Vikas Chawla

Vikas Chawla
VP, Product, Design and Analytics
Total Wine and More
Vikas leads product management, design, and digital analytics for Total Wine and More. Helping lead the Digital Organization to a three year +200% growth trajectory. He drove Total Wine & More’s (TWM) move into convenience through launching delivery, curbside pickup, and more. He helped garner Market Watch’s award for best Digital property in the Beverage Alcohol industry.

Prior to TWM he was Head of Mobile for Capital One, leading COF’s pivot to mobile transformation across all lines of business and garnering JD Power’s leading Banking and Credit Card app. Vikas also served as the Head of Mobile and Digital Guest Service for Marriott leading the launch of mobile enabling the guest stay and driving 50% mobile app revenue growth. He also worked at BCG where he assisted clients in turnaround scenarios and Microsoft where he drove new partnerships with HP, SAP, Nokia in more for the Mobile and Skype teams.

Speaking in:

June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity.