IT and Retail Technology Experience

The depth of a workshop. The breadth of a conference.

NRF Retail Converge gives IT and retail technology professionals the chance to deepen their expertise with those in their field and find the ideas, solutions, tools and tactics to take their tech initiatives to the next level. 

REGISTER NOW

Focused content

Attend 10 NRF-curated sessions dedicated to retail technology professionals, from new payment technologies to AI, digital transformation and more.

View the retail tech content track below or explore related tracks.

The latest retail tech

Collaboration with great partners is key to any retailer's success. Visit the NRF Retail Converge Marketplace to see product demos, connect with exhibitors and view Exhibitor Big Ideas content produced by our partners. 

Visionary keynotes

Expand your perspective in 16 visionary keynotes exploring the themes of retail resiliency, leadership, building customer trust and the future of retail.

IT and Retail Technology Track Agenda

Monday, June 21

11:30am11:45am EDT

Aruba, a Hewlett Packard Enterprise company, product demo: Deliver delightful in-store digital experiences with AIOps and cloud-native networking

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Reimagining the in-store experience is critical as retailers prepare for a post-pandemic economy. But automated checkouts, AR/VR displays, and smart vending machines won’t be impactful if the network can’t reliably deliver these and other newly-deployed digital tactics.

Deliver experiences that delight your shoppers and keep them returning to stores with a modern network powered by Aruba Central, a cloud-native solution with built-in AIOps that can:

  • Cut network deployment times from days to hours.
  • Help IT troubleshoot issues 90% faster.
  • Reduce customer-impacting network issues by 30x.

Cisco Meraki product demo: Embrace change: The IT platform built for retail

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.

ProShip product demo: Beyond the box with ProShip multi-carrier shipping software

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As the most trusted provider of automated multi-carrier shipping software, ProShip’s speed of processing and advanced technology sets ProShip apart. With simple carrier connectivity and high flexibility, ProShip enables complex features and functions, such as maintaining compliance, executing multi-carrier rate shopping with unified business logic and empowering omnichannel fulfillment. Because ProShip integrates with multiple parts of an Enterprise Software System, our multi-carrier shipping solution can automate the supply chain workflow and turn your parcel shipping operation into an efficient powerhouse.

11:45am12:15pm EDT

Automate decision making and ensure happy customers and employees with AI-powered workforce management produced by Legion Technologies

11:45am12:15pm EDT
AI-powered WFM can automate decision making and operations which can lead to happier customers and employees. AI-based demand forecasting can ensure proper staffing at every location which decreases wait times. And AI-based scheduling can automatically create fully-compliant schedules that match employee preferences with business needs resulting in lower costs, happier employees, and lower churn. Happier employees provide better service which leads to happier customers. AI automated decision making frees up managers to focus on training their teams and interacting with customers.  

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

11:45am12:15pm EDT
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm EDT
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

11:45am12:15pm EDT
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Danny Gavin

Danny Gavin

VP, Director of Marketing
Brian Gavin Diamonds
12:15pm12:30pm EDT

imimobile, part of Cisco, product demo: The future of CX: Creating frictionless shopping experiences

12:15pm12:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.

Scandit product demo: Introducing the future of streamlined store operations with mobile computer vision

12:15pm12:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will showcase a new innovation in mobile computer vision technology – a concept that leverages advanced smartphone functionality.

We’ll present our vision of how retail operations will evolve – increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what advanced smartphones enable? Join us on June 21st and we’ll show how to boost workforce productivity.

12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Delivering data-driven decision making at 1-800 Contacts

12:30pm1:00pm EDT
1-800 Contacts has been providing consumers with the easiest way to buy contacts since 1995. In this session you'll hear how the 1-800 Contacts team is partnering with Databricks and AWS to eliminate data silos and enable real-time analytics. Join us for a conversation on the lessons learned associated with building a business analytics platform that transforms business operations.

Rob Saker

RVP and Global Industry Leader of Retail & Manufacturing
Databricks
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services
1:00pm1:30pm EDT

Salesfloor roundtable discussion: How retailers are adding a human touch to virtual selling

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Virtual shopping is changing the way customers interact with brands by adding a human touch to their online service experience. Online shoppers now have immediate access to contact a store associate near them with video, live chat, e-mail, and more. They can get answers to their questions and receive personalized recommendations in real-time.

Store associates assist online customers as they shop the brand’s website the same way they would in store, but through digital channels.

Join Salesfloor CEO Oscar Sachs and learn how retailers are integrating virtual shopping as a crucial part of their customer experience strategy.

Taking a seat at the table: IT leadership's influential role in business growth strategy

1:30pm1:45pm EDT

Cisco AppDynamics product demo: Take your digital strategies from good to great: Ensure flawless application performance with AppDynamics

1:30pm1:45pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Lexmark product demo: Discover why over 400 retailers worldwide rely on Lexmark for measurable results

1:30pm1:45pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Lexmark designs innovative technologies to help you navigate today’s changing retail environment. From retail-rugged devices that operate in the harshest environments to flexible solutions that reduce IT burden and keep your associates in front of customers, Lexmark retail platforms are used in 70,000+ retail stores around the world. Whether your goal is to reduce costs, lift sales, eliminate manual processes or simplify your store signage, Lexmark Retail Solutions allow your associates to securely print anywhere and publish everywhere.

