New Business Models

Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showroom stores, dark stores, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Tuesday
June 22
10:30 am11:15 am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and better-for-you foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout.
Tuesday
June 22
1:45 pm2:15 pm
At a time when social media apps have slowed in growing user bases, TikTok has seen a meteoric rise giving thanks largely to its adoption from a Gen Z audience. As businesses explore opportunities to capitalize on and tap into the TikTok phenomenon, this session features global fashion brand Hollister and global lifestyle brand Kate Spade New York to explore their insights and experiences on the platform and provide tips for success and meeting the challenges in engaging and converting this highly coveted audience.
Tuesday
June 22
2:30 pm3:00 pm
As experts continue to debate the future of traditional retail, physical retail and the influence of experiences have undergone a reevaluation. The rise of ecommerce is undeniable and here to stay. But the power of in-person product discovery has its unique place in the retail ecosystem – and it's getting reimagined. In this session, executives discuss the future of physical retail and the convergence of in-person and digital experiences in today's new environment. 
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Thursday
June 24
11:45 am12:15 pm
Join MaryLeigh Bliss of YPulse and Ken Wincko of Barnes & Noble College as they compare notes on Gen Z.  In this candid conversation, these experts will share research on themes ranging from what Gen Z is buying (and what they are not) to how this demographic is interacting with social media. They will dive into Gen Z’s outlook on higher education, and how living through the pandemic may shape their future views. With Gen Z poised to take over the economy in the next decade, expect these thought leaders to provide merchandisers and marketers with some takeaways they can put into action.
Thursday
June 24
1:00 pm1:30 pm
The coronavirus pandemic accelerated payments industry digitization, already in growth mode, digital consumer payments are now in hyperdrive. Ongoing shifts toward e-commerce, digital payments, contactless, instant payments, and split payment models have all been significantly boosted in the past 12 months. In this session we examine the payment trends that are driving consumer spending, breaking down the data into category and demographic insight, as we discover how the payment process is looking to integrate itself seamlessly into the customer purchase experience.
Friday
June 25
11:00 am11:30 am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store.
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
1:45 pm2:15 pm
More and more brands are evolving their consumer ecosystem with sophisticated direct-to-consumer (D2C) strategies that are disrupting traditional retail channels. Companies are looking to D2C to diversify their distribution channels, better position their products, and more closely connect with consumer, and thereby providing an effective ecosystem feedback loop to optimize their business.
Friday
June 25
2:15 pm3:15 pm
Amidst the disruptions caused by COVID-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.