vision, success and learnings from this journey, including their approach to:

  • Engineering seamless, contextual and personalized experiences (physical and digital)
  • Digital disruption and creating the competitive differentiator
  • CDP powering the digital strategy

Get ready for this year's holiday shoppers produced by SAP

11:45am12:15pm EDT
Will holiday shoppers care more about same-day delivery or if their purchase was sustainably sourced? Will they make up for having small gatherings in 2020 with a "go BIG" holiday spirit? Our retail experts have been hard at work analyzing consumer data, talking to retailers, researching industry predictions, and using their own expertise to come up with recommendations for how retailers can exceed consumers' "wish lists" this season.

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

11:45am12:15pm EDT
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm EDT
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

11:45am12:15pm EDT
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Danny Gavin

Danny Gavin

VP, Director of Marketing
Brian Gavin Diamonds
12:15pm12:30pm EDT

imimobile, part of Cisco, product demo: The future of CX: Creating frictionless shopping experiences

12:15pm12:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.

Scandit product demo: Introducing the future of streamlined store operations with mobile computer vision

12:15pm12:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will showcase a new innovation in mobile computer vision technology – a concept that leverages advanced smartphone functionality.

We’ll present our vision of how retail operations will evolve – increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what advanced smartphones enable? Join us on June 21st and we’ll show how to boost workforce productivity.

Treasure Data product demo: Connecting web, mobile, store, and contact center experiences

12:15pm12:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

See how the Treasure Data Customer Data Platform (CDP) can help you deliver a personalized omnichannel experience driven by real-time customer data. We will walk you through a simulated customer journey with orchestrated engagements across ecommerce site, mobile app, contact center and in-store. Key features include:

  • Unified customer view infused in all applications
  • AI-driven next-best recommendation
  • Integration and activation of key channels

Want more? Click here for a CDP session tailored for you! We’ll send you a $50 gift card as a thank you.

12:30pm1:00pm EDT

Lunch & Learn produced by Splitit: From browsing to buying: Combating endless aisle

12:30pm1:00pm EDT
We live in an endless swipe society, where shoppers can literally browse products forever. It’s not surprising then that shoppers spend an average of 79 days gathering information before making a major purchase. So, how do you convince them to buy now? We’ll share learnings from our merchants on how they’re combatting this paralysis of choice and giving shoppers reasons to follow through on all that window shopping.
1:00pm1:30pm EDT

commercetools roundtable discussion: How to get better and faster in digital commerce

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

To get ahead of fast-changing trends, retailers are modernizing. They are leveraging new combinations of technologies to fuel their growth and create a culture of innovation. This modern approach is called MACH, and every retailer should get familiar with MACH’s core principles. In this roundtable, we’re bringing together some of the brightest minds in retail tech to discuss Commerce Possibilities, including:

  • Why now for best-of-breed versus a suite approach
  • How to evaluate technology vendors
  • How to migrate off legacy software with minimal disruption
Chris Colyer

Chris Colyer

WW Head of Retail Industry Partnerships, Google Cloud
Google

FarEye roundtable discussion: The big picture: What it takes to make your last mile work

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

With regards to retail, big box, and food & grocery, customer experience trends that were anticipated to get picked up in the next 4-5 years have already become mainstream, putting immense pressure on the last mile delivery ecosystem. The question is how do brands make their last-mile network resilient to changing market dynamics? Join the roundtable to learn:

  • How to scale your delivery operations
  • What it means to go beyond tracking and tracing
  • Leveraging modern delivery models to create new revenue streams

Salesfloor roundtable discussion: How retailers are adding a human touch to virtual selling

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Virtual shopping is changing the way customers interact with brands by adding a human touch to their online service experience. Online shoppers now have immediate access to contact a store associate near them with video, live chat, e-mail, and more. They can get answers to their questions and receive personalized recommendations in real-time.

Store associates assist online customers as they shop the brand’s website the same way they would in store, but through digital channels.

Join Salesfloor CEO Oscar Sachs and learn how retailers are integrating virtual shopping as a crucial part of their customer experience strategy.

