Full Conference Pass

Monday
June 21
10:15 am3:30 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Monday
June 21
10:15 am10:30 am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
Monday
June 21
10:30 am11:00 am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration. Currently serving on the boards of Lyft, Ralph Lauren, Walgreens Boots Alliance, Sweetgreen and more, Valerie Jarrett brings a wealth of experience about the intersection of consumerism, retail, and socio-economic policy.
Monday
June 21
11:00 am11:30 am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Reimagining the in-store experience is critical as retailers prepare for a post-pandemic economy. But automated checkouts, AR/VR displays, and smart vending machines won’t be impactful if the network can’t reliably deliver these and other newly-deployed digital tactics.

Deliver experiences that delight your shoppers and keep them returning to stores with a modern network powered by Aruba Central, a cloud-native solution with built-in AIOps that can:

Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

Monday
June 21
11:45 am12:15 pm
The pandemic forced global supply chains to adapt on the fly to severe disruptions and deep uncertainties. This served to highlight the importance of digital transformation, pushing businesses to accelerate plans already in the works and implement new innovations ahead of schedule.
Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showroom stores, dark stores, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
11:45 am12:15 pm
AI-powered WFM can automate decision making and operations which can lead to happier customers and employees. AI-based demand forecasting can ensure proper staffing at every location which decreases wait times. And AI-based scheduling can automatically create fully-compliant schedules that match employee preferences with business needs resulting in lower costs, happier employees, and lower churn. Happier employees provide better service which leads to happier customers. AI automated decision making frees up managers to focus on training their teams and interacting with customers.  
Monday
June 21
11:45 am12:15 pm

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this session you will learn how to diagnose the root cause of the increase in these claims (is it fraud or not?) and what steps to take.

Curated in partnership with Card Not Present

Monday
June 21
11:45 am12:15 pm
Widespread civil unrest swept through the U.S. in 2020, resulting in vandalized property, business disruption and untold violence. What strategies are retailers putting in place to ensure a well thought-out plan is in place to mitigate potentially volatile events? And, will that be enough when intelligence suggests an event is imminent or an unexpected event occurs? Join us for an absorbing presentation from a top McDonald's executive, along with a special introduction from Debbie Maples, a former LP executive who has been in the trenches. 
Monday
June 21
11:45 am12:15 pm
Technology transformation within retail and restaurant has been evolving for many years, but this last year accelerate change and demonstrated the importance of innovation and agility in operations and customer experience. No two retailers have the exact same number of locations, length of leases, or customer interactions and experiences – which is why flexible WAN connectivity is so essential.
 
This webinar explores real-world scenarios and how retailers exceeded their customers’ expectations – enabled by an elastic and fleet networks.
Monday
June 21
11:45 am12:15 pm

Asian Paints is the third largest paint company in Asia, serving consumers in more than 60 countries. Beyond paints, Asian Paints has been on an ambitious growth strategy to become a premier home decor brand. Deepak Bhosale, GM of Asian Paints, will share his vision, success and learnings from this journey, including their approach to:

  • Engineering seamless, contextual and personalized experiences (physical and digital)
  • Digital disruption and creating the competitive differentiator
  • CDP powering the digital strategy
Monday
June 21
11:45 am12:15 pm
Will holiday shoppers care more about same-day delivery or if their purchase was sustainably sourced? Will they make up for having small gatherings in 2020 with a "go BIG" holiday spirit? Our retail experts have been hard at work analyzing consumer data, talking to retailers, researching industry predictions, and using their own expertise to come up with recommendations for how retailers can exceed consumers' "wish lists" this season.
Monday
June 21
11:45 am12:15 pm
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.
Monday
June 21
11:45 am12:15 pm
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Monday
June 21
11:45 am12:15 pm
As summer kicks off with the promise of warm summer holidays spent in the company of friends and family, for many workers, this good news also means increased anxiety around returning to the physical workplace, and with it, the elevated emotional strain about the changes that await them. The American Psychological Association reports, nearly 50% of Americans say they are anxious about resuming in-person interactions once it is safe to do so, and those vaccinated against COVID-19 were just as likely to express unease at social interactions as those who haven't been vaccinated.
Monday
June 21
11:45 am12:15 pm
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will showcase a new innovation in mobile computer vision technology – a concept that leverages advanced smartphone functionality.

