Colleen Taylor

Colleen Taylor
Colleen Taylor
President, Merchant Services – U.S.
American Express
As the President of U.S. Merchant Services at American Express, Colleen Taylor leads the organization that acquires and manages the relationships with the millions of merchants that accept American Express across the U.S.

With 30 years of experience in banking, merchant and B2B payments, Colleen is a seasoned, strategic leader who leverages her in-depth knowledge of the industry to capitalize on growth opportunities and deliver results. She is also a passionate people leader who believes in empowering and inspiring her teams.

Colleen joined American Express in 2020 from Wells Fargo where she served as EVP, Merchant Services, providing the strategic direction, financial management, and leadership of Wells Fargo's Merchant Services business. Prior to this, from 2017 to 2019, Colleen worked at Mastercard as EVP, New Payments where she was responsible for product development and driving growth across North America in key industries such as B2B, Government, and emerging payments. From 2009 to 2017, Colleen held leadership roles at Capital One, including serving as head of Treasury Management, Merchant Services and Enterprise Payments. During her early career, she also held various senior-level positions at Wachovia Bank and JPMorgan Chase.

Colleen is a graduate of Spelman College in Atlanta, Georgia and received her MBA from The Wharton School at the University of Pennsylvania. She is active in the community, chairing the Samaritan Village Daytop Foundation board, and serving on the boards of Year-Up New York, Teach for America NY and the National Retail Federation. She is also a member of The Executive Leadership Council. When she is not working, she is the favorite auntie to 14 nieces and nephews.

Speaking in:

Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping… Read more
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the… Read more
Monday
June 21
1:45 pm2:15 pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how… Read more