Exhibitor Big Ideas

Retail solutions in the real world.

NRF Retail Converge features Exhibitor Big Ideas sessions produced by our sponsors in the Marketplace. In these sessions, you’ll see solutions in action and hear case studies presented by solution providers and their retail partners.

Exhibitor Big Ideas showcase the latest technology and retail solutions from the retail industry's leading companies and present the perfect opportunity to see how other retailers are leveraging new technology to improve customer experience, become more efficient, simplify processes and more.

Watch Exhibitor Big Ideas sessions from NRF 2021.

For a limited time, we've made all the Exhibitor Big Ideas sessions from our 2021 annual conference available to everyone.
It's a chance to preview the type of insights our sponsors will be bringing to the 80+ Exhibitor Big Ideas sessions
at NRF Retail Converge!

VIEW SESSIONS

Lunch & Learn and Brunch & Learn sessions
NRF Retail Converge features both Lunch & Learn and Brunch & Learn sessions that are available to all pass types. It's where you'll learn about the latest tech solutions from the top companies leading our industry.
Sessions presented by:
Lunch-and-Learn and Brunch-and-Learn sessions

Want to learn more?

View the full list of Exhibitor Big Ideas on the Agenda below.

Monday, June 21

11:45am12:15pm EDT

Automate decision making and ensure happy customers and employees with AI-powered workforce management produced by Legion Technologies

11:45am12:15pm EDT
AI-powered WFM can automate decision making and operations which can lead to happier customers and employees. AI-based demand forecasting can ensure proper staffing at every location which decreases wait times. And AI-based scheduling can automatically create fully-compliant schedules that match employee preferences with business needs resulting in lower costs, happier employees, and lower churn. Happier employees provide better service which leads to happier customers. AI automated decision making frees up managers to focus on training their teams and interacting with customers.  

Connectivity is changing when and where customer experience happens produced by Cradlepoint

11:45am12:15pm EDT
Technology transformation within retail and restaurant has been evolving for many years, but this last year accelerate change and demonstrated the importance of innovation and agility in operations and customer experience. No two retailers have the exact same number of locations, length of leases, or customer interactions and experiences – which is why flexible WAN connectivity is so essential.
 
This webinar explores real-world scenarios and how retailers exceeded their customers’ expectations – enabled by an elastic and fleet networks.

From walls to spaces: Asian Paints' digital transformation led by CDP, produced by Treasure Data

11:45am12:15pm EDT

Asian Paints is the third largest paint company in Asia, serving consumers in more than 60 countries. Beyond paints, Asian Paints has been on an ambitious growth strategy to become a premier home decor brand. Deepak Bhosale, GM of Asian Paints, will share his vision, success and learnings from this journey, including their approach to:

  • Engineering seamless, contextual and personalized experiences (physical and digital)
  • Digital disruption and creating the competitive differentiator
  • CDP powering the digital strategy

Get ready for this year's holiday shoppers produced by SAP

11:45am12:15pm EDT
Will holiday shoppers care more about same-day delivery or if their purchase was sustainably sourced? Will they make up for having small gatherings in 2020 with a "go BIG" holiday spirit? Our retail experts have been hard at work analyzing consumer data, talking to retailers, researching industry predictions, and using their own expertise to come up with recommendations for how retailers can exceed consumers' "wish lists" this season.

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

11:45am12:15pm EDT
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm EDT
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

11:45am12:15pm EDT
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Danny Gavin

Danny Gavin

VP, Director of Marketing
Brian Gavin Diamonds
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Delivering data-driven decision making at 1-800 Contacts

12:30pm1:00pm EDT
1-800 Contacts has been providing consumers with the easiest way to buy contacts since 1995. In this session you'll hear how the 1-800 Contacts team is partnering with Databricks and AWS to eliminate data silos and enable real-time analytics. Join us for a conversation on the lessons learned associated with building a business analytics platform that transforms business operations.

Rob Saker

RVP and Global Industry Leader of Retail & Manufacturing
Databricks
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Combating endless aisle

12:30pm1:00pm EDT
We live in an endless swipe society, where shoppers can literally browse products forever. It’s not surprising then that shoppers spend an average of 79 days gathering information before making a major purchase. So, how do you convince them to buy now? We’ll share learnings from our merchants on how they’re combatting this paralysis of choice and giving shoppers reasons to follow through on all that window shopping.
1:45pm2:15pm EDT

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm EDT
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

1:45pm2:15pm EDT
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

1:45pm2:15pm EDT
How can a powerful combination of technology and crowdfunding drive borderless banking, provide startup opportunities for underserved communities, and equitable financial access for all? Join the CEO of Kiva, Chris Tsakalakis, and Rachel Barger, Senior VP, Global Enterprise Sales, Cisco, for a different retail conversation. Together, Chris and Rachel will share inspiring, retail social impact stories, discuss how Kiva is mobilizing a world vision where all people have the power to improve their lives, and how a partnership with Cisco is driving this inclusive future.