We’ll present our vision of how retail operations will evolve – increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what advanced smartphones enable? Join us on June 21st and we’ll show how to boost workforce productivity.

Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

See how the Treasure Data Customer Data Platform (CDP) can help you deliver a personalized omnichannel experience driven by real-time customer data. We will walk you through a simulated customer journey with orchestrated engagements across ecommerce site, mobile app, contact center and in-store. Key features include:

Monday
June 21
12:30 pm1:00 pm
1-800 Contacts has been providing consumers with the easiest way to buy contacts since 1995. In this session you'll hear how the 1-800 Contacts team is partnering with Databricks and AWS to eliminate data silos and enable real-time analytics. Join us for a conversation on the lessons learned associated with building a business analytics platform that transforms business operations.
Monday
June 21
12:30 pm1:00 pm
We live in an endless swipe society, where shoppers can literally browse products forever. It’s not surprising then that shoppers spend an average of 79 days gathering information before making a major purchase. So, how do you convince them to buy now? We’ll share learnings from our merchants on how they’re combatting this paralysis of choice and giving shoppers reasons to follow through on all that window shopping.
Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises, IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:00 pm1:30 pm

To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.

Monday
June 21
1:30 pm1:45 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Monday
June 21
1:45 pm2:15 pm
Conversations surrounding diversity, inclusion and social good in the fashion industry have been amplified in the last 12 months, yet the billion-dollar market for adaptive and inclusive apparel remains largely untapped. Big name retailers such as Zappos and Tommy Hilfiger are leading the market forward, while others like The Phluid Project are pushing the industry toward acceptance and values that affirm the queer and transgender community. Join the pioneers in this space as they discuss progress and plans to make inclusivity more prominent in the near future. 
Monday
June 21
1:45 pm2:15 pm

So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment. This panel examines KPIs that accurately measure your team’s success and how to evaluate antifraud technology—what kinds are available and what problems does each solve?

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.
Monday
June 21
1:45 pm2:15 pm
With the past year’s rapid acceleration of ecommerce, retailers faced a $428B challenge—returns. In this session, American Eagle Outfitters will share how leveraging Optoro’s technology allowed them to streamline their returns processing, improve efficiency, increase speed to stock and enhance the customer experience—ultimately driving more sales.
Monday
June 21
1:45 pm2:15 pm
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.
Monday
June 21
1:45 pm2:15 pm
How can a powerful combination of technology and crowdfunding drive borderless banking, provide startup opportunities for underserved communities, and equitable financial access for all? Join the CEO of Kiva, Chris Tsakalakis, and Rachel Barger, Senior VP, Global Enterprise Sales, Cisco, for a different retail conversation. Together, Chris and Rachel will share inspiring, retail social impact stories, discuss how Kiva is mobilizing a world vision where all people have the power to improve their lives, and how a partnership with Cisco is driving this inclusive future.
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Monday
June 21
1:45 pm2:15 pm
In an increasingly digital world, retailers need to ensure their supply chains can handle sudden and often unpredictable changes in consumer demand. Kornit Workflow Platform General Manager, Andrew Talbot, explains how digital transformation completely revolutionizes traditional supply chains, offering methods of fulfilling orders in a risk-free way, expansion into new product categories and a brighter future for retail.
Monday
June 21
1:45 pm2:15 pm
This session, a fireside chat with Admiral Mike Rogers, former Director of the National Security Agency (NSA) led by Matt Dunlop, Chief Information Security Officer at Under Armour, will look at disruptive cyber threats and technology risks facing retailers and other private sector companies today, and discuss what retail leaders can do to improve their security and anticipate emerging risks.
Monday
June 21
2:15 pm2:30 pm
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.
Monday
June 21
2:15 pm2:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
2:30 pm3:00 pm
Here's the scenario: You accept a new role, show up on day one and start digging into what needs to be done and what you have to work with. It turns out, there's plenty to be done but no budget to speak of. Join Loss prevention professionals as they share that initial sucker-punch sensation, but more importantly how they pivoted to successfully get the job done.
Monday
June 21
2:30 pm3:00 pm
Andrew Benzinger, Head of Retail Solutions at AutoStore, will illustrate the application and direct customer value behind Micro-Fulfillment Centers (MFCs). With over 600 installations worldwide, see why some of the world’s best-known retailers are leveraging this powerful solution from AutoStore. After this session, you will gain insight into how MFCs can supercharge your e-commerce strategy while improving your customer experience in-store and online. Learn how MFCs can support Pickup and Delivery services and prepare your brand for continued growth. 
Monday
June 21
2:30 pm3:00 pm