1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm EDT
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

1:45pm2:15pm EDT
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.
2:15pm2:30pm EDT

Appian product demo: The future of retail: How automation is central to digital innovation

2:15pm2:30pm EDT
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.

Mojix product demo: Item-level traceability for food retailers

2:15pm2:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

We know the sector's millions of units are low-margin and highly price-sensitive. At first glance, any attempt to add the price of a tag to an item is doomed to fail. Mojix, expert in item chain management for the retail and industrial sectors, offers a groundbreaking solution to this conundrum via virtual and physical tagging. Join us to find out how Supply Chain 4.0, implemented via a best-in-breed IoT platform, generates ROI.

2:30pm3:00pm EDT

More digital. More human. Redefining physical stores post-Covid produced by Scandit

2:30pm3:00pm EDT

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

As the dust settles, we explain the one-device strategy that can meet the omnichannel demands that are here to stay. 

Store operations, the associate experience, and their impact on profitability produced by Ceridian

2:30pm3:00pm EDT
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.

Technology shaping retail’s next chapter produced by HP, Inc.

2:30pm3:00pm EDT
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

2:30pm3:00pm EDT

The way consumers purchase and receive goods and services has significantly changed.  Retailers are investing in technology that closes the gap in digital transformation – and they need to be more agile than ever before by evolving the customer experience and blending physical and online retail. 

At Comcast Business we help to prepare your retail business for what’s next. Join us for this discussion to explore how retailers are leveraging robust technology solutions to securely connect and manage their networks along with in-store WiFi solutions and analytics to better understand consumer buying habits.  

Glenn Katz

Glenn Katz

SVP and GM, Enterprise Solutions
Comcast Business Services
Marc Siry

Marc Siry

VP, Strategic Development, Network Architecture
Comcast Business Services

How retailers can incorporate DE&I into their brand

Tuesday, June 22

9:45am10:30am EDT

Brunch & Learn produced by Google: Beyond Place: Adapting to a boundless retail workplace and shopping experience

9:45am10:30am EDT
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Mike Daoust

Mike Daoust

Managing Director, Chrome Enterprise Customer Team
Google

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
11:30am11:45am EDT

Cisco AppDynamics product demo: Compete on user experience and win: Application visibility and business insights from AppDynamics

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

ID.me product demo: Offer exclusive discounts online to drive customer acquisition and brand loyalty

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out, without the risk of fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

500+ brands use ID.me to drive customer acquisition and loyalty, including Under Armour, Fanatics, and Lenovo – and they’re seeing impressive results: ID.me customers typically achieve 300% ROI.

Watch our demo for insights on affinity marketing and a walkthrough of our solution by an ID.me expert and customer.

11:45am12:15pm EDT

Bed Bath & Beyond: The Role of technology in the retail reset produced by Oracle

11:45am12:15pm EDT
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.

DXL's digital transformation: Leveraging buy now, pay later to attract young shoppers produced by PayPal

11:45am12:15pm EDT
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience. The session will also present future-looking perspectives on how retailers can continue to operate in a new post-pandemic world, and the flexibility that consumers have come to expect from next-gen retailers.

How Carter’s is enhancing customer experiences though data insights and IT transformation produced by Amazon Web Services

11:45am12:15pm EDT
How is the leading brand of children’s clothing building better customer insights and business agility with through the cloud? Join us for a fireside discussion with members from Carter’s leadership team who will discuss Carter’s data and IT strategy. The session will provide a look into how Carter’s is building an integrated data platform and their approach to application modernization and moving to the cloud. You’ll come away with best practices and lessons learned on leveraging technology to improve retail operations.
Matt Kott

Matt Kott

Head of Global Data & Analytics, IT
Carter's
Joanne Joliet

Joanne Joliet

Head of Worldwide Business Development – Fashion & Apparel
Amazon Web Services

What do retailers need to be adaptive and sustainable? produced by Alkemics

11:45am12:15pm EDT
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Laurent Thoumine

Laurent Thoumine

Mng. Dir. Head of Retail in Europe and Consumer Goods in France & Benelux
Accenture

Transformations in sustainability

Zulily and Tapestry discuss how one-to-one marketing engagement is being propelled by artificial intelligence

12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Enhancing traveler experiences with checkout-free technology at Hudson

12:30pm1:00pm EDT
Hudson, one of the largest and most recognizable travel retailers in North America, serves travelers in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. In this session, you’ll hear how Hudson is leveraging Amazon’s Just Walk Out technology to deliver the next-generation of shopping convenience. Join us for an inside look at how the Hudson team is scaling “grab and go”, contactless experiences that exceed customer expectations.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services
1:00pm1:30pm EDT

Aruba, a Hewlett Packard Enterprise company, roundtable discussion: Digitally transformed grocery stores – Improving operations and shopping experiences

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

The past year has accelerated innovation in grocery store operations like no year before. Where no-touch is a high-touch service, and driving better experiences for customers and store operations is a necessity, IT operators need to leverage their networks to do more than connect devices and secure data. Propelling digital transformation forward requires store-enabled IoT sensors, cameras, and frictionless payment methods. Join two grocery chains and Aruba to learn how a solid network foundation is essential to supporting adoption of digital transformation innovations.