Removing the common barriers to digital transformation for brands & retailers produced by Kornit Digital

1:45pm2:15pm EDT
In an increasingly digital world, retailers need to ensure their supply chains can handle sudden and often unpredictable changes in consumer demand. Kornit Workflow Platform General Manager, Andrew Talbot, explains how digital transformation completely revolutionizes traditional supply chains, offering methods of fulfilling orders in a risk-free way, expansion into new product categories and a brighter future for retail.

The shift from exception-based reporting to advanced analytics produced by Zebra

1:45pm2:15pm EDT
After years of using EBR, asset protection leaders Scott Glenn of The Home Depot and Rob LaCommare of Big Lots came to realize it was insufficient. Ultimately they replaced EBR with prescriptive analytics, which identifies:
  1. What is happening
  2. Why it happened
  3. How much it costs
  4. What to do about it
  5. Who should do it
In this presentation, the presenters will outline their phaseouts of EBR– from augmenting current capabilities to gradually introducing new processes and tools to drive more value.
Scott D Glenn

Scott D Glenn

Vice President, Asset Protection US Operations
The Home Depot
2:30pm3:00pm EDT

How frontline support drives bottom-line growth in retail produced by Axonify

2:30pm3:00pm EDT
How do leading retailers like Lowe's set their stores apart in a competitive market? They make sure their associates are knowledgeable, confident and ready to deliver consistently great customer experiences. In this session you'll hear directly from Jamie Furey, VP of Talent Management, Learning and Diversity at Lowe’s, as she shares:
  • Why they believe the right frontline support is a business imperative, 
  • How they're using frontline training and communications to impact key metrics, and
  • How to advocate for investments in your own retail frontline.
Jamie Furey

Jamie Furey

VP, Talent Management, Learning and Diversity
Lowe's

MicroFulfillment centers – Applications beyond grocery: Improve customer experience using your current network produced by AutoStore

2:30pm3:00pm EDT
Andrew Benzinger, Head of Retail Solutions at AutoStore, will illustrate the application and direct customer value behind Micro-Fulfillment Centers (MFCs). With over 600 installations worldwide, see why some of the world’s best-known retailers are leveraging this powerful solution from AutoStore. After this session, you will gain insight into how MFCs can supercharge your e-commerce strategy while improving your customer experience in-store and online. Learn how MFCs can support Pickup and Delivery services and prepare your brand for continued growth. 

More digital. More human. Redefining physical stores post-Covid produced by Scandit

2:30pm3:00pm EDT

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

As the dust settles, we explain the one-device strategy that can meet the omnichannel demands that are here to stay. 

Retailing after the pandemic, what have we learned? produced by Appriss Retail

2:30pm3:00pm EDT
It’s undeniable that the COVID-19 pandemic has changed retailing. Many state that ecommerce accelerated 10 years in 10 months, but what of the aftermath? What have we learned from this shift - is it permanent or temporary? How do the different channels of retailing fit in a post pandemic world? The early observations might surprise you, as might the solution ideas to keep consumers engaged.

Store operations, the associate experience, and their impact on profitability produced by Ceridian

2:30pm3:00pm EDT
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.

Technology shaping retail’s next chapter produced by HP, Inc.

2:30pm3:00pm EDT
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

2:30pm3:00pm EDT

The way consumers purchase and receive goods and services has significantly changed.  Retailers are investing in technology that closes the gap in digital transformation – and they need to be more agile than ever before by evolving the customer experience and blending physical and online retail. 

At Comcast Business we help to prepare your retail business for what’s next. Join us for this discussion to explore how retailers are leveraging robust technology solutions to securely connect and manage their networks along with in-store WiFi solutions and analytics to better understand consumer buying habits.  

