Loss Prevention Experience

The depth of a workshop. The breadth of a conference.

NRF Retail Converge gives loss prevention, asset protection and retail security professionals the chance to deepen their expertise with those in their field and find the ideas, solutions, tools and tactics to take their retail security initiatives to the next level. 

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Focused content

Attend 10 NRF-curated sessions dedicated to developing new strategies for evolving threats and new tools to help combat retail crime in an ever-changing environment.

View your track below or explore related tracks such as cybersecurity.

The latest retail tech

Collaboration with great partners is key to any retailer's success. Visit the NRF Retail Converge Marketplace to see product demos, connect with exhibitors and view Exhibitor Big Ideas content produced by our partners.

Visionary thinking

Expand your perspective in 16 visionary keynotes exploring the themes of retail resiliency, leadership, building customer trust and the future of retail.

 Loss Prevention / Asset Protection / Security Track Agenda

Monday, June 21

11:30am11:45am EDT

Cisco Meraki product demo: Embrace change: The IT platform built for retail

11:30am11:45am EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.
11:45am12:15pm EDT

What's next in online retail? One-click checkout, everywhere produced by Bolt

11:45am12:15pm EDT
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Danny Gavin

Danny Gavin

VP, Director of Marketing
Brian Gavin Diamonds

Civil unrest: Predicting the triggers and delineating a response

1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm EDT
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

The shift from exception-based reporting to advanced analytics produced by Zebra

1:45pm2:15pm EDT
After years of using EBR, asset protection leaders Scott Glenn of The Home Depot and Rob LaCommare of Big Lots came to realize it was insufficient. Ultimately they replaced EBR with prescriptive analytics, which identifies:
  1. What is happening
  2. Why it happened
  3. How much it costs
  4. What to do about it
  5. Who should do it
In this presentation, the presenters will outline their phaseouts of EBR– from augmenting current capabilities to gradually introducing new processes and tools to drive more value.
Scott D Glenn

Scott D Glenn

Vice President, Asset Protection US Operations
The Home Depot
Rob LaCommare

Rob LaCommare

CFI, VP of Asset Protection and Safety
Big Lots Stores Inc
2:15pm2:30pm EDT

Mojix product demo: Item-level traceability for food retailers

2:15pm2:30pm EDT

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

We know the sector's millions of units are low-margin and highly price-sensitive. At first glance, any attempt to add the price of a tag to an item is doomed to fail. Mojix, expert in item chain management for the retail and industrial sectors, offers a groundbreaking solution to this conundrum via virtual and physical tagging. Join us to find out how Supply Chain 4.0, implemented via a best-in-breed IoT platform, generates ROI.

2:30pm3:00pm EDT

Managing LP on shoestring budget

Tuesday, June 22

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Account takeover attacks - Finding the right security balance

9:45am10:30am EDT
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
11:45am12:15pm EDT

Keeping data secure in a virtual world

1:45pm2:15pm EDT

Retail challenges that keep C-level executives up at night and how technology can help them sleep produced by Zebra

1:45pm2:15pm EDT
Jan Rogers Kniffen, retail expert and contributor to CNBC, will discuss key challenges retailers faced during the pandemic and tips on how to be successful moving forward. He will also discuss emerging technology trends that enabled retailers to quickly adjust to meet buyer’s needs, lessons learned and the importance of inventory accuracy.

What’s next for self-checkout?

2:30pm3:00pm EDT

From torture to rapport: The importance of the human connection in interviews

Wednesday, June 23

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Overcoming payment authorization failures - The $600B dilemma

9:45am10:30am EDT
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
11:45am12:15pm EDT

Phoning it in: Phishing scams bite retailers

1:45pm2:15pm EDT

The quest to rein in ORC

Thursday, June 24

9:45am10:30am EDT

Brunch & Learn produced by Riskified: How to optimize chargeback dispute management

9:45am10:30am EDT
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Aya Cohen

Aya Cohen

Product Manager, Chargeback & Dispute Resolve Domain
Riskified
11:45am12:15pm EDT

David Epstein: Is specializing the secret to success?

11:45am12:30pm EDT

Workplace violence reaching uncharted levels

Friday, June 25

9:45am10:30am EDT

Brunch & Learn produced by Riskified: Guaranteeing safe ecommerce growth with AI

9:45am10:30am EDT
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Paz Aviv

Paz Aviv

Chargeback Guarantee Decision Product Manager
Riskified