Jacob Koch

Manager, IT Systems Administration
Weis Markets

Technology that’s transforming retail: A fireside chat with Walmart's Global CTO and CDO

1:45pm2:15pm EDT

Reimagining the store operations using AI computer vision produced by Belive

1:45pm2:15pm EDT

During the Big Idea Session, 2 large grocery retailers , one from Europe, one from the US will describe their Innovation strategy with an emphasis on Computer Vision. 

Especially, we will demonstrate how the store organization can be re-imagined using computer vision and deep learning, delivering immediate value and as well as long term capabilities. 

Cedric Osternaud

Executive Director of E-Commerce, Innovation, and Cross Functional Projects
Groupe Casino

Wednesday, June 23

9:45am10:30am EDT

Brunch & Learn produced by Google: Hey Google, show me the future of retail - featuring Carrefour

9:45am10:30am EDT
The Retail landscape is challenging, changing and full of possibilities. Join us for a transparent conversation about transformation roadmaps and how retailers should be planning for the future.
Mark Steel

Mark Steel

Director, Retail Industry Strategy & Solutions, EMEA
Google Cloud

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
11:45am12:15pm EDT

10 Insights into voice and connected commerce with AutoPets produced by Amazon Pay

11:45am12:15pm EDT
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations. In this session, Amazon Pay and AutoPets will share insights into how to create a voice experience that is easy, convenient, while also being fun - taking the customer journey to a whole new level of engagement.

Ecommerce: How does qualitative product data pave the way to performance and sustainability? produced by Alkemics

11:45am12:15pm EDT
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency. High-quality product data powers operational excellence, enabling retailers to meet new consumer expectations and comply with environmental policies.
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: How CMOstores.com is revolutionizing the shopping experience

12:30pm1:00pm EDT
CMOstores.com is building a world-class, customer-centric brand by providing market leading product choice and personalized customer experiences. In this session you’ll hear from Ben Hodson, Marketing Director at CMOstores.com on how they are becoming the go-to digital retailer of building materials by leveraging AI-powered insights. Tom Summerfield from Peak AI will be sharing how they are partnering with CMOstores.com and AWS to use cloud-based customer segmentation to deliver hyper-personalized customer recommendations and inform other areas of the business as consumer demand changed during COVID-19.
Steve Gurney

Steve Gurney

Global Head General Merchandise Retail
Amazon Web Services
1:00pm1:30pm EDT

Genpact roundtable discussion: Co-hosted in partnership with Ahold Delhaize USA: Retail CFO as a data guardian

1:00pm1:30pm EDT

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Genpact finds that 42% of finance leaders ranked generating actionable insights for the wider business as one of their top 3 priorities in the next two years. CFOs must embrace the new role of data custodian and lead a finance team that converts organizational data challenges into insights, to drive faster, better decision making.

Join Genpact and Retail Business Services, an Ahold Delhaize company, in an endeavour to pinpoint areas for investment focus and initiatives where data analysis can impact revenues, cash flow and compliance.

Technology leadership vision: CIO/CTO challenges and opportunities in an accelerated world

1:45pm2:15pm EDT

Skip the marketplace, convert more customers on your own site produced by Yext

1:45pm2:15pm EDT

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Lee Zucker

Lee Zucker

Head of Industry for Manufacturing and E-Commerce
Yext

Thriving during disruptive times: How Vera Bradley became a store operations superstar produced by Zebra

1:45pm2:15pm EDT
From the COVID-19 pandemic to changing customer expectations, retail has undergone a seismic shift over the recent years. Retailers are either adapting their store operations to lead in this new environment or struggling with outdated operational processes.
Kelly Brown, Vice President of Stores at Vera Bradley, will discuss how they met these new challenges head on:
Optimizing labor spend by streamlining labor scheduling processes
Improving visibility into task execution with real-time communication
Simplifying work for front-line employees

Thursday, June 24

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Co-op UK's innovative digital commerce strategy: Enabling 1000+ stores to provide 2-hour home delivery service

12:30pm1:00pm EDT
Co-op, one of the UK’s largest food retailers is on a mission to deliver value and enhance the shopping experience for millions of their members. Learn about Co-op's strategy for driving powerful customer experiences and improving operational agility through implementation of a connected commerce platform. 
Scott Langdoc

Scott Langdoc

Global Lead – Grocery, Chain Drug & Convenience Retail
Amazon Web Services
1:00pm1:30pm EDT

Digital payment innovations driving consumer spending

1:45pm2:15pm EDT

Omnichannel strategies for holistic commerce success

Friday, June 25

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: How Mercado Libre is leveraging the cloud to transform commerce and payments

12:30pm1:00pm EDT
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services
1:00pm1:30pm EDT

Delivering high-value insights: Wayfair and Levi Strauss & Co. use AI to drive future strategy