Print Agenda

Monday, June 21

10:15am10:30am
Keynote Session

NRF Retail Converge: Retail’s future outlook after a challenging year

10:15am10:30am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
10:15am3:30pm
Marketplace

Marketplace Open

10:15am3:30pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
10:30am11:00am
Keynote Session

World in rebound: Lining up opportunities for 2022 and beyond

10:30am11:00am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration, and how these themes extend to the global stage. In addition, she will provide insights on the complex trade challenges with China amid renewed American globalism and a world leadership role. Currently serving on the boards of Lyft, Ralph Lauren, Walgreens Boots Alliance, Sweetgreen and more, Valerie Jarrett brings a wealth of experience about the intersection of consumerism, retail, and socio-economic policy. Tune in to NRF Retail Converge's opening fireside chat to understand how the retail industry’s influence reaches beyond borders on the path to global economic recovery. 
11:00am11:30am
Keynote Session

Retail rising together: Making investments that pay it forward

11:00am11:30am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
11:30am11:45am
Product Demo

Aruba, a Hewlett Packard Enterprise company, product demo

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Cisco Meraki product demo: Activate the power of your retail location with the Meraki platform

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.

ProShip product demo: Beyond the box with ProShip multi-carrier shipping software

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As the most trusted provider of automated multi-carrier shipping software, ProShip’s speed of processing and advanced technology sets ProShip apart. With simple carrier connectivity and high flexibility, ProShip enables complex features and functions, such as maintaining compliance, executing multi-carrier rate shopping with unified business logic and empowering omnichannel fulfillment. Because ProShip integrates with multiple parts of an Enterprise Software System, our multi-carrier shipping solution can automate the supply chain workflow and turn your parcel shipping operation into an efficient powerhouse.

Verizon product demo: The future of retail

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

11:45am12:15pm
Featured Sessions

Accelerating supply chain transformation in real time, with Liz O’Neill

After the great accelerator: Research tells us what customers want from the new physical store

But I never got it! A refunding conundrum

Civil unrest: Predicting the triggers and delineating a response

What comes after the “New Normal?” Building a “Return to Work” wellbeing playbook

12:15pm12:30pm
Product Demo

imimobile, part of Cisco, product demo: The future of CX: How imimobile creates frictionless shopping experiences for brands

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.

Maven Wave product demo

12:15pm12:30pm
Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit product demo: Introducing a new way to streamline store operations. In half the time.

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will exclusively unveil a new solution that will transform workflows both front and back of store - with the same device.

We’ll demonstrate a new smartphone-based scan mode that can perform high-volume scanning tasks at speed - increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what one device can do? Join co-founder and CTO Christian Floerkemeier on June 21st and we'll show how to boost workforce productivity.

Treasure Data product demo: Connecting web, mobile, store, and contact center experiences

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In this 15-minute solutions demo, we will show you how the Treasure Data Customer Data Platform (CDP) can help you deliver a personalized omnichannel experience driven by real-time customer data. We will walk you through:

  • A simulated customer journey that includes personalized engagements across ecommerce site, mobile app, contact center and in-store
  • How a unified customer view and AI-driven next-best recommendation can help you orchestrate and deliver an experience tailored to the customer
  • Integration and activation of key channels
1:00pm1:30pm
Featured Sessions

Taking a seat at the table: IT leadership's influential role in business growth strategy

Equality Lounge

​The pursuit of a diverse and inclusive workplace

1:00pm1:30pm
To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.
Stephanie Martz

Stephanie Martz

Chief Administrative Officer and General Counsel
National Retail Federation
Roundtable Discussion Room

Cognizant roundtable discussion: The critical balance of CX + employee enablement

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

While retailers have aimed to improve customer experiences (CX) for decades, the approach to CX has been focused primarily on customer-facing touchpoints while overlooking the employee, partner, and technology ecosystem that enables them. Findings from Cognizant & Forrester’s new global research shows organizations that take an orchestrated approach to customer and employee experience transformation see significant return on investment across a variety of metrics. Join us to discuss the four considerations in road mapping your experience ecosystem.
Mark Taylor

Mark Taylor

SVP, Global Lead Digital Experience (DX)
Cognizant

commercetools roundtable discussion

1:00pm1:30pm
Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

FarEye roundtable discussion: The big picture: What it takes to make your last mile work

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

With regards to retail, big box, and food & grocery, customer experience trends that were anticipated to get picked up in the next 4-5 years have already become mainstream, putting immense pressure on the last mile delivery ecosystem. The question is how do brands make their last-mile network resilient to changing market dynamics? Join the roundtable to learn:

  • How to scale your delivery operations
  • What it means to go beyond tracking and tracing
  • Leveraging modern delivery models to create new revenue streams
1:30pm1:45pm
Product Demo

Cisco AppDynamics product demo: Take your digital strategies from good to great: Ensure flawless application performance with AppDynamics

1:30pm1:45pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

RepTrak product demo: Unleashing the power of reputation to drive retail sales and enhanced business impact

1:30pm1:45pm
Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Your company’s reputation is a leading indicator of business success – it is highly correlated with your potential to drive retail sales and other supportive behavior. This session will preview RepTrak as an effective way to effectively measure and manage your reputation. Specifically, RepTrak will showcase how real-time access to reputation intelligence can help you to out play the retail competition in being better informed of how to take action -- in what you need to do and say to drive sales.
1:45pm2:15pm
Featured Sessions

Cyber threats and the current data security landscape

Design for all: Time to amplify the inclusion agenda

E-Commerce fraud 201: Understanding (a bit beyond) the basics

How Optoro enables American Eagle Outfitters to tackle reverse logistics

Pinterest, The Yes and Crate and Barrel leverage the marketplace platform to grow their customer base

2:30pm3:00pm
Featured Sessions

How technology can be a powerful lever to attain DE&I

Managing LP on shoestring budget

Scaling supply chain disruptions with agility

The Top 3 connected TV KPIs every retailer needs to know

3:00pm3:45pm
Keynote Session

Reimagining workplaces: Scaling D&I efforts for maximum impact

3:00pm3:45pm
As diversity and inclusion efforts continue to be critical to driving better business outcomes, how do we scale, sustain and embed key strategies for enterprise-wide impact? Hear from leaders who are championing diversity and inclusion approaches in the workplace and making bold, tangible commitments.  
Mark Irvin

Mark Irvin

Chief Inclusion, Diversity and Talent Officer
Best Buy Co. Inc.

Tuesday, June 22

10:30am11:15am
Keynote Session

Purpose in action: How CVS’ role in the pandemic is reshaping it as a community health hub

10:30am11:15am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and healthy foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout. You’ll also hear how the accelerated shift in consumer behavior during the pandemic is shaping a multichannel strategy that delivers access to new health care options across diverse communities.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:30am11:45am
Product Demo

Cisco AppDynamics product demo: Compete on user experience and win: Application visibility and business insights from AppDynamics

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

ID.me product demo

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

11:45am12:15pm
Featured Sessions

Making chargebacks work for you

Retailers' 24/7 security imperative

Transformations in sustainability

Zulily and Tapestry discuss how one-to-one marketing engagement is being propelled by artificial intelligence

1:00pm1:30pm
Featured Sessions

Technology that’s transforming retail: A fireside chat with Walmart's Global CTO and CDO

Equality Lounge

​From SHEcession to SHEcovery: The comeback of women in the workplace

1:00pm1:30pm
The SHEcession, otherwise known as the increased effects of job and income losses on women, is more prevalent than ever before. In this conversation, we look at the ways COVID-19 has impacted women at work, and offer tangible solutions for companies to support them in their comeback to the workforce.
Anisha Raghavan

Anisha Raghavan

Chief Marketing Officer, Global Brands Americas
Walgreens Boots Alliance
Eve Rodsky

Eve Rodsky

Best Selling Author of Fair Play
Fair Play
Roundtable Discussion Room

Aruba, a Hewlett Packard Enterprise company roundtable discussion

1:00pm1:30pm
Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

CI&T roundtable discussion: Solving CPG and retailer demand forecasting dilemmas

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

The phrase "if it ain’t broke" seems a fitting descriptor for many of the CPG-retailer dynamics and modeling at the root of demand forecasts. But the purchase pattern unpredictability spurned by the pandemic, combined with the rise in suppliers launching DTC platforms make the urgent case for a relationship re-visit. Moving forward, the best way to ensure improved demand forecasting is for retailers and suppliers to share more data. Let’s discuss secure ways to do that.

Lucidworks roundtable discussion: Harness omnichannel customer insights to deliver better shopping experience

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Join Lucidworks and retail leaders for an interactive discussion and learn how to:

  • Design or procure better products from unseen customer session insights
  • Leverage signals to present the right products at the right time across touchpoints
  • Deliver a fully connected experience from online to offline to increase commerce ROI
1:45pm2:15pm
Featured Sessions

Cybersecurity best practices for small to medium-sized retailers

How Gap Inc., Albertsons and Total Wine & More successfully navigated the greatest disruptor of our lifetime, evolved and prepares for the future

Safeguarding self-checkout

TikTok – the phenomenon that is, and how to make it work for retailers and brands: Hollister and Kate Spade New York case study