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

Monday
June 21
2:30 pm3:00 pm
It’s undeniable that the COVID-19 pandemic has changed retailing. Many state that ecommerce accelerated 10 years in 10 months, but what of the aftermath? What have we learned from this shift - is it permanent or temporary? How do the different channels of retailing fit in a post pandemic world? The early observations might surprise you, as might the solution ideas to keep consumers engaged.
Monday
June 21
2:30 pm3:00 pm
Never have supply chains been upended to the degree they were in 2020. The pandemic exposed some weaknesses; the large-scale disruptions it has wrought produced various mitigation strategies, including adding local manufacturing capabilities, creating safety stocks and instituting more frequent stress test of the network. It also served to drive home how critical the supply chain is to retailers in serving customers and maintaining margins. A look at what we've learned and where we go from here. 
Monday
June 21
2:30 pm3:00 pm
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.
Monday
June 21
2:30 pm3:00 pm
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 
Monday
June 21
2:30 pm3:00 pm
If you care about measuring returns from your ads, you’ve been locked out of TV advertising for a long time. With the rise of streaming television, however, that’s all changed. Connected TV’s targeting and measurement unlocks performance marketing on television—and we’re going to share key tips and insights to help you make the most of this opportunity. We’ll cover the goals and benchmarks that are critical to what it means to succeed on Connected TV, and why you need to integrate it into your marketing strategy ASAP.
Tuesday
June 22
9:45 am10:30 am
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Tuesday
June 22
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Tuesday
June 22
9:45 am10:30 am
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
Tuesday
June 22
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Tuesday
June 22
10:30 am11:15 am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and better-for-you foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout.
Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out, without the risk of fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

Tuesday
June 22
11:45 am12:15 pm
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.
Tuesday
June 22
11:45 am12:15 pm
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience.
Tuesday
June 22
11:45 am12:15 pm
How is the leading brand of children’s clothing building better customer insights and business agility with through the cloud? Join us for a fireside discussion with members from Carter’s leadership team who will discuss Carter’s data and IT strategy. The session will provide a look into how Carter’s is building an integrated data platform and their approach to application modernization and moving to the cloud. You’ll come away with best practices and lessons learned on leveraging technology to improve retail operations.
Tuesday
June 22
11:45 am12:15 pm
Many workers continue to work remotely and, even as a portion return to traditional work environments, the pressure to the guard critical data in the face of unpredictable situations remains paramount. Why is it so critical for companies keep sensitive data safe and secure? Whether it's a movie script or denim designs, organizations risk their competitive edge when sensitive data is leaked. Heightening the risk is the ability to discern whether the breach was caused by sophisticated hackers or a simple employee mistake.
Tuesday
June 22
11:45 am12:15 pm

Chargebacks are an inevitable part of selling goods and services online. But the number of chargebacks your company receives and how much money you are able to recover through the rebuttal process depends on your internal policies, processes, and even the systems being used. In this session, our panel of experts will share some methods & strategies to reduce the incoming volume of chargebacks, as well as to optimize the response process to increase recovered revenue. 

