June 211:00 pm–1:30 pm
Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.While retailers have aimed to improve customer experiences (CX) for decades, the approach to CX has been focused primarily on customer-facing touchpoints while overlooking the employee, partner, and technology ecosystem that enables them. Findings from Cognizant & Forrester’s new global research shows organizations that take an orchestrated approach to customer and employee experience transformation see significant return on investment across a variety of metrics. Join us to discuss the four considerations in road mapping your experience ecosystem.