Featured Sessions

Monday
June 21
11:45 am12:15 pm
The pandemic forced global supply chains to adapt on the fly to severe disruptions and deep uncertainties. This served to highlight the importance of digital transformation, pushing businesses to accelerate plans already in the works and implement new innovations ahead of schedule.
Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showroom stores, dark stores, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
11:45 am12:15 pm

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this session you will learn how to diagnose the root cause of the increase in these claims (is it fraud or not?) and what steps to take.

Curated in partnership with Card Not Present

Monday
June 21
11:45 am12:15 pm
Widespread civil unrest swept through the U.S. in 2020, resulting in vandalized property, business disruption and untold violence. What strategies are retailers putting in place to ensure a well thought-out plan is in place to mitigate potentially volatile events? And, will that be enough when intelligence suggests an event is imminent or an unexpected event occurs? Join us for an absorbing presentation from a top McDonald's executive, along with a special introduction from Debbie Maples, a former LP executive who has been in the trenches. 
Monday
June 21
11:45 am12:15 pm
As summer kicks off with the promise of warm summer holidays spent in the company of friends and family, for many workers, this good news also means increased anxiety around returning to the physical workplace, and with it, the elevated emotional strain about the changes that await them. The American Psychological Association reports, nearly 50% of Americans say they are anxious about resuming in-person interactions once it is safe to do so, and those vaccinated against COVID-19 were just as likely to express unease at social interactions as those who haven't been vaccinated.
Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises, IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:45 pm2:15 pm
Conversations surrounding diversity, inclusion and social good in the fashion industry have been amplified in the last 12 months, yet the billion-dollar market for adaptive and inclusive apparel remains largely untapped. Big name retailers such as Zappos and Tommy Hilfiger are leading the market forward, while others like The Phluid Project are pushing the industry toward acceptance and values that affirm the queer and transgender community. Join the pioneers in this space as they discuss progress and plans to make inclusivity more prominent in the near future. 
Monday
June 21
1:45 pm2:15 pm

So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment. This panel examines KPIs that accurately measure your team’s success and how to evaluate antifraud technology—what kinds are available and what problems does each solve?

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm
With the past year’s rapid acceleration of ecommerce, retailers faced a $428B challenge—returns. In this session, American Eagle Outfitters will share how leveraging Optoro’s technology allowed them to streamline their returns processing, improve efficiency, increase speed to stock and enhance the customer experience—ultimately driving more sales.
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Monday
June 21
1:45 pm2:15 pm
This session, a fireside chat with Admiral Mike Rogers, former Director of the National Security Agency (NSA) led by Matt Dunlop, Chief Information Security Officer at Under Armour, will look at disruptive cyber threats and technology risks facing retailers and other private sector companies today, and discuss what retail leaders can do to improve their security and anticipate emerging risks.
Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
2:30 pm3:00 pm
Here's the scenario: You accept a new role, show up on day one and start digging into what needs to be done and what you have to work with. It turns out, there's plenty to be done but no budget to speak of. Join Loss prevention professionals as they share that initial sucker-punch sensation, but more importantly how they pivoted to successfully get the job done.
Monday
June 21
2:30 pm3:00 pm
Never have supply chains been upended to the degree they were in 2020. The pandemic exposed some weaknesses; the large-scale disruptions it has wrought produced various mitigation strategies, including adding local manufacturing capabilities, creating safety stocks and instituting more frequent stress test of the network. It also served to drive home how critical the supply chain is to retailers in serving customers and maintaining margins. A look at what we've learned and where we go from here. 
Monday
June 21
2:30 pm3:00 pm
If you care about measuring returns from your ads, you’ve been locked out of TV advertising for a long time. With the rise of streaming television, however, that’s all changed. Connected TV’s targeting and measurement unlocks performance marketing on television—and we’re going to share key tips and insights to help you make the most of this opportunity. We’ll cover the goals and benchmarks that are critical to what it means to succeed on Connected TV, and why you need to integrate it into your marketing strategy ASAP.
Tuesday
June 22
11:45 am12:15 pm
Many workers continue to work remotely and, even as a portion return to traditional work environments, the pressure to the guard critical data in the face of unpredictable situations remains paramount. Why is it so critical for companies keep sensitive data safe and secure? Whether it's a movie script or denim designs, organizations risk their competitive edge when sensitive data is leaked. Heightening the risk is the ability to discern whether the breach was caused by sophisticated hackers or a simple employee mistake.
Tuesday
June 22
11:45 am12:15 pm

Chargebacks are an inevitable part of selling goods and services online. But the number of chargebacks your company receives and how much money you are able to recover through the rebuttal process depends on your internal policies, processes, and even the systems being used. In this session, our panel of experts will share some methods & strategies to reduce the incoming volume of chargebacks, as well as to optimize the response process to increase recovered revenue. 