Exhibitor Big Ideas

Championing everyone’s right to feel good: Activating personalization at Boots Session produced by Cognizant

1:45pm2:15pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry. Join the conversation with Boots’ CIO, Rich Corbridge, to understand the challenges around achieving personalization at scale and how to overcome them.
Scott TumSuden

Scott TumSuden

VP and Global Managing Partner for Retail and Healthcare Industries
Cognizant

Exhibitor Big Ideas sessions

Session produced by Podium

Session produced by Zebra

2:30pm3:00pm
Featured Sessions

Cybersecurity priorities for the Biden Administration

Flex retail and the power of discovery

From torture to rapport: The importance of the human connection in interviews

3:00pm3:30pm
Keynote Session

Partnership paradigm: Delivering operational excellence at the speed of retail

3:00pm3:30pm
Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world. Hear from the UPS CEO on how the nearly 114-year-old company is moving our world forward by delivering what matters.
3:30pm4:00pm
Keynote Session

Southeastern Grocers explores a future fueled by trust

3:30pm4:00pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy. Four years later, SEG proudly points to consistently increasing, record-high trust scores among its associates as the catalyst for remarkable gains in business performance across the board. Most notably, the renewal of trust in the organization ideally positioned it to make all the right moves in guiding its customers and communities through the daunting challenges of 2020. Listen to Anthony unveil how a passion for building trust from within can create a bright future across the communities you serve. 

Wednesday, June 23

10:30am11:00am
Keynote Session

Leading in the new normal

10:30am11:00am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base. In this fireside chat, hear how Michelle has led her team of more than 100,000 associates through one of the most pivotal years in Kohl’s history, and how they are emerging a stronger and better company. Michelle will discuss the keys to Kohl’s future success, including transforming its brand and product offerings, leveraging its differentiated omnichannel experience, and focusing on profitability drivers like supply chain optimization, inventory management, and controlled expenses.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Anatomy of growth-driven transformation

11:00am11:30am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets. Mark has set an aggressive goal to accelerate the Company’s digital-first, omni-always transformation through the launches of at least 8 customer-inspired Owned Brands in fiscal 2021, the reimagination of the digital and in-store customer shopping experience, dynamic pricing and more. Don’t miss hearing how Mark is steering Bed Bath & Beyond to drive change in sales, profitability, and customer growth, and delivering on the brand’s promise to inspire customers to Unlock the Magic in Every Room.
11:45am12:15pm
Featured Sessions

Decreasing the impact of fraud prevention on good customers

Digital transformation with a side of AI

LEGO, Tailored Brands and PepsiCo on the new connected economy

Phoning it in: Phishing scams bite retailers

1:00pm1:30pm
Featured Sessions

Technology leadership vision: CIO/CTO challenges and opportunities in an accelerated world

Equality Lounge

Why It’s Time to do a Workforce Mental Health Check-Up

1:00pm1:30pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health? In this panel, we explore ways we can drive change and acceptance in the workplace.
Roundtable Discussion Room

Genpact roundtable discussion

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

1:45pm2:15pm
Featured Sessions

Circular economy/sustainability: Ushering in the era of responsible retailing

Innovation at retail: A fireside chat with Rose Jia of US Amazon Grocery Delivery, and Rachel Dalton of Kantar

Preventing the Next Big Breach: Cyber Priorities for Every Retailer

The quest to rein in ORC

2:30pm3:00pm
Featured Sessions

Nordstrom 'Building an organization that better reflects the communities we work in and serve'

On-demand delivery: How fast is fast enough?

3:00pm3:30pm
Keynote Session

The profitability paradox: How to boost bottom line results amid retail's many complexities

3:00pm3:30pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth. In addition, Sam's Club president and CEO Kathryn McLay will share her experiences in a fireside chat about the warehouse club's omni-retail strategies focusing on digital innovation, productivity-centered automation, brand ethos and a thoughtful club member experience. 
Rodney Sides

Rodney Sides

Global Leader of Deloitte Insights and Vice Chairman, US Retail and Distribution Leader
Deloitte LLP

Thursday, June 24

10:30am11:00am
Keynote Session

The state of retail – Macy’s digitally led transformation

10:30am11:00am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Owning the home: A conversation with Williams-Sonoma, Inc. CEO Laura Alber

11:00am11:30am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc. CEO Laura Alber will share insights about the company's in-house design capabilities and benefits; the platform, supply chain infrastructure, tech stack, and talent the company has to push its growth in ecommerce even further; and its commitment to a values-based company culture with sustainability, DE&I, and supporting its employees as key initiatives. Hear how William-Sonoma has thrived throughout a challenging 2020 and is positioned to succeed in the years ahead.
11:45am12:15pm
Featured Sessions

David Epstein: Is specializing the secret to success?

The evolution of eCommerce: How brands are evolving eCommerce models to adapt to consumers’ changing lifestyles

Unpacking Gen Z’s POV on shopping, brands and education

Workplace violence reaching uncharted levels

1:00pm1:30pm
Featured Sessions

Digital payment innovations driving consumer spending

Equality Lounge

​​Financial confidence: How to have empowered conversations around money

1:00pm1:30pm
As women, we will never reach equality and rise into top leadership positions if we don’t learn how to talk about money and power, and how to better understand our finances. Join us for a conversation as we discuss why financial empowerment and women’s empowerment go hand in hand and how to grow your financial confidence.
Jeanne Sun

Jeanne Sun

Managing Director and General Manager of Inclusive Investing
J.P. Morgan
Jennifer Barrett

Jennifer Barrett

Chief Education Officer at Acorns and Author of “Think Like a Breadwinner”
Acorns
1:45pm2:15pm
Featured Sessions

How Wayfair and Sally Beauty use AR & 3D to drive inspiration, confidence and a cutting-edge customer experience

Platform paradise: Building best-in-class ecommerce capabilities

Raising the bar on diversity, equity and inclusion goals

2:30pm3:00pm
Featured Sessions

Managing and quantifying cybersecurity risks

New sales channels, technology and the new role of the store reshape CRM and consumer engagement

3:00pm3:30pm
Keynote Session

The heart of business: Leadership principles for the next era of capitalism

3:00pm3:30pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator. He will share how in his tenure at Best Buy, the company significantly increased customer satisfaction while dramatically improving shareholder value. Hear one of the most admired business thinkers unveil the philosophy behind the retail giant’s resurgence, with memorable stories, lessons and practical advice from a leader who truly believes in human magic.  

Friday, June 25

10:30am11:00am
Keynote Session

Serving the ‘Out-Here’ lifestyle: How Tractor Supply is committed to being a more integral part of its customers’ lives

10:30am11:00am
The global pandemic provided Tractor Supply, the $10.6 billion needs-based rural lifestyle retailer, with a once-in-a-lifetime opportunity to grow with its existing consumer base and attract new customers. Coming off record growth in 2020, you will hear Tractor Supply President and CEO Hal Lawton discuss how the company plans to be an even more integral part of its customers’ lives through its Life Out Here strategy. Join this informative fireside chat to find out how the strength of Tractor Supply’s culture, supported by its more than 42,000 passionate Team Members, offers a differentiated shopping experience. Hal will share more about the company’s relaunched loyalty program as well as how the accelerated shift in consumer behavior during the pandemic is shaping its omnichannel journey and capabilities. 
10:30am3:00pm
Marketplace

Marketplace Open

10:30am3:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Nordstrom Rack: Building a new off-price business model for the modern customer

11:00am11:30am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store. In this session, Nordstrom Rack’s President Geevy Thomas will explore how Nordstrom's off-price brand Nordstrom Rack is serving a diverse range of customers in truly personalized ways; the process of creating an unmatched digital presence in the off-price space; and the strategies moving forward to increase revenue at Rack by $2 billion over the next five years.
11:45am12:15pm
Featured Sessions

Five supply chain trends to watch

The consumerization of healthcare: Transforming the patient experience

The role of stores in a digitally led ecosystem

1:00pm1:30pm
Featured Sessions

Delivering high-value insights: Wayfair and Levi Strauss & Co. use AI to drive future strategy

Equality Lounge

​Hacking diversity: How to retain talent when change is the only constant

1:00pm1:30pm
Despite the best intentions, many organizations still fail at attracting, promoting and retaining diverse talent. This begs the question: Is there a better way? Hear how organizations can make the right investments in the right people, especially during these uncertain times.
Sherida McMullan

Sherida McMullan

Head of Inclusion and Diversity (Diversity Business Partners, ERG, Events, Recruiting & Partnerships)
Lyft
1:45pm2:15pm
Featured Sessions

Direct-to-Consumer: Strategies for a new digital world and ever-evolving consumer

The future of the supply chain

2:15pm3:15pm
Keynote Session

DVF pivots to digital and engages the global consumer with Alibaba

2:15pm3:15pm
 Amidst the disruptions caused by Covid-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week. In this closing keynote session, hear from Alibaba Group President Michael Evans and Diane von Furstenberg, founder of DVF and one of the most iconic designers in American fashion, as they discuss how the pandemic has reshaped the retail and fashion business, the role of innovation and their outlooks on the China consumer market.