Print Agenda

Monday, June 21

10:15am10:30am
Keynote Session

NRF Retail Converge: Retail’s future outlook after a challenging year with Qurate President and CEO, Mike George

10:15am10:30am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
10:15am3:30pm
Marketplace

Marketplace Open

10:15am3:30pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
10:30am11:00am
Keynote Session

Business in rebound: Lining up opportunities for 2022 and beyond with Valerie Jarrett

10:30am11:00am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration. Currently serving on the boards of Lyft, Ralph Lauren, Walgreens Boots Alliance, Sweetgreen and more, Valerie Jarrett brings a wealth of experience about the intersection of consumerism, retail, and socio-economic policy. Tune in to NRF Retail Converge's opening fireside chat to understand how the retail industry’s influence impacts all aspects of the economy and its path to recovery.
11:00am11:30am
Keynote Session

Retail rising together: Making investments that pay it forward with the President and CEO of Walmart US, John Furner

11:00am11:30am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
11:30am11:45am
Product Demo

Aruba, a Hewlett Packard Enterprise company, product demo: Deliver delightful in-store digital experiences with AIOps and cloud-native networking

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Reimagining the in-store experience is critical as retailers prepare for a post-pandemic economy. But automated checkouts, AR/VR displays, and smart vending machines won’t be impactful if the network can’t reliably deliver these and other newly-deployed digital tactics.

Deliver experiences that delight your shoppers and keep them returning to stores with a modern network powered by Aruba Central, a cloud-native solution with built-in AIOps that can:

  • Cut network deployment times from days to hours.
  • Help IT troubleshoot issues 90% faster.
  • Reduce customer-impacting network issues by 30x.

Cisco Meraki product demo: Embrace change: The IT platform built for retail

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.

ProShip product demo: Beyond the box with ProShip multi-carrier shipping software

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As the most trusted provider of automated multi-carrier shipping software, ProShip’s speed of processing and advanced technology sets ProShip apart. With simple carrier connectivity and high flexibility, ProShip enables complex features and functions, such as maintaining compliance, executing multi-carrier rate shopping with unified business logic and empowering omnichannel fulfillment. Because ProShip integrates with multiple parts of an Enterprise Software System, our multi-carrier shipping solution can automate the supply chain workflow and turn your parcel shipping operation into an efficient powerhouse.

Verizon product demo: The future of retail

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

11:45am12:15pm
Featured Sessions

Accelerating supply chain transformation in real time, with Liz O’Neill

After the great accelerator: Research tells us what customers want from the new physical store

But I never got it! A refunding conundrum

Civil unrest: Predicting the triggers and delineating a response

What comes after the “New Normal?” Building a “Return to Work” wellbeing playbook

Exhibitor Big Ideas

Automate decision making and ensure happy customers and employees with AI-powered workforce management produced by Legion Technologies

11:45am12:15pm
AI-powered WFM can automate decision making and operations which can lead to happier customers and employees. AI-based demand forecasting can ensure proper staffing at every location which decreases wait times. And AI-based scheduling can automatically create fully-compliant schedules that match employee preferences with business needs resulting in lower costs, happier employees, and lower churn. Happier employees provide better service which leads to happier customers. AI automated decision making frees up managers to focus on training their teams and interacting with customers.  

Connectivity is changing when and where customer experience happens produced by Cradlepoint

11:45am12:15pm
Technology transformation within retail and restaurant has been evolving for many years, but this last year accelerate change and demonstrated the importance of innovation and agility in operations and customer experience. No two retailers have the exact same number of locations, length of leases, or customer interactions and experiences – which is why flexible WAN connectivity is so essential.
 
This webinar explores real-world scenarios and how retailers exceeded their customers’ expectations – enabled by an elastic and fleet networks.

From walls to spaces: Asian Paints' digital transformation led by CDP, produced by Treasure Data

11:45am12:15pm

Asian Paints is the third largest paint company in Asia, serving consumers in more than 60 countries. Beyond paints, Asian Paints has been on an ambitious growth strategy to become a premier home decor brand. Deepak Bhosale, GM of Asian Paints, will share his vision, success and learnings from this journey, including their approach to:

  • Engineering seamless, contextual and personalized experiences (physical and digital)
  • Digital disruption and creating the competitive differentiator
  • CDP powering the digital strategy

Get ready for this year's holiday shoppers produced by SAP

11:45am12:15pm
Will holiday shoppers care more about same-day delivery or if their purchase was sustainably sourced? Will they make up for having small gatherings in 2020 with a "go BIG" holiday spirit? Our retail experts have been hard at work analyzing consumer data, talking to retailers, researching industry predictions, and using their own expertise to come up with recommendations for how retailers can exceed consumers' "wish lists" this season.

Retail 2021 & beyond: Unlocking a new wave of cloud innovation produced by Microsoft

11:45am12:15pm
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.

Thriving in an omnichannel world produced by Avalara

11:45am12:15pm
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Michelle Grant

Michelle Grant

Sr. Manager, Strategy and Insights, Retail & Consumer Goods
Salesforce
Jen Kijek

Jen Kijek

Director, Strategic Alliances
Avalara, Inc.

