Mark Taylor

Mark Taylor
Mark Taylor
SVP, Global Lead Digital Experience (DX)
Cognizant
Mark Taylor is the SVP, Global Practice Lead for Cognizant’s Digital Experience Group. Cognizant Digital Experience is made up of more than 17,000 interactive specialists in 53 offices and studios across the globe providing full scope experience services. In addition to his direct work with key clients, Mark is responsible for the overall growth, vision and strategy of the practice.
Singularly focused on customer and consumer engagement, Mark has held senior positions in global technology-based, data-based and digital marketing organizations for the last 25 years. Prior to joining Cognizant in November 2019, Mark held senior positions at Capgemini, Rosetta (acquired by Publicis), WPP and Havas.

Mark studied Economics and Business Administration and graduated from the University of Sheffield in the UK. He is based in the New York area.

Speaking in:

Monday
June 21
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

While companies have aimed to improve customer experiences (CX) for decades, the approach to CX has been focused primarily on customer-facing touchpoints while overlooking the employee, partner, and technology ecosystem that… Read more