Glenn Katz

Glenn Katz

SVP and GM, Enterprise Solutions
Comcast Business Services
Marc Siry

Marc Siry

VP, Strategic Development, Network Architecture
Comcast Business Services

Tuesday, June 22

9:45am10:30am EDT

Brunch & Learn produced by Google: Beyond Place: Adapting to a boundless retail workplace and shopping experience

9:45am10:30am EDT
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Mike Daoust

Mike Daoust

Managing Director, Chrome Enterprise Customer Team
Google

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Account takeover attacks - Finding the right security balance

9:45am10:30am EDT
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
11:45am12:15pm EDT

Bed Bath & Beyond: The Role of technology in the retail reset produced by Oracle

11:45am12:15pm EDT
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.

DXL's digital transformation: Leveraging buy now, pay later to attract young shoppers produced by PayPal

11:45am12:15pm EDT
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience. The session will also present future-looking perspectives on how retailers can continue to operate in a new post-pandemic world, and the flexibility that consumers have come to expect from next-gen retailers.

How Carter’s is enhancing customer experiences though data insights and IT transformation produced by Amazon Web Services

11:45am12:15pm EDT
How is the leading brand of children’s clothing building better customer insights and business agility with through the cloud? Join us for a fireside discussion with members from Carter’s leadership team who will discuss Carter’s data and IT strategy. The session will provide a look into how Carter’s is building an integrated data platform and their approach to application modernization and moving to the cloud. You’ll come away with best practices and lessons learned on leveraging technology to improve retail operations.
Matt Kott

Matt Kott

Head of Global Data & Analytics, IT
Carter's
Joanne Joliet

Joanne Joliet

Head of Worldwide Fashion & Apparel
Amazon Web Services

What do retailers need to be adaptive and sustainable? produced by Alkemics

11:45am12:15pm EDT
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Laurent Thoumine

Laurent Thoumine

Mng. Dir. Head of Retail in Europe and Consumer Goods in France & Benelux
Accenture
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Enhancing traveler experiences with checkout-free technology at Hudson

12:30pm1:00pm EDT
Hudson, one of the largest and most recognizable travel retailers in North America, serves travelers in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. In this session, you’ll hear how Hudson is leveraging Amazon’s Just Walk Out technology to deliver the next-generation of shopping convenience. Join us for an inside look at how the Hudson team is scaling “grab and go”, contactless experiences that exceed customer expectations.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: De-risking large purchases

12:30pm1:00pm EDT
Nearly 2/3 of working Americans have now experienced two massive recessions in their lifetime, and understandably, this has changed their risk calculation around large purchases. This comes at a time when big ticket items have never been more important to the health of retailers, with margins that offset the “race to the bottom” of commoditized goods. So, how do you “de-risk” these purchases for consumers and give them the confidence to make those larger purchases?
1:45pm2:15pm EDT

Championing everyone’s right to feel good: Activating personalization at Boots Session produced by Cognizant

1:45pm2:15pm EDT
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry. Join the conversation with Boots’ CIO, Rich Corbridge, to understand the challenges around achieving personalization at scale and how to overcome them.
Scott TumSuden

Scott TumSuden

VP and Global Managing Partner for Retail and Healthcare Industries
Cognizant

Reimagining the store operations using AI computer vision produced by Belive

1:45pm2:15pm EDT

During the Big Idea Session, 2 large grocery retailers , one from Europe, one from the US will describe their Innovation strategy with an emphasis on Computer Vision. 

Especially, we will demonstrate how the store organization can be re-imagined using computer vision and deep learning, delivering immediate value and as well as long term capabilities. 

Cedric Osternaud

Executive Director of E-Commerce, Innovation, and Cross Functional Projects
Groupe Casino

Retail challenges that keep C-level executives up at night and how technology can help them sleep produced by Zebra

1:45pm2:15pm EDT
Jan Rogers Kniffen, retail expert and contributor to CNBC, will discuss key challenges retailers faced during the pandemic and tips on how to be successful moving forward. He will also discuss emerging technology trends that enabled retailers to quickly adjust to meet buyer’s needs, lessons learned and the importance of inventory accuracy.

Wednesday, June 23

9:45am10:30am EDT

Brunch & Learn produced by Google: Hey Google, show me the future of retail - featuring Carrefour

9:45am10:30am EDT
The Retail landscape is challenging, changing and full of possibilities. Join us for a transparent conversation about transformation roadmaps and how retailers should be planning for the future.
Mark Steel

Mark Steel

Director, Retail Industry Strategy & Solutions, EMEA
Google Cloud

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Overcoming payment authorization failures - The $600B dilemma

9:45am10:30am EDT
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
11:45am12:15pm EDT

10 Insights into voice and connected commerce with AutoPets produced by Amazon Pay

11:45am12:15pm EDT
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations. In this session, Amazon Pay and AutoPets will share insights into how to create a voice experience that is easy, convenient, while also being fun - taking the customer journey to a whole new level of engagement.