What's next in online retail? One-click checkout, everywhere produced by Bolt

11:45am12:15pm
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Danny Gavin

Danny Gavin

VP, Director of Marketing
Brian Gavin Diamonds
12:15pm12:30pm
Product Demo

Atos | Maven Wave product demo: Making data insights accessible to anyone, anytime

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Data is critical in meeting the demands of changing consumer behavior and organizations value sustainability in their business operations. But for most retail and consumer goods organizations, data is traditionally locked in closed systems, is difficult to access, and requires investment to integrate in a timely manner. In this demo, we will show you how we are helping retailers easily gain access to real-time data to quickly make decisions without requiring advanced technical skills sets.

imimobile, part of Cisco, product demo: The future of CX: Creating frictionless shopping experiences

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.

Scandit product demo: Introducing the future of streamlined store operations with mobile computer vision

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will showcase a new innovation in mobile computer vision technology – a concept that leverages advanced smartphone functionality.

We’ll present our vision of how retail operations will evolve – increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what advanced smartphones enable? Join us on June 21st and we’ll show how to boost workforce productivity.

Treasure Data product demo: Connecting web, mobile, store, and contact center experiences

12:15pm12:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

See how the Treasure Data Customer Data Platform (CDP) can help you deliver a personalized omnichannel experience driven by real-time customer data. We will walk you through a simulated customer journey with orchestrated engagements across ecommerce site, mobile app, contact center and in-store. Key features include:

  • Unified customer view infused in all applications
  • AI-driven next-best recommendation
  • Integration and activation of key channels

Want more? Click here for a CDP session tailored for you! We’ll send you a $50 gift card as a thank you.

12:30pm1:00pm
Exhibitor Big Ideas

Lunch & Learn produced by Amazon Web Services: Delivering data-driven decision making at 1-800 Contacts

12:30pm1:00pm
1-800 Contacts has been providing consumers with the easiest way to buy contacts since 1995. In this session you'll hear how the 1-800 Contacts team is partnering with Databricks and AWS to eliminate data silos and enable real-time analytics. Join us for a conversation on the lessons learned associated with building a business analytics platform that transforms business operations.

Rob Saker

RVP and Global Industry Leader of Retail & Manufacturing
Databricks
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Combating endless aisle

12:30pm1:00pm
We live in an endless swipe society, where shoppers can literally browse products forever. It’s not surprising then that shoppers spend an average of 79 days gathering information before making a major purchase. So, how do you convince them to buy now? We’ll share learnings from our merchants on how they’re combatting this paralysis of choice and giving shoppers reasons to follow through on all that window shopping.
1:00pm1:30pm
Featured Sessions

Taking a seat at the table: IT leadership's influential role in business growth strategy

Equality Lounge

​The pursuit of a diverse and inclusive workplace

1:00pm1:30pm

To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.

The Equality Lounge is sponsored by Bolt

sponsor logo
Stephanie Martz

Stephanie Martz

Chief Administrative Officer and General Counsel
National Retail Federation
Roundtable Discussion Room

Cognizant roundtable discussion: The critical balance of CX + employee enablement with Jack in the Box

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

While companies have aimed to improve customer experiences (CX) for decades, the approach to CX has been focused primarily on customer-facing touchpoints while overlooking the employee, partner, and technology ecosystem that enables them. Findings from Cognizant & Forrester’s new global research shows organizations that take an orchestrated approach to customer and employee experience transformation see significant return on investment across a variety of metrics. Join this session with Jack in the Box’s CMO to learn how the brand transformed their customer experiences and discuss the four considerations in road mapping your experience ecosystem.
Mark Taylor

Mark Taylor

SVP, Global Lead Digital Experience (DX)
Cognizant
Ryan Ostrom

Ryan Ostrom

Executive Vice President and Chief Marketing Officer
Jack in the Box

commercetools roundtable discussion: How to get better and faster in digital commerce

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

To get ahead of fast-changing trends, retailers are modernizing. They are leveraging new combinations of technologies to fuel their growth and create a culture of innovation. This modern approach is called MACH, and every retailer should get familiar with MACH’s core principles. In this roundtable, we’re bringing together some of the brightest minds in retail tech to discuss Commerce Possibilities, including:

  • Why now for best-of-breed versus a suite approach
  • How to evaluate technology vendors
  • How to migrate off legacy software with minimal disruption
Chris Colyer

Chris Colyer

WW Head of Retail Industry Partnerships, Google Cloud
Google

FarEye roundtable discussion: The big picture: What it takes to make your last mile work

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

With regards to retail, big box, and food & grocery, customer experience trends that were anticipated to get picked up in the next 4-5 years have already become mainstream, putting immense pressure on the last mile delivery ecosystem. The question is how do brands make their last-mile network resilient to changing market dynamics? Join the roundtable to learn:

  • How to scale your delivery operations
  • What it means to go beyond tracking and tracing
  • Leveraging modern delivery models to create new revenue streams

Salesfloor roundtable discussion: How retailers are adding a human touch to virtual selling

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Virtual shopping is changing the way customers interact with brands by adding a human touch to their online service experience. Online shoppers now have immediate access to contact a store associate near them with video, live chat, e-mail, and more. They can get answers to their questions and receive personalized recommendations in real-time.

Store associates assist online customers as they shop the brand’s website the same way they would in store, but through digital channels.

Join Salesfloor CEO Oscar Sachs and learn how retailers are integrating virtual shopping as a crucial part of their customer experience strategy.

1:30pm1:45pm
Product Demo

Berkshire Grey product demo: Robotic Pick and Pack stations for fulfilling ecommerce orders

1:30pm1:45pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Berkshire Grey’s Robotic Pick and Pack (RPP) stations are AI-driven robotic systems that leverage advanced machine learning to automate picking individual items and packing them directly into shipping packages, providing agility, labor reduction, and high-precision SKU handling capabilities to warehouse order fulfillment. This demonstration will feature extensive video of the solution in operation handling various ‘hard to handle’ products and outline the ROI current customers are experiencing with these stations.

