June 2311:45 am–12:15 pm
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations. In this session, Amazon Pay and AutoPets will share insights into how to create a voice experience that is easy, convenient, while also being fun - taking the customer journey to a whole new level of engagement.