1:30pm1:45pm EDT

Cisco AppDynamics product demo: Take your digital strategies from good to great: Ensure flawless application performance with AppDynamics

1:30pm1:45pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Lexmark product demo: Discover why over 400 retailers worldwide rely on Lexmark for measurable results

1:30pm1:45pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Lexmark designs innovative technologies to help you navigate today’s changing retail environment. From retail-rugged devices that operate in the harshest environments to flexible solutions that reduce IT burden and keep your associates in front of customers, Lexmark retail platforms are used in 70,000+ retail stores around the world. Whether your goal is to reduce costs, lift sales, eliminate manual processes or simplify your store signage, Lexmark Retail Solutions allow your associates to securely print anywhere and publish everywhere.

1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm EDT
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

1:45pm2:15pm EDT
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.

Removing the common barriers to digital transformation for brands & retailers produced by Kornit Digital

1:45pm2:15pm EDT
In an increasingly digital world, retailers need to ensure their supply chains can handle sudden and often unpredictable changes in consumer demand. Kornit Workflow Platform General Manager, Andrew Talbot, explains how digital transformation completely revolutionizes traditional supply chains, offering methods of fulfilling orders in a risk-free way, expansion into new product categories and a brighter future for retail.

Pinterest, The Yes and Crate and Barrel leverage the next gen marketplace for growth

2:15pm2:30pm EDT

Appian product demo: The future of retail: How automation is central to digital innovation

2:15pm2:30pm EDT
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.
2:30pm3:00pm EDT

MicroFulfillment centers – Applications beyond grocery: Improve customer experience using your current network produced by AutoStore

2:30pm3:00pm EDT
Andrew Benzinger, Head of Retail Solutions at AutoStore, will illustrate the application and direct customer value behind Micro-Fulfillment Centers (MFCs). With over 600 installations worldwide, see why some of the world’s best-known retailers are leveraging this powerful solution from AutoStore. After this session, you will gain insight into how MFCs can supercharge your e-commerce strategy while improving your customer experience in-store and online. Learn how MFCs can support Pickup and Delivery services and prepare your brand for continued growth. 

More digital. More human. Redefining physical stores post-Covid produced by Scandit

2:30pm3:00pm EDT

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

As the dust settles, we explain the one-device strategy that can meet the omnichannel demands that are here to stay. 

Technology shaping retail’s next chapter produced by HP, Inc.

2:30pm3:00pm EDT
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

2:30pm3:00pm EDT

The way consumers purchase and receive goods and services has significantly changed.  Retailers are investing in technology that closes the gap in digital transformation – and they need to be more agile than ever before by evolving the customer experience and blending physical and online retail. 

At Comcast Business we help to prepare your retail business for what’s next. Join us for this discussion to explore how retailers are leveraging robust technology solutions to securely connect and manage their networks along with in-store WiFi solutions and analytics to better understand consumer buying habits.  

Glenn Katz

Glenn Katz

SVP and GM, Enterprise Solutions
Comcast Business Services
Marc Siry

Marc Siry

VP, Strategic Development, Network Architecture
Comcast Business Services

Tuesday, June 22

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Account takeover attacks - Finding the right security balance

9:45am10:30am EDT
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
11:30am11:45am EDT

Cisco AppDynamics product demo: Compete on user experience and win: Application visibility and business insights from AppDynamics

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

ID.me product demo: Offer exclusive discounts online to drive customer acquisition and brand loyalty

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out, without the risk of fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

500+ brands use ID.me to drive customer acquisition and loyalty, including Under Armour, Fanatics, and Lenovo – and they’re seeing impressive results: ID.me customers typically achieve 300% ROI.

Watch our demo for insights on affinity marketing and a walkthrough of our solution by an ID.me expert and customer.

11:45am12:15pm EDT

DXL's digital transformation: Leveraging buy now, pay later to attract young shoppers produced by PayPal

11:45am12:15pm EDT
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience. The session will also present future-looking perspectives on how retailers can continue to operate in a new post-pandemic world, and the flexibility that consumers have come to expect from next-gen retailers.