Curated in partnership with Card Not Present

Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
11:45 am12:15 pm
Online retailers have been chasing the ultimate goal of one-to-one marketing by developing individually-personalized messages for each customer--with amazing clickthrough rates...or so the dream goes! But AI is now pushing personalized marketing nirvana closer to reality. Find out how artificial intelligence is helping marketers optimize their data to improve message delivery along the customer journey towards true one-to-one engagement. 
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:45 pm2:15 pm
This session will discuss ways in which small and medium-sized retailers can protect themselves against cyber threats, utilizing industry best practices and taking advantage of open-source and publicly available resources. 
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity.
Tuesday
June 22
1:45 pm2:15 pm
At a time when social media apps have slowed in growing user bases, TikTok has seen a meteoric rise giving thanks largely to its adoption from a Gen Z audience. As businesses explore opportunities to capitalize on and tap into the TikTok phenomenon, this session features global fashion brand Hollister and global lifestyle brand Kate Spade New York to explore their insights and experiences on the platform and provide tips for success and meeting the challenges in engaging and converting this highly coveted audience.
Tuesday
June 22
1:45 pm2:15 pm
The words “self-checkout” instantly conjure up an image in one’s mind, but don’t get too comfortable with that picture. Retailers are exploring next generation improvements to the technology that became the choice du jour of shoppers who preferred to handle everything from their groceries to home improvement products without assistance during the pandemic. Listen in as two of the industry's leading retailers discuss how this technology has improved the customer experience and what future changes they're exploring and testing. 
Tuesday
June 22
2:30 pm3:00 pm

This discussion will feature a fireside chat among PwC partner Matt Gorham, former assistant director of the FBI's Cyber Division and a senior government official on the Biden Administration’s cybersecurity priorities. The discussion will address priorities for public-private sector cybersecurity collaboration and other issues relevant to the retail sector.

Tuesday
June 22
2:30 pm3:00 pm
As experts continue to debate the future of traditional retail, physical retail and the influence of experiences have undergone a reevaluation. The rise of ecommerce is undeniable and here to stay. But the power of in-person product discovery has its unique place in the retail ecosystem – and it's getting reimagined. In this session, executives discuss the future of physical retail and the convergence of in-person and digital experiences in today's new environment. 
Tuesday
June 22
2:30 pm3:00 pm
Interrogation methods have come a long way over the last several decades ranging from physical torture to understanding the importance of empathy.  This session will highlight this evolution and focus on the specific issue of showing understanding during an interview through a strategic approach.  The art of rationalization and rapport building is founded on the ability to develop an understanding and connection to the subject.  Attendees will be introduced to a new strategic development process of identifying the appropriate rationalization that projects empathy, preserves intent and provides
Wednesday
June 23
11:45 am12:15 pm

Sometimes a perfectly honest customer looks like a criminal to your fraud screening system. When you reject an order made by a legitimate customer, not only have you lost a sale, but you may have driven that customer away for good. Fighting bad guys does not mean increasing friction for your legitimate customers, though it often happens that way. Learn how to identify and measure false positives and technology that can help. 

Curated in partnership with Card Not Present

Wednesday
June 23
11:45 am12:15 pm
Digital transformation is ushering in the next era in supply chain management, blurring the lines between the digital and physical worlds.  Agility and speed are table-stakes.  The focus now is on flexible, responsive strategies that enable retailers to deliver a superior customer experience. The panelists will look at how COVID-19 was a catalyst for change and what lies ahead.
Wednesday
June 23
11:45 am12:15 pm
The unforeseen has accelerated a change in the economy, shifting from sharing to connected. An economy that places more value in meaningful experiences with a focus on authentic human connection, supported by revolutionary new technology that allows consumers greater access than ever before. We’ll focus on 4 key pillars retail brands need to address in order to better meet consumer expectations through innovation in action--Meaningful Customer Experiences, Expected Convenience, Responsible Social Engagement and Authentic Accountability. 
Wednesday
June 23
11:45 am12:15 pm
Criminals are creative, and when it comes to diverting payments, orchestrating what appears to be a legitimate transfer or generating false refunds, there are a plethora of ways scammers can infiltrate a business. It can be as simple as a phone call from someone spoofing an executive and authorizing every step. Our panel explores how to stop these scams before it's too late. 
Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:45 pm2:15 pm
Adopting circular economy strategies could go a long way toward helping companies transition to low-carbon economy. It requires embracing digital technologies - including big data analytics & cloud computing to facilitate and manage supplier relationships, and Internet of Things for enhancing logistics and shipping processes. 
Wednesday
June 23
1:45 pm2:15 pm
Online grocery is among Amazon’s fastest growing businesses as consumers seek even more convenience with their everyday shopping needs. Join Kantar’s Rachel Dalton, Director of Ecommerce & Omnichannel, and Amazon’s Rose Jia, Head of Growth Marketing, as the two chat about what innovation looks like at retail and how this is applied to marketing and merchandising. The discussion will focus on innovation at-large for retailers, specific innovations in the grocery category, and recommendations for retailers and brands as they look to achieve best-in-class execution.
Wednesday
June 23
1:45 pm2:15 pm
Today’s cyber challenges are unprecedented. Attacks are more prevalent, more complex, and take no prisoners. Leaders in retail are having to rethink how they operate in cyberspace to protect consumer data, prevent fraud, and secure their business. David Uberti, Cybersecurity Reporter for The Wall Street Journal, speaks with Jamil Farshchi, Chief Information Security Officer of Equifax, about the cyber threats facing retailers in 2021 and how to avoid the next big breach.
Wednesday
June 23
1:45 pm2:15 pm
Organized Retail Crime continues to rise. Crime rings are taking advantage of the pandemic, a softening in anti-shoplifting laws, and what many perceive as weaken law enforcement to swipe tons of merchandise from retail stores and warehouses. Join our panel of experts as they discuss why gangs consider ORC to be a low-risk, high- reward opportunity, and what they're doing to counter the trend.  
Wednesday
June 23
2:30 pm3:00 pm
After the culmination of an extensive listening campaign among employees, customers, partners and the community, Nordstrom announced new goals to support their diversity, inclusion and belonging (DIB) strategy at the end of 2020. The wide-ranging plan includes specific goals related to talent recruitment and company culture, as well as customer engagement, merchandising and charitable donations. 
  
Wednesday
June 23
2:30 pm3:00 pm
One of the challenges last mile providers face is getting product to customers’ doors more cost-effectively, without compromising delivery. Join Shipt CEO Kelly Caruso and CVS Health’s SVP of Supply Chain Jeff Pilof for a candid discussion led by Forrester Research VP and Principal Analyst Sucharita Kodali about the future of same day delivery in a post pandemic world, the tech solutions needed to support last mile and how to be cost-efficient while meeting the needs of customers in the face of an ever-competitive landscape.
Thursday
June 24
11:45 am12:15 pm

New York Times best-selling author and science writer David Epstein admits there are as many ways to succeed as there are people. Still he raises the question: Does it make more sense to specialize or can a generalist be more impactful? Join us as Epstein explores the development of human potential and shares some solutions to achieving high performance in today’s fast-changing business environment.  