Cisco AppDynamics product demo: Take your digital strategies from good to great: Ensure flawless application performance with AppDynamics

1:30pm1:45pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Lexmark product demo: Discover why over 400 retailers worldwide rely on Lexmark for measurable results

1:30pm1:45pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Lexmark designs innovative technologies to help you navigate today’s changing retail environment. From retail-rugged devices that operate in the harshest environments to flexible solutions that reduce IT burden and keep your associates in front of customers, Lexmark retail platforms are used in 70,000+ retail stores around the world. Whether your goal is to reduce costs, lift sales, eliminate manual processes or simplify your store signage, Lexmark Retail Solutions allow your associates to securely print anywhere and publish everywhere.

RepTrak product demo: Unleashing the power of reputation to drive retail sales and enhanced business impact

1:30pm1:45pm
Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Your company’s reputation is a leading indicator of business success – it is highly correlated with your potential to drive retail sales and other supportive behavior. This session will preview RepTrak as an effective way to effectively measure and manage your reputation. Specifically, RepTrak will showcase how real-time access to reputation intelligence can help you to out play the retail competition in being better informed of how to take action -- in what you need to do and say to drive sales.
1:45pm2:15pm
Featured Sessions

Design for all: Time to amplify the inclusion agenda

Ecommerce fraud 201: Understanding (a bit beyond) the basics

How Optoro enables American Eagle Outfitters to tackle reverse logistics

Pinterest, The Yes and Crate and Barrel leverage the next gen marketplace for growth

Retail at risk: Disruptive security and technology threats

Exhibitor Big Ideas

How COVID-19 impacted fraud management & navigating the new fraud landscape produced by American Express

1:45pm2:15pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.

It took a pandemic to accelerate America’s adoption of digital payments. Now what? produced by Quadpay, A Zip Co.

1:45pm2:15pm
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

1:45pm2:15pm
How can a powerful combination of technology and crowdfunding drive borderless banking, provide startup opportunities for underserved communities, and equitable financial access for all? Join the CEO of Kiva, Chris Tsakalakis, and Rachel Barger, Senior VP, Global Enterprise Sales, Cisco, for a different retail conversation. Together, Chris and Rachel will share inspiring, retail social impact stories, discuss how Kiva is mobilizing a world vision where all people have the power to improve their lives, and how a partnership with Cisco is driving this inclusive future.

Removing the common barriers to digital transformation for brands & retailers produced by Kornit Digital

1:45pm2:15pm
In an increasingly digital world, retailers need to ensure their supply chains can handle sudden and often unpredictable changes in consumer demand. Kornit Workflow Platform General Manager, Andrew Talbot, explains how digital transformation completely revolutionizes traditional supply chains, offering methods of fulfilling orders in a risk-free way, expansion into new product categories and a brighter future for retail.

The shift from exception-based reporting to advanced analytics produced by Zebra

1:45pm2:15pm
After years of using EBR, asset protection leaders Scott Glenn of The Home Depot and Rob LaCommare of Big Lots came to realize it was insufficient. Ultimately they replaced EBR with prescriptive analytics, which identifies:
  1. What is happening
  2. Why it happened
  3. How much it costs
  4. What to do about it
  5. Who should do it
In this presentation, the presenters will outline their phaseouts of EBR– from augmenting current capabilities to gradually introducing new processes and tools to drive more value.
Scott D Glenn

Scott D Glenn

Vice President, Asset Protection US Operations
The Home Depot
2:15pm2:30pm
Product Demo

Appian product demo: The future of retail: How automation is central to digital innovation

2:15pm2:30pm
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.

Mojix product demo: Item-level traceability for food retailers

2:15pm2:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

We know the sector's millions of units are low-margin and highly price-sensitive. At first glance, any attempt to add the price of a tag to an item is doomed to fail. Mojix, expert in item chain management for the retail and industrial sectors, offers a groundbreaking solution to this conundrum via virtual and physical tagging. Join us to find out how Supply Chain 4.0, implemented via a best-in-breed IoT platform, generates ROI.

2:30pm3:00pm
Featured Sessions

How retailers can incorporate DE&I into their brand

Managing LP on shoestring budget

Scaling supply chain disruptions with agility

The top 3 connected TV KPIs & benchmarks every retailer needs to know

Exhibitor Big Ideas

How frontline support drives bottom-line growth in retail produced by Axonify

2:30pm3:00pm
How do leading retailers like Lowe's set their stores apart in a competitive market? They make sure their associates are knowledgeable, confident and ready to deliver consistently great customer experiences. In this session you'll hear directly from Jamie Furey, VP of Talent Management, Learning and Diversity at Lowe’s, as she shares:
  • Why they believe the right frontline support is a business imperative, 
  • How they're using frontline training and communications to impact key metrics, and
  • How to advocate for investments in your own retail frontline.
Jamie Furey

Jamie Furey

VP, Talent Management, Learning and Diversity
Lowe's

MicroFulfillment centers – Applications beyond grocery: Improve customer experience using your current network produced by AutoStore

2:30pm3:00pm
Andrew Benzinger, Head of Retail Solutions at AutoStore, will illustrate the application and direct customer value behind Micro-Fulfillment Centers (MFCs). With over 600 installations worldwide, see why some of the world’s best-known retailers are leveraging this powerful solution from AutoStore. After this session, you will gain insight into how MFCs can supercharge your e-commerce strategy while improving your customer experience in-store and online. Learn how MFCs can support Pickup and Delivery services and prepare your brand for continued growth. 

