So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment. This panel examines KPIs that accurately measure… Read more
Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this… Read more