Ecommerce: How does qualitative product data pave the way to performance and sustainability? produced by Alkemics

11:45am12:15pm EDT
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency. High-quality product data powers operational excellence, enabling retailers to meet new consumer expectations and comply with environmental policies.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: How CMOstores.com is revolutionizing the shopping experience

12:30pm1:00pm EDT
CMOstores.com is building a world-class, customer-centric brand by providing market leading product choice and personalized customer experiences. In this session you’ll hear from Ben Hodson, Marketing Director at CMOstores.com on how they are becoming the go-to digital retailer of building materials by leveraging AI-powered insights. Tom Summerfield from Peak AI will be sharing how they are partnering with CMOstores.com and AWS to use cloud-based customer segmentation to deliver hyper-personalized customer recommendations and inform other areas of the business as consumer demand changed during COVID-19.
Steve Gurney

Steve Gurney

Head of Worldwide General Merchandise
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Matching shopstyle to paystyle

12:30pm1:00pm EDT

With all the talk about financial sobriety brought about by the pandemic, it’s easy to forget that 2 in 5 consumers regularly shop for fun, amusement or stress relief. In this session, we’ll introduce you to the 5 shopstyles that Splitit uses to create unique experiences suited to consumers’ emotional and attitudinal approaches to shopping. From the treasure hunter to the taskmaster, matching your payment methods to their shopping styles can dramatically improve conversion rates.

1:45pm2:15pm EDT

Skip the marketplace, convert more customers on your own site produced by Yext

1:45pm2:15pm EDT

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Lee Zucker

Lee Zucker

Head of Industry for Manufacturing and E-Commerce
Yext

Thriving during disruptive times: How Vera Bradley became a store operations superstar produced by Zebra

1:45pm2:15pm EDT
From the COVID-19 pandemic to changing customer expectations, retail has undergone a seismic shift over the recent years. Retailers are either adapting their store operations to lead in this new environment or struggling with outdated operational processes.
Kelly Brown, Vice President of Stores at Vera Bradley, will discuss how they met these new challenges head on:
Optimizing labor spend by streamlining labor scheduling processes
Improving visibility into task execution with real-time communication
Simplifying work for front-line employees

Thursday, June 24

9:45am10:30am EDT

Brunch & Learn produced by Google: Modeling, analyzing and acting on retail data with Looker and Google Cloud

9:45am10:30am EDT
Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce. Looker offers trusted, real-time retail insights, combining easy-to-use analytics and data from multiple sources to drive business-wide decisions.

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: How to optimize chargeback dispute management

9:45am10:30am EDT
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Aya Cohen

Aya Cohen

Product Manager, Chargeback & Dispute Resolve Domain
Riskified
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: Co-op UK's innovative digital commerce strategy: Enabling 1000+ stores to provide 2-hour home delivery service

12:30pm1:00pm EDT
Co-op, one of the UK’s largest food retailers is on a mission to deliver value and enhance the shopping experience for millions of their members. Learn about Co-op's strategy for driving powerful customer experiences and improving operational agility through implementation of a connected commerce platform. 
Scott Langdoc

Scott Langdoc

Global Lead – Grocery, Chain Drug & Convenience Retail
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Combating cart abandonment

12:30pm1:00pm EDT
We’ve all heard the stats: 70% cart abandonment. $4.6T in lost ecommerce sales. And as consumers move to mobile, browsing keeps going up, conversion keeps going down. In this session, we’ll focus on the 5 key pain points that drive the largest abandonment rates - with specific steps you can take to combat them.

Friday, June 25

9:45am10:30am EDT

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am EDT
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Guaranteeing safe ecommerce growth with AI

9:45am10:30am EDT
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Paz Aviv

Paz Aviv

Chargeback Guarantee Decision Product Manager
Riskified
12:30pm1:00pm EDT

Lunch & Learn produced by Amazon Web Services: How Mercado Libre is leveraging the cloud to transform commerce and payments

12:30pm1:00pm EDT
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Global success

12:30pm1:00pm EDT

It's been said that every ecommerce business is a global business, whether they like it or not. So how do you manage the complexities of serving a global audience? From shipping and tariffs to varying shopper and payment profiles, we'll share the best practices of some of the most successful global ecommerce companies.

Statistic: 81% of shoppers research their product online before purchasing.