More digital. More human. Redefining physical stores post-Covid produced by Scandit

2:30pm3:00pm

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

As the dust settles, we explain the one-device strategy that can meet the omnichannel demands that are here to stay. 

Retailing after the pandemic, what have we learned? produced by Appriss Retail

2:30pm3:00pm
It’s undeniable that the COVID-19 pandemic has changed retailing. Many state that ecommerce accelerated 10 years in 10 months, but what of the aftermath? What have we learned from this shift - is it permanent or temporary? How do the different channels of retailing fit in a post pandemic world? The early observations might surprise you, as might the solution ideas to keep consumers engaged.

Store operations, the associate experience, and their impact on profitability produced by Ceridian

2:30pm3:00pm
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.

Technology shaping retail’s next chapter produced by HP, Inc.

2:30pm3:00pm
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 

What’s next in retail? Blending physical and digital customer experiences produced by Comcast Business

2:30pm3:00pm

The way consumers purchase and receive goods and services has significantly changed.  Retailers are investing in technology that closes the gap in digital transformation – and they need to be more agile than ever before by evolving the customer experience and blending physical and online retail. 

At Comcast Business we help to prepare your retail business for what’s next. Join us for this discussion to explore how retailers are leveraging robust technology solutions to securely connect and manage their networks along with in-store WiFi solutions and analytics to better understand consumer buying habits.  

Glenn Katz

Glenn Katz

SVP and GM, Enterprise Solutions
Comcast Business Services
Marc Siry

Marc Siry

VP, Strategic Development, Network Architecture
Comcast Business Services
3:00pm3:45pm
Keynote Session

Reimagining workplaces with Best Buy and Diageo: Scaling D&I efforts for maximum impact

3:00pm3:45pm
As diversity and inclusion efforts continue to be critical to driving better business outcomes, how do we scale, sustain and embed key strategies for enterprise-wide impact? Hear from leaders who are championing diversity and inclusion approaches in the workplace and making bold, tangible commitments.  
Mark Irvin

Mark Irvin

Chief Inclusion, Diversity and Talent Officer
Best Buy Co. Inc.

Tuesday, June 22

9:45am10:30am
Exhibitor Big Ideas

Brunch & Learn produced by Google: Beyond Place: Adapting to a boundless retail workplace and shopping experience

9:45am10:30am
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Mike Daoust

Mike Daoust

Managing Director, Chrome Enterprise Customer Team
Google

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Account takeover attacks - Finding the right security balance

9:45am10:30am
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
10:30am11:15am
Keynote Session

Purpose in action: How CVS’ role in the pandemic is reshaping it as a community health hub with CVS Pharmacy/Retail President, Neela Montgomery

10:30am11:15am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and better-for-you foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout. You’ll also hear how the accelerated shift in consumer behavior during the pandemic is shaping a multichannel strategy that delivers access to new health care options across diverse communities.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:30am11:45am
Product Demo

Cisco AppDynamics product demo: Compete on user experience and win: Application visibility and business insights from AppDynamics

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

ID.me product demo: Offer exclusive discounts online to drive customer acquisition and brand loyalty

11:30am11:45am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out, without the risk of fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

500+ brands use ID.me to drive customer acquisition and loyalty, including Under Armour, Fanatics, and Lenovo – and they’re seeing impressive results: ID.me customers typically achieve 300% ROI.

Watch our demo for insights on affinity marketing and a walkthrough of our solution by an ID.me expert and customer.

11:45am12:15pm
Featured Sessions

Keeping data secure in a virtual world

Making chargebacks work for you

Transformations in sustainability

Zulily and Tapestry discuss how one-to-one marketing engagement is being propelled by artificial intelligence

Exhibitor Big Ideas

Bed Bath & Beyond: The Role of technology in the retail reset produced by Oracle

11:45am12:15pm
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.

DXL's digital transformation: Leveraging buy now, pay later to attract young shoppers produced by PayPal

11:45am12:15pm
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience. The session will also present future-looking perspectives on how retailers can continue to operate in a new post-pandemic world, and the flexibility that consumers have come to expect from next-gen retailers.

How Carter’s is enhancing customer experiences though data insights and IT transformation produced by Amazon Web Services

11:45am12:15pm
How is the leading brand of children’s clothing building better customer insights and business agility with through the cloud? Join us for a fireside discussion with members from Carter’s leadership team who will discuss Carter’s data and IT strategy. The session will provide a look into how Carter’s is building an integrated data platform and their approach to application modernization and moving to the cloud. You’ll come away with best practices and lessons learned on leveraging technology to improve retail operations.
Matt Kott

Matt Kott

Head of Global Data & Analytics, IT
Carter's
Joanne Joliet

Joanne Joliet

Head of Worldwide Fashion & Apparel
Amazon Web Services

What do retailers need to be adaptive and sustainable? produced by Alkemics

11:45am12:15pm
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Laurent Thoumine

Laurent Thoumine

Mng. Dir. Head of Retail in Europe and Consumer Goods in France & Benelux
Accenture
12:15pm12:30pm
no-session-type

Networking break

12:15pm12:30pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

12:30pm1:00pm
Exhibitor Big Ideas

Lunch & Learn produced by Amazon Web Services: Enhancing traveler experiences with checkout-free technology at Hudson

