Christina Jordano

Digital Fraud Manager

Under Armour

Christina Jordano is currently a Digital Fraud Manager with the UA Protect – DTC Team at Under Armour. She leads a team of three Fraud Analysts with direct responsibility for protecting the brand against CNP fraud, chargebacks and claims. Prior to her current role, Christina worked for Sony Electronics. With over 15 years of experience, Christina has held various roles in fraud prevention in both the banking and retail industry.

Speaking in:

Monday

June 21

11:45 am–12:15 pm

But I never got it! A refunding conundrum

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this… Read more