The profitability paradox: How to boost bottom line results amid retail's many complexities with Sam’s Club President and CEO, Kathryn McLay

June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth. In addition, Sam's Club president and CEO Kathryn McLay will share her experiences in a fireside chat about the warehouse club's omni-retail strategies focusing on digital innovation, productivity-centered automation, brand ethos and a thoughtful club member experience. 
Rodney Sides

Rodney Sides

Global Leader of Deloitte Insights and Vice Chairman, US Retail and Distribution Leader
Deloitte LLP

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