12:30pm1:00pm
Hudson, one of the largest and most recognizable travel retailers in North America, serves travelers in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. In this session, you’ll hear how Hudson is leveraging Amazon’s Just Walk Out technology to deliver the next-generation of shopping convenience. Join us for an inside look at how the Hudson team is scaling “grab and go”, contactless experiences that exceed customer expectations.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: De-risking large purchases

12:30pm1:00pm
Nearly 2/3 of working Americans have now experienced two massive recessions in their lifetime, and understandably, this has changed their risk calculation around large purchases. This comes at a time when big ticket items have never been more important to the health of retailers, with margins that offset the “race to the bottom” of commoditized goods. So, how do you “de-risk” these purchases for consumers and give them the confidence to make those larger purchases?
1:00pm1:30pm
Featured Sessions

Technology that’s transforming retail: A fireside chat with Walmart's Global CTO and CDO

Equality Lounge

​From SHEcession to SHEcovery: The comeback of women in the workplace

1:00pm1:30pm
The SHEcession, otherwise known as the increased effects of job and income losses on women, is more prevalent than ever before. In this conversation, we look at the ways COVID-19 has impacted women at work, and offer tangible solutions for companies to support them in their comeback to the workforce.

The Equality Lounge is sponsored by Bolt

sponsor logo
Anisha Raghavan

Anisha Raghavan

Chief Marketing Officer, Global Brands Americas
Walgreens Boots Alliance
Eve Rodsky

Eve Rodsky

Best Selling Author of Fair Play
Fair Play
Roundtable Discussion Room

Aruba, a Hewlett Packard Enterprise company, roundtable discussion: Digitally transformed grocery stores – Improving operations and shopping experiences

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

The past year has accelerated innovation in grocery store operations like no year before. Where no-touch is a high-touch service, and driving better experiences for customers and store operations is a necessity, IT operators need to leverage their networks to do more than connect devices and secure data. Propelling digital transformation forward requires store-enabled IoT sensors, cameras, and frictionless payment methods. Join two grocery chains and Aruba to learn how a solid network foundation is essential to supporting adoption of digital transformation innovations.

Jacob Koch

Manager, IT Systems Administration
Weis Markets

CI&T roundtable discussion: Solving CPG and retailer demand forecasting dilemmas

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

The phrase "if it ain’t broke" seems a fitting descriptor for many of the CPG-retailer dynamics and modeling at the root of demand forecasts. But the purchase pattern unpredictability spurned by the pandemic, combined with the rise in suppliers launching DTC platforms make the urgent case for a relationship re-visit. Moving forward, the best way to ensure improved demand forecasting is for retailers and suppliers to share more data. Let’s discuss secure ways to do that.

Lucidworks roundtable discussion: Harness omnichannel customer insights to deliver better shopping experience

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Join Lucidworks and retail leaders for an interactive discussion and learn how to:

  • Design or procure better products from unseen customer session insights
  • Leverage signals to present the right products at the right time across touchpoints
  • Deliver a fully connected experience from online to offline to increase commerce ROI
1:30pm1:45pm
Product Demo

Berkshire Grey product demo: Robotic pick and sort for break pack order fulfillment

1:30pm1:45pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Berkshire Grey’s Robotic Product Sortation (RPS) system automates break pack order selection by robotically picking and sorting items, inner packs, and less-than-case quantities into specified containers for shipment to stores, other places of business, and direct to customers. This demonstration will cover the customer use case including payback for the solution, how the solution works, and feature video of the system in use at the retailer’s distribution center operating in production to save millions per year.

1:45pm2:15pm
Featured Sessions

Cybersecurity best practices for small to medium-sized retailers

How Gap Inc., Albertsons and Total Wine & More successfully navigated the greatest disruptor of our lifetime, evolved and prepares for the future

TikTok – the phenomenon that is, and how to make it work for retailers and brands: Hollister and Kate Spade New York case study

What’s next for self-checkout?

Exhibitor Big Ideas

Championing everyone’s right to feel good: Activating personalization at Boots Session produced by Cognizant

1:45pm2:15pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry. Join the conversation with Boots’ CIO, Rich Corbridge, to understand the challenges around achieving personalization at scale and how to overcome them.
Scott TumSuden

Scott TumSuden

VP and Global Managing Partner for Retail and Healthcare Industries
Cognizant

Reimagining the store operations using AI computer vision produced by Belive

1:45pm2:15pm

During the Big Idea Session, 2 large grocery retailers , one from Europe, one from the US will describe their Innovation strategy with an emphasis on Computer Vision. 

Especially, we will demonstrate how the store organization can be re-imagined using computer vision and deep learning, delivering immediate value and as well as long term capabilities. 

Cedric Osternaud

Executive Director of E-Commerce, Innovation, and Cross Functional Projects
Groupe Casino

Retail challenges that keep C-level executives up at night and how technology can help them sleep produced by Zebra

1:45pm2:15pm
Jan Rogers Kniffen, retail expert and contributor to CNBC, will discuss key challenges retailers faced during the pandemic and tips on how to be successful moving forward. He will also discuss emerging technology trends that enabled retailers to quickly adjust to meet buyer’s needs, lessons learned and the importance of inventory accuracy.
2:15pm2:30pm
no-session-type

Networking break

2:15pm2:30pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

2:30pm3:00pm
Featured Sessions

Cybersecurity priorities for the Biden Administration

Flex retail and the power of discovery

From torture to rapport: The importance of the human connection in interviews

3:00pm3:30pm
Keynote Session

Partnership paradigm: Delivering operational excellence at the speed of retail with UPS CEO, Carol Tomé

3:00pm3:30pm

This keynote session is open to all attendees.

Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world. Hear from the UPS CEO on how the nearly 114-year-old company is moving our world forward by delivering what matters.

3:30pm4:00pm
Keynote Session

Southeastern Grocers President & CEO, Anthony Hucker explores a future fueled by trust

3:30pm4:00pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy. Four years later, SEG proudly points to consistently increasing, record-high trust scores among its associates as the catalyst for remarkable gains in business performance across the board. Most notably, the renewal of trust in the organization ideally positioned it to make all the right moves in guiding its customers and communities through the daunting challenges of 2020. Listen to Anthony unveil how a passion for building trust from within can create a bright future across the communities you serve. 

Wednesday, June 23

9:45am10:30am
Exhibitor Big Ideas

Brunch & Learn produced by Google: Hey Google, show me the future of retail - featuring Carrefour

9:45am10:30am
The Retail landscape is challenging, changing and full of possibilities. Join us for a transparent conversation about transformation roadmaps and how retailers should be planning for the future.
Mark Steel

Mark Steel

Director, Retail Industry Strategy & Solutions, EMEA
Google Cloud

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Overcoming payment authorization failures - The $600B dilemma

9:45am10:30am
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
10:30am11:00am
Keynote Session

Leading in the new normal with Kohl’s CEO, Michelle Gass

10:30am11:00am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base. In this fireside chat, hear how Michelle has led her team of more than 100,000 associates through one of the most pivotal years in Kohl’s history, and how they are emerging a stronger and better company. Michelle will discuss the keys to Kohl’s future success, including transforming its brand and product offerings, leveraging its differentiated omnichannel experience, and focusing on profitability drivers like supply chain optimization, inventory management, and controlled expenses.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Anatomy of growth-driven transformation with Bed Bath and Beyond’s President and CEO, Mark Tritton

11:00am11:30am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets. Mark has set an aggressive goal to accelerate the Company’s digital-first, omni-always transformation through the launches of at least 8 customer-inspired Owned Brands in fiscal 2021, the reimagination of the digital and in-store customer shopping experience, dynamic pricing and more. Don’t miss hearing how Mark is steering Bed Bath & Beyond to drive change in sales, profitability, and customer growth, and delivering on the brand’s promise to inspire customers to Unlock the Magic in Every Room.
11:30am11:45am
no-session-type

Networking break

11:30am11:45am

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

11:45am12:15pm
Featured Sessions

Decreasing the impact of fraud prevention on good customers

Digital transformation: Blurring the physical and digital worlds

LEGO, Tailored Brands and PepsiCo on the new connected economy

Phoning it in: Phishing scams bite retailers

Exhibitor Big Ideas

10 Insights into voice and connected commerce with AutoPets produced by Amazon Pay

11:45am12:15pm
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations. In this session, Amazon Pay and AutoPets will share insights into how to create a voice experience that is easy, convenient, while also being fun - taking the customer journey to a whole new level of engagement.

Ecommerce: How does qualitative product data pave the way to performance and sustainability? produced by Alkemics

11:45am12:15pm
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency. High-quality product data powers operational excellence, enabling retailers to meet new consumer expectations and comply with environmental policies.

Kiva and Cisco: Creating inclusive, equitable opportunities in retail and beyond produced by Cisco

12:15pm12:30pm
no-session-type

Networking break

12:15pm12:30pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

12:30pm1:00pm
Exhibitor Big Ideas

Lunch & Learn produced by Amazon Web Services: How CMOstores.com is revolutionizing the shopping experience

12:30pm1:00pm
CMOstores.com is building a world-class, customer-centric brand by providing market leading product choice and personalized customer experiences. In this session you’ll hear from Ben Hodson, Marketing Director at CMOstores.com on how they are becoming the go-to digital retailer of building materials by leveraging AI-powered insights. Tom Summerfield from Peak AI will be sharing how they are partnering with CMOstores.com and AWS to use cloud-based customer segmentation to deliver hyper-personalized customer recommendations and inform other areas of the business as consumer demand changed during COVID-19.
Steve Gurney

Steve Gurney

Head of Worldwide General Merchandise
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Matching shopstyle to paystyle

12:30pm1:00pm

With all the talk about financial sobriety brought about by the pandemic, it’s easy to forget that 2 in 5 consumers regularly shop for fun, amusement or stress relief. In this session, we’ll introduce you to the 5 shopstyles that Splitit uses to create unique experiences suited to consumers’ emotional and attitudinal approaches to shopping. From the treasure hunter to the taskmaster, matching your payment methods to their shopping styles can dramatically improve conversion rates.

1:00pm1:30pm
Featured Sessions

Technology leadership vision: CIO/CTO challenges and opportunities in an accelerated world

Equality Lounge

Why it’s time to do a workforce mental health check-up

1:00pm1:30pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health? In this panel, we explore ways we can drive change and acceptance in the workplace.

The Equality Lounge is sponsored by Bolt

sponsor logo
Roundtable Discussion Room

Citizens Pay roundtable discussion: Choosing the right BNPL solution to grow sales and customer loyalty

1:00pm1:30pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Buy now, pay later solutions have become table stakes for many retailers. The market is full of options and the differences are not always easy to spot. In this session we will talk about the important questions to consider and ask potential BNPL partners. The more retailers know about what banks and fintechs bring to the table, the better chance the solution they choose will deliver value to their business, and meet the evolving needs of their customers.