Curated in partnership with Card Not Present

Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
11:45 am12:15 pm
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Tuesday
June 22
11:45 am12:15 pm
Online retailers have been chasing the ultimate goal of one-to-one marketing by developing individually-personalized messages for each customer--with amazing clickthrough rates...or so the dream goes! But AI is now pushing personalized marketing nirvana closer to reality. Find out how artificial intelligence is helping marketers optimize their data to improve message delivery along the customer journey towards true one-to-one engagement. 
Tuesday
June 22
12:15 pm12:30 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Tuesday
June 22
12:30 pm1:00 pm
Hudson, one of the largest and most recognizable travel retailers in North America, serves travelers in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. In this session, you’ll hear how Hudson is leveraging Amazon’s Just Walk Out technology to deliver the next-generation of shopping convenience. Join us for an inside look at how the Hudson team is scaling “grab and go”, contactless experiences that exceed customer expectations.
Tuesday
June 22
12:30 pm1:00 pm
Nearly 2/3 of working Americans have now experienced two massive recessions in their lifetime, and understandably, this has changed their risk calculation around large purchases. This comes at a time when big ticket items have never been more important to the health of retailers, with margins that offset the “race to the bottom” of commoditized goods. So, how do you “de-risk” these purchases for consumers and give them the confidence to make those larger purchases?
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:45 pm2:15 pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry.
Tuesday
June 22
1:45 pm2:15 pm
This session will discuss ways in which small and medium-sized retailers can protect themselves against cyber threats, utilizing industry best practices and taking advantage of open-source and publicly available resources. 
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity.
Tuesday
June 22
1:45 pm2:15 pm

During the Big Idea Session, 2 large grocery retailers , one from Europe, one from the US will describe their Innovation strategy with an emphasis on Computer Vision. 

Especially, we will demonstrate how the store organization can be re-imagined using computer vision and deep learning, delivering immediate value and as well as long term capabilities. 

Tuesday
June 22
1:45 pm2:15 pm
At a time when social media apps have slowed in growing user bases, TikTok has seen a meteoric rise giving thanks largely to its adoption from a Gen Z audience. As businesses explore opportunities to capitalize on and tap into the TikTok phenomenon, this session features global fashion brand Hollister and global lifestyle brand Kate Spade New York to explore their insights and experiences on the platform and provide tips for success and meeting the challenges in engaging and converting this highly coveted audience.
Tuesday
June 22
1:45 pm2:15 pm
The words “self-checkout” instantly conjure up an image in one’s mind, but don’t get too comfortable with that picture. Retailers are exploring next generation improvements to the technology that became the choice du jour of shoppers who preferred to handle everything from their groceries to home improvement products without assistance during the pandemic. Listen in as two of the industry's leading retailers discuss how this technology has improved the customer experience and what future changes they're exploring and testing. 
Tuesday
June 22
2:15 pm2:30 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Tuesday
June 22
2:30 pm3:00 pm

This discussion will feature a fireside chat among PwC partner Matt Gorham, former assistant director of the FBI's Cyber Division and a senior government official on the Biden Administration’s cybersecurity priorities. The discussion will address priorities for public-private sector cybersecurity collaboration and other issues relevant to the retail sector.