Sponsored by

Thursday
June 24
11:45 am12:15 pm
Join MaryLeigh Bliss of YPulse and Ken Wincko of Barnes & Noble College as they compare notes on Gen Z.  In this candid conversation, these experts will share research on themes ranging from what Gen Z is buying (and what they are not) to how this demographic is interacting with social media. They will dive into Gen Z’s outlook on higher education, and how living through the pandemic may shape their future views. With Gen Z poised to take over the economy in the next decade, expect these thought leaders to provide merchandisers and marketers with some takeaways they can put into action.
Thursday
June 24
11:45 am12:30 pm
Workplace violence and threats have reached unprecedented levels and continue to rise as COVID-19 drags on. With throngs of people working from home, increased levels of stress, fatigue, and accompanying financial insecurity are endemic - and incidents of workplace violence have tripled. What do experts recommend for combatting rising threats? Situational awareness is solid first step. Paying close attention to repeated grievances is critical, too. We will explore tactics and best practices. 
Thursday
June 24
1:00 pm1:30 pm
The coronavirus pandemic accelerated payments industry digitization, already in growth mode, digital consumer payments are now in hyperdrive. Ongoing shifts toward e-commerce, digital payments, contactless, instant payments, and split payment models have all been significantly boosted in the past 12 months. In this session we examine the payment trends that are driving consumer spending, breaking down the data into category and demographic insight, as we discover how the payment process is looking to integrate itself seamlessly into the customer purchase experience.
Thursday
June 24
1:45 pm2:15 pm
It fits, it works, it’s the right color--that’s what matters to customers. They don’t want to return merchandise any more than retailers want to accept returned goods. Augmented reality is taking guesswork out of the purchasing process and these retailers are here to share their experiences. Each is at a different stage with AR, but both have insights that could make a case for moving into the world of AR. Customers want a strong level of certainty when making a purchase. Can you provide it? 
Thursday
June 24
1:45 pm2:15 pm
Ecommerce adoption has accelerated rapidly, making it more important than ever for retailers to integrate offline and online channels into a cohesive customer experience. Retailers need a comprehensive, up-to-date omnichannel strategy that considers how consumer needs and behaviors have changed, and recalibrates their understanding of their target audience.
Thursday
June 24
1:45 pm2:15 pm
Esteemed Case Western Reserve professor Cassi Pittman Claytor is known for research focusing on how racial minorities, particularly blacks, manage contemporary forms of racism. Here she will explore the organizational strategies and metrics that can be used to address the problem of retail racism and provide best practices that can be instituted to meet diversity and inclusion goals.
Thursday
June 24
2:30 pm3:00 pm

CISOs and other cybersecurity leaders face an ongoing challenge to measure and quantify potential cyber risks and then use this information to set priorities and inform the C-Suite and Board of Directors about those risks. This panel session will show how leading CISOs are exploring cyber risk quantification best practices and offer lessons in mitigating cyber risk.

Thursday
June 24
2:30 pm3:00 pm
The COVID-19 outbreak accelerated retail digital transformation and unleashed the power of social selling, live-shopping, crowd-selling, and subscriptions as well as transformed the role of the store and sales associates. Retail organizations have diversified channels, tools and ways to acquire, activate and engage customers. Stores and store associates endeavor to engage customers along their journeys. Learn how innovative retailers have been deploying new technologies, tools and approaches for customer relationship and engagement. 
Friday
June 25
11:45 am12:15 pm
What's happening with reverse logistics? Is BOPIS being kicked to the curb? Are dark stores a bright spot in retailers' future? Join us for a rapid fire look at five trends supply chain executives need to investigate.  
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
1:00 pm1:30 pm
The development and use of data analytics, machine learning and artificial intelligence continues to accelerate rapidly, with analytic capabilities supporting a variety of core functions and business needs. In this session, Wayfair Global Head of Customer and Supplier Technology, Fiona Tan, and Levi Strauss & Co. SVP and Chief Strategy and Artificial Intelligence Officer, Katia Walsh will discuss the important and expanding role AI plays in driving exponential value through their respective businesses.
Friday
June 25
1:45 pm2:15 pm
“Supply chain digitization” is a multilayered concept that can mean different things to different companies in the fashion industry, but the core goal is to bridge the information divide and help businesses operate in a more sustainable, agile way that drives revenue growth and consumer engagement. For fashion brands, whether they are just starting down the path to digitization or have already enabled visibility end to end, the business benefits of building more transparent and flexible supply chains are profound.
Friday
June 25
1:45 pm2:15 pm
More and more brands are evolving their consumer ecosystem with sophisticated direct-to-consumer (D2C) strategies that are disrupting traditional retail channels. Companies are looking to D2C to diversify their distribution channels, better position their products, and more closely connect with consumer, and thereby providing an effective ecosystem feedback loop to optimize their business.