Genpact roundtable discussion: Co-hosted in partnership with Ahold Delhaize USA: Retail CFO as a data guardian

1:00pm1:30pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Genpact finds that 42% of finance leaders ranked generating actionable insights for the wider business as one of their top 3 priorities in the next two years. CFOs must embrace the new role of data custodian and lead a finance team that converts organizational data challenges into insights, to drive faster, better decision making.

Join Genpact and Retail Business Services, an Ahold Delhaize company, in an endeavour to pinpoint areas for investment focus and initiatives where data analysis can impact revenues, cash flow and compliance.

1:30pm1:45pm
no-session-type

Networking break

1:30pm1:45pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

1:45pm2:15pm
Featured Sessions

Circular economy/sustainability: Ushering in the era of responsible retailing

Innovation at retail: A fireside chat with Rose Jia of US Amazon Grocery Delivery, and Rachel Dalton of Kantar

Preventing the next big breach: Cyber priorities for every retailer

The quest to rein in ORC

Exhibitor Big Ideas

Skip the marketplace, convert more customers on your own site produced by Yext

1:45pm2:15pm

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Lee Zucker

Lee Zucker

Head of Industry for Manufacturing and E-Commerce
Yext

Thriving during disruptive times: How Vera Bradley became a store operations superstar produced by Zebra

1:45pm2:15pm
From the COVID-19 pandemic to changing customer expectations, retail has undergone a seismic shift over the recent years. Retailers are either adapting their store operations to lead in this new environment or struggling with outdated operational processes.
Kelly Brown, Vice President of Stores at Vera Bradley, will discuss how they met these new challenges head on:
Optimizing labor spend by streamlining labor scheduling processes
Improving visibility into task execution with real-time communication
Simplifying work for front-line employees
2:15pm2:30pm
no-session-type

Networking break

2:15pm2:30pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

2:30pm3:00pm
Featured Sessions

Nordstrom 'Building an organization that better reflects the communities we work in and serve'

On-demand delivery: How fast is fast enough?

3:00pm3:30pm
Keynote Session

The profitability paradox: How to boost bottom line results amid retail's many complexities with Sam’s Club President and CEO, Kathryn McLay

3:00pm3:30pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth. In addition, Sam's Club president and CEO Kathryn McLay will share her experiences in a fireside chat about the warehouse club's omni-retail strategies focusing on digital innovation, productivity-centered automation, brand ethos and a thoughtful club member experience. 
Rodney Sides

Rodney Sides

Global Leader of Deloitte Insights and Vice Chairman, US Retail and Distribution Leader
Deloitte LLP

Thursday, June 24

9:45am10:30am
Exhibitor Big Ideas

Brunch & Learn produced by Google: Modeling, analyzing and acting on retail data with Looker and Google Cloud

9:45am10:30am
Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce. Looker offers trusted, real-time retail insights, combining easy-to-use analytics and data from multiple sources to drive business-wide decisions.

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: How to optimize chargeback dispute management

9:45am10:30am
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Aya Cohen

Aya Cohen

Product Manager, Chargeback & Dispute Resolve Domain
Riskified
10:30am11:00am
Keynote Session

The state of retail: A conversation on a digitally led transformation with Jeff Gennette, Chairman & CEO of Macy's, Inc.

10:30am11:00am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
10:30am4:00pm
Marketplace

Marketplace Open

10:30am4:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Owning the home: A conversation with Williams-Sonoma, Inc. CEO Laura Alber

11:00am11:30am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc. CEO Laura Alber will share insights about the company's in-house design capabilities and benefits; the platform, supply chain infrastructure, tech stack, and talent the company has to push its growth in ecommerce even further; and its commitment to a values-based company culture with sustainability, DE&I, and supporting its employees as key initiatives. Hear how William-Sonoma has thrived throughout a challenging 2020 and is positioned to succeed in the years ahead.
11:30am11:45am
no-session-type

Networking break

11:30am11:45am

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

11:45am12:15pm
Featured Sessions

David Epstein: Is specializing the secret to success?

The evolution of eCommerce: How brands are evolving eCommerce models to adapt to consumers’ changing lifestyles

Unpacking Gen Z’s POV on shopping, brands and education

11:45am12:30pm
Featured Sessions

Workplace violence reaching uncharted levels

12:30pm1:00pm
Exhibitor Big Ideas

Lunch & Learn produced by Amazon Web Services: Co-op UK's innovative digital commerce strategy: Enabling 1000+ stores to provide 2-hour home delivery service

12:30pm1:00pm
Co-op, one of the UK’s largest food retailers is on a mission to deliver value and enhance the shopping experience for millions of their members. Learn about Co-op's strategy for driving powerful customer experiences and improving operational agility through implementation of a connected commerce platform. 
Scott Langdoc

Scott Langdoc

Global Lead – Grocery, Chain Drug & Convenience Retail
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Combating cart abandonment

12:30pm1:00pm
We’ve all heard the stats: 70% cart abandonment. $4.6T in lost ecommerce sales. And as consumers move to mobile, browsing keeps going up, conversion keeps going down. In this session, we’ll focus on the 5 key pain points that drive the largest abandonment rates - with specific steps you can take to combat them.
1:00pm1:30pm
Featured Sessions

Digital payment innovations driving consumer spending

Equality Lounge

Financial confidence: How to have empowered conversations around money

1:00pm1:30pm
As women, we will never reach equality and rise into top leadership positions if we don’t learn how to talk about money and power, and how to better understand our finances. Join us for a conversation as we discuss why financial empowerment and women’s empowerment go hand in hand and how to grow your financial confidence.