What do retailers need to be adaptive and sustainable? produced by Alkemics

11:45am12:15pm EDT
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Laurent Thoumine

Laurent Thoumine

Mng. Dir. Head of Retail in Europe and Consumer Goods in France & Benelux
Accenture

Zulily and Tapestry discuss how one-to-one marketing engagement is being propelled by artificial intelligence

12:30pm1:00pm EDT

Lunch & Learn produced by Splitit: From browsing to buying: De-risking large purchases

12:30pm1:00pm EDT
Nearly 2/3 of working Americans have now experienced two massive recessions in their lifetime, and understandably, this has changed their risk calculation around large purchases. This comes at a time when big ticket items have never been more important to the health of retailers, with margins that offset the “race to the bottom” of commoditized goods. So, how do you “de-risk” these purchases for consumers and give them the confidence to make those larger purchases?
1:00pm1:30pm EDT

CI&T roundtable discussion: Solving CPG and retailer demand forecasting dilemmas

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

The phrase "if it ain’t broke" seems a fitting descriptor for many of the CPG-retailer dynamics and modeling at the root of demand forecasts. But the purchase pattern unpredictability spurned by the pandemic, combined with the rise in suppliers launching DTC platforms make the urgent case for a relationship re-visit. Moving forward, the best way to ensure improved demand forecasting is for retailers and suppliers to share more data. Let’s discuss secure ways to do that.

Lucidworks roundtable discussion: Harness omnichannel customer insights to deliver better shopping experience

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Join Lucidworks and retail leaders for an interactive discussion and learn how to:

  • Design or procure better products from unseen customer session insights
  • Leverage signals to present the right products at the right time across touchpoints
  • Deliver a fully connected experience from online to offline to increase commerce ROI
1:45pm2:15pm EDT

Championing everyone’s right to feel good: Activating personalization at Boots Session produced by Cognizant

1:45pm2:15pm EDT
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry. Join the conversation with Boots’ CIO, Rich Corbridge, to understand the challenges around achieving personalization at scale and how to overcome them.
Scott TumSuden

Scott TumSuden

VP and Global Managing Partner for Retail and Healthcare Industries
Cognizant

How Gap Inc., Albertsons and Total Wine & More successfully navigated the greatest disruptor of our lifetime, evolved and prepares for the future

TikTok – the phenomenon that is, and how to make it work for retailers and brands: Hollister and Kate Spade New York case study

3:00pm3:30pm EDT

Partnership paradigm: Delivering operational excellence at the speed of retail with UPS CEO, Carol Tomé

3:00pm3:30pm EDT

This keynote session is open to all attendees.

Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world. Hear from the UPS CEO on how the nearly 114-year-old company is moving our world forward by delivering what matters.

Wednesday, June 23

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Overcoming payment authorization failures - The $600B dilemma

9:45am10:30am EDT
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
10:30am11:00am EDT

Leading in the new normal with Kohl’s CEO, Michelle Gass

10:30am11:00am EDT
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base. In this fireside chat, hear how Michelle has led her team of more than 100,000 associates through one of the most pivotal years in Kohl’s history, and how they are emerging a stronger and better company. Michelle will discuss the keys to Kohl’s future success, including transforming its brand and product offerings, leveraging its differentiated omnichannel experience, and focusing on profitability drivers like supply chain optimization, inventory management, and controlled expenses.
11:45am12:15pm EDT

Ecommerce: How does qualitative product data pave the way to performance and sustainability? produced by Alkemics

11:45am12:15pm EDT
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency. High-quality product data powers operational excellence, enabling retailers to meet new consumer expectations and comply with environmental policies.
1:00pm1:30pm EDT

Citizens Pay roundtable discussion: Choosing the right BNPL solution to grow sales and customer loyalty

1:00pm1:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Buy now, pay later solutions have become table stakes for many retailers. The market is full of options and the differences are not always easy to spot. In this session we will talk about the important questions to consider and ask potential BNPL partners. The more retailers know about what banks and fintechs bring to the table, the better chance the solution they choose will deliver value to their business, and meet the evolving needs of their customers.

1:45pm2:15pm EDT

Skip the marketplace, convert more customers on your own site produced by Yext

1:45pm2:15pm EDT

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Lee Zucker

Lee Zucker

Head of Industry for Manufacturing and E-Commerce
Yext
3:00pm3:30pm EDT

The profitability paradox: How to boost bottom line results amid retail's many complexities with Sam’s Club President and CEO, Kathryn McLay

3:00pm3:30pm EDT
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth. In addition, Sam's Club president and CEO Kathryn McLay will share her experiences in a fireside chat about the warehouse club's omni-retail strategies focusing on digital innovation, productivity-centered automation, brand ethos and a thoughtful club member experience. 
Rodney Sides

Rodney Sides

Global Leader of Deloitte Insights and Vice Chairman, US Retail and Distribution Leader
Deloitte LLP

Thursday, June 24

9:45am10:30am EDT

Brunch & Learn produced by Google: Modeling, analyzing and acting on retail data with Looker and Google Cloud

9:45am10:30am EDT
Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce. Looker offers trusted, real-time retail insights, combining easy-to-use analytics and data from multiple sources to drive business-wide decisions.

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: How to optimize chargeback dispute management

9:45am10:30am EDT
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Aya Cohen

Aya Cohen

Product Manager, Chargeback & Dispute Resolve Domain
Riskified
10:30am11:00am EDT

The state of retail: A conversation on a digitally led transformation with Jeff Gennette, Chairman & CEO of Macy's, Inc.

10:30am11:00am EDT
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
11:00am11:30am EDT

Owning the home: A conversation with Williams-Sonoma, Inc. CEO Laura Alber

11:00am11:30am EDT
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc. CEO Laura Alber will share insights about the company's in-house design capabilities and benefits; the platform, supply chain infrastructure, tech stack, and talent the company has to push its growth in ecommerce even further; and its commitment to a values-based company culture with sustainability, DE&I, and supporting its employees as key initiatives. Hear how William-Sonoma has thrived throughout a challenging 2020 and is positioned to succeed in the years ahead.
11:45am12:15pm EDT

The evolution of eCommerce: How brands are evolving eCommerce models to adapt to consumers’ changing lifestyles

Unpacking Gen Z’s POV on shopping, brands and education

12:30pm1:00pm EDT

Lunch & Learn produced by Splitit: From browsing to buying: Combating cart abandonment

12:30pm1:00pm EDT
We’ve all heard the stats: 70% cart abandonment. $4.6T in lost ecommerce sales. And as consumers move to mobile, browsing keeps going up, conversion keeps going down. In this session, we’ll focus on the 5 key pain points that drive the largest abandonment rates - with specific steps you can take to combat them.
1:45pm2:15pm EDT

How Wayfair and Sally Beauty use AR & 3D to drive inspiration, confidence and a cutting-edge customer experience

Omnichannel strategies for holistic commerce success

2:30pm3:00pm EDT

New sales channels, technology and the new role of the store reshape CRM and consumer engagement

Friday, June 25

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Guaranteeing safe ecommerce growth with AI

9:45am10:30am EDT
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Paz Aviv

Paz Aviv

Chargeback Guarantee Decision Product Manager
Riskified
11:45am12:15pm EDT

The consumerization of healthcare: Transforming the patient experience

12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: How Mercado Libre is leveraging the cloud to transform commerce and payments

12:30pm1:00pm EDT
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Global success

12:30pm1:00pm EDT

It's been said that every ecommerce business is a global business, whether they like it or not. So how do you manage the complexities of serving a global audience? From shipping and tariffs to varying shopper and payment profiles, we'll share the best practices of some of the most successful global ecommerce companies.

Statistic: 81% of shoppers research their product online before purchasing.

1:45pm2:15pm EDT

Direct-to-Consumer: Strategies for a new digital world and ever-evolving consumer

2:15pm3:15pm EDT

DVF pivots to digital and engages the global consumer with Alibaba

2:15pm3:15pm EDT
Amidst the disruptions caused by COVID-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week. In this closing keynote session, hear from Alibaba Group President Michael Evans and Diane von Furstenberg, founder of DVF and one of the most iconic designers in American fashion, as they discuss how the pandemic has reshaped the retail and fashion business, the role of innovation and their outlooks on the China consumer market.