Tuesday
June 22
2:30 pm3:00 pm
As experts continue to debate the future of traditional retail, physical retail and the influence of experiences have undergone a reevaluation. The rise of ecommerce is undeniable and here to stay. But the power of in-person product discovery has its unique place in the retail ecosystem – and it's getting reimagined. In this session, executives discuss the future of physical retail and the convergence of in-person and digital experiences in today's new environment. 
Tuesday
June 22
2:30 pm3:00 pm
Interrogation methods have come a long way over the last several decades ranging from physical torture to understanding the importance of empathy.  This session will highlight this evolution and focus on the specific issue of showing understanding during an interview through a strategic approach.  The art of rationalization and rapport building is founded on the ability to develop an understanding and connection to the subject.  Attendees will be introduced to a new strategic development process of identifying the appropriate rationalization that projects empathy, preserves intent and provides
Tuesday
June 22
3:30 pm4:00 pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy.
Wednesday
June 23
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Wednesday
June 23
9:45 am10:30 am
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Wednesday
June 23
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Wednesday
June 23
11:00 am11:30 am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets.
Wednesday
June 23
11:30 am11:45 am

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Wednesday
June 23
11:45 am12:15 pm
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations.
Wednesday
June 23
11:45 am12:15 pm

Sometimes a perfectly honest customer looks like a criminal to your fraud screening system. When you reject an order made by a legitimate customer, not only have you lost a sale, but you may have driven that customer away for good. Fighting bad guys does not mean increasing friction for your legitimate customers, though it often happens that way. Learn how to identify and measure false positives and technology that can help. 

Curated in partnership with Card Not Present

Wednesday
June 23
11:45 am12:15 pm
Digital transformation is ushering in the next era in supply chain management, blurring the lines between the digital and physical worlds.  Agility and speed are table-stakes.  The focus now is on flexible, responsive strategies that enable retailers to deliver a superior customer experience. The panelists will look at how COVID-19 was a catalyst for change and what lies ahead.
Wednesday
June 23
11:45 am12:15 pm
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency.
Wednesday
June 23
11:45 am12:15 pm
The unforeseen has accelerated a change in the economy, shifting from sharing to connected. An economy that places more value in meaningful experiences with a focus on authentic human connection, supported by revolutionary new technology that allows consumers greater access than ever before. We’ll focus on 4 key pillars retail brands need to address in order to better meet consumer expectations through innovation in action--Meaningful Customer Experiences, Expected Convenience, Responsible Social Engagement and Authentic Accountability. 
Wednesday
June 23
11:45 am12:15 pm
Criminals are creative, and when it comes to diverting payments, orchestrating what appears to be a legitimate transfer or generating false refunds, there are a plethora of ways scammers can infiltrate a business. It can be as simple as a phone call from someone spoofing an executive and authorizing every step. Our panel explores how to stop these scams before it's too late. 
Wednesday
June 23
12:15 pm12:30 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Wednesday
June 23
12:30 pm1:00 pm

With all the talk about financial sobriety brought about by the pandemic, it’s easy to forget that 2 in 5 consumers regularly shop for fun, amusement or stress relief. In this session, we’ll introduce you to the 5 shopstyles that Splitit uses to create unique experiences suited to consumers’ emotional and attitudinal approaches to shopping. From the treasure hunter to the taskmaster, matching your payment methods to their shopping styles can dramatically improve conversion rates.

Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:00 pm1:30 pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health?
Wednesday
June 23
1:30 pm1:45 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Wednesday
June 23
1:45 pm2:15 pm
Adopting circular economy strategies could go a long way toward helping companies transition to low-carbon economy. It requires embracing digital technologies - including big data analytics & cloud computing to facilitate and manage supplier relationships, and Internet of Things for enhancing logistics and shipping processes. 
Wednesday
June 23
1:45 pm2:15 pm
Online grocery is among Amazon’s fastest growing businesses as consumers seek even more convenience with their everyday shopping needs. Join Kantar’s Rachel Dalton, Director of Ecommerce & Omnichannel, and Amazon’s Rose Jia, Head of Growth Marketing, as the two chat about what innovation looks like at retail and how this is applied to marketing and merchandising. The discussion will focus on innovation at-large for retailers, specific innovations in the grocery category, and recommendations for retailers and brands as they look to achieve best-in-class execution.
Wednesday
June 23
1:45 pm2:15 pm
Today’s cyber challenges are unprecedented. Attacks are more prevalent, more complex, and take no prisoners. Leaders in retail are having to rethink how they operate in cyberspace to protect consumer data, prevent fraud, and secure their business. David Uberti, Cybersecurity Reporter for The Wall Street Journal, speaks with Jamil Farshchi, Chief Information Security Officer of Equifax, about the cyber threats facing retailers in 2021 and how to avoid the next big breach.
Wednesday
June 23
1:45 pm2:15 pm