The Equality Lounge is sponsored by Bolt

sponsor logo
Jeanne Sun

Jeanne Sun

Managing Director and General Manager of Inclusive Investing
J.P. Morgan
Jennifer Barrett

Jennifer Barrett

Chief Education Officer at Acorns and Author of “Think Like a Breadwinner”
Acorns
1:30pm1:45pm
no-session-type

Networking break

1:30pm1:45pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

1:45pm2:15pm
Featured Sessions

How Wayfair and Sally Beauty use AR & 3D to drive inspiration, confidence and a cutting-edge customer experience

Omnichannel strategies for holistic commerce success

Raising the bar on diversity, equity and inclusion goals

2:15pm2:30pm
no-session-type

Networking break

2:15pm2:30pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

2:30pm3:00pm
Featured Sessions

Managing and quantifying cybersecurity risks

New sales channels, technology and the new role of the store reshape CRM and consumer engagement

3:00pm3:30pm
Keynote Session

The heart of business: Leadership principles for the next era of capitalism with former Best Buy CEO, Hubert Joly

3:00pm3:30pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator. He will share how in his tenure at Best Buy, the company significantly increased customer satisfaction while dramatically improving shareholder value. Hear one of the most admired business thinkers unveil the philosophy behind the retail giant’s resurgence, with memorable stories, lessons and practical advice from a leader who truly believes in human magic.  

Friday, June 25

9:45am10:30am
Exhibitor Big Ideas

Brunch & Learn produced by PayPal: Digital customer experience as a changemaker: Reimagining ecommerce and checkout

9:45am10:30am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 

Brunch & Learn produced by Riskified: Guaranteeing safe ecommerce growth with AI

9:45am10:30am
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Paz Aviv

Paz Aviv

Chargeback Guarantee Decision Product Manager
Riskified
10:30am11:00am
Keynote Session

Serving the ‘Out-Here’ lifestyle: How Tractor Supply is committed to being a more integral part of its customers’ lives Hal Lawton, President and CEO

10:30am11:00am
The global pandemic provided Tractor Supply, the $10.6 billion needs-based rural lifestyle retailer, with a once-in-a-lifetime opportunity to grow with its existing consumer base and attract new customers. Coming off record growth in 2020, you will hear Tractor Supply President and CEO Hal Lawton discuss how the company plans to be an even more integral part of its customers’ lives through its Life Out Here strategy. Join this informative fireside chat to find out how the strength of Tractor Supply’s culture, supported by its more than 42,000 passionate Team Members, offers a differentiated shopping experience. Hal will share more about the company’s relaunched loyalty program as well as how the accelerated shift in consumer behavior during the pandemic is shaping its omnichannel journey and capabilities. 
10:30am3:00pm
Marketplace

Marketplace Open

10:30am3:00pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
11:00am11:30am
Keynote Session

Geevy Thomas President of Nordstrom Rack: Building a new off-price business model for the modern customer

11:00am11:30am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store. In this session, Nordstrom Rack’s President Geevy Thomas will explore how Nordstrom's off-price brand Nordstrom Rack is serving a diverse range of customers in truly personalized ways; the process of creating an unmatched digital presence in the off-price space; and the strategies moving forward to increase revenue at Rack by $2 billion over the next five years.
11:45am12:15pm
Featured Sessions

Five supply chain trends to watch

The consumerization of healthcare: Transforming the patient experience

The role of stores in a digitally led ecosystem

12:30pm1:00pm
Exhibitor Big Ideas

Lunch & Learn produced by Amazon Web Services: How Mercado Libre is leveraging the cloud to transform commerce and payments

12:30pm1:00pm
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Ed Jimenez

Ed Jimenez

Head of Global Retail Marketing
Amazon Web Services

Lunch & Learn produced by Splitit: From browsing to buying: Global success

12:30pm1:00pm

It's been said that every ecommerce business is a global business, whether they like it or not. So how do you manage the complexities of serving a global audience? From shipping and tariffs to varying shopper and payment profiles, we'll share the best practices of some of the most successful global ecommerce companies.

Statistic: 81% of shoppers research their product online before purchasing.

1:00pm1:30pm
Featured Sessions

Delivering high-value insights: Wayfair and Levi Strauss & Co. use AI to drive future strategy

Equality Lounge

Hacking diversity: How to retain talent when change is the only constant

1:00pm1:30pm
Despite the best intentions, many organizations still fail at attracting, promoting and retaining diverse talent. This begs the question: Is there a better way? Hear how organizations can make the right investments in the right people, especially during these uncertain times.

The Equality Lounge is sponsored by Bolt

sponsor logo
Sherida McMullan

Sherida McMullan

Head of Inclusion and Diversity (Diversity Business Partners, ERG, Events, Recruiting & Partnerships)
Lyft
1:45pm2:15pm
Featured Sessions

Digitizing fashion: Enhancing supply chains and improving sustainability through technology

Direct-to-Consumer: Strategies for a new digital world and ever-evolving consumer

2:15pm3:15pm
Keynote Session

DVF pivots to digital and engages the global consumer with Alibaba

2:15pm3:15pm
Amidst the disruptions caused by COVID-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week. In this closing keynote session, hear from Alibaba Group President Michael Evans and Diane von Furstenberg, founder of DVF and one of the most iconic designers in American fashion, as they discuss how the pandemic has reshaped the retail and fashion business, the role of innovation and their outlooks on the China consumer market.