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Wednesday
June 23
1:45 pm2:15 pm
Organized Retail Crime continues to rise. Crime rings are taking advantage of the pandemic, a softening in anti-shoplifting laws, and what many perceive as weaken law enforcement to swipe tons of merchandise from retail stores and warehouses. Join our panel of experts as they discuss why gangs consider ORC to be a low-risk, high- reward opportunity, and what they're doing to counter the trend.  
Wednesday
June 23
2:15 pm2:30 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Wednesday
June 23
2:30 pm3:00 pm
After the culmination of an extensive listening campaign among employees, customers, partners and the community, Nordstrom announced new goals to support their diversity, inclusion and belonging (DIB) strategy at the end of 2020. The wide-ranging plan includes specific goals related to talent recruitment and company culture, as well as customer engagement, merchandising and charitable donations. 
  
Wednesday
June 23
2:30 pm3:00 pm
One of the challenges last mile providers face is getting product to customers’ doors more cost-effectively, without compromising delivery. Join Shipt CEO Kelly Caruso and CVS Health’s SVP of Supply Chain Jeff Pilof for a candid discussion led by Forrester Research VP and Principal Analyst Sucharita Kodali about the future of same day delivery in a post pandemic world, the tech solutions needed to support last mile and how to be cost-efficient while meeting the needs of customers in the face of an ever-competitive landscape.
Wednesday
June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth.
Thursday
June 24
9:45 am10:30 am
Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce. Looker offers trusted, real-time retail insights, combining easy-to-use analytics and data from multiple sources to drive business-wide decisions.
Thursday
June 24
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Thursday
June 24
9:45 am10:30 am
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Thursday
June 24
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc.
Thursday
June 24
11:30 am11:45 am

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Thursday
June 24
11:45 am12:15 pm

New York Times best-selling author and science writer David Epstein admits there are as many ways to succeed as there are people. Still he raises the question: Does it make more sense to specialize or can a generalist be more impactful? Join us as Epstein explores the development of human potential and shares some solutions to achieving high performance in today’s fast-changing business environment.  

Sponsored by

Thursday
June 24
11:45 am12:15 pm
Join MaryLeigh Bliss of YPulse and Ken Wincko of Barnes & Noble College as they compare notes on Gen Z.  In this candid conversation, these experts will share research on themes ranging from what Gen Z is buying (and what they are not) to how this demographic is interacting with social media. They will dive into Gen Z’s outlook on higher education, and how living through the pandemic may shape their future views. With Gen Z poised to take over the economy in the next decade, expect these thought leaders to provide merchandisers and marketers with some takeaways they can put into action.
Thursday
June 24
11:45 am12:30 pm
Workplace violence and threats have reached unprecedented levels and continue to rise as COVID-19 drags on. With throngs of people working from home, increased levels of stress, fatigue, and accompanying financial insecurity are endemic - and incidents of workplace violence have tripled. What do experts recommend for combatting rising threats? Situational awareness is solid first step. Paying close attention to repeated grievances is critical, too. We will explore tactics and best practices. 
Thursday
June 24
12:30 pm1:00 pm
Co-op, one of the UK’s largest food retailers is on a mission to deliver value and enhance the shopping experience for millions of their members. Learn about Co-op's strategy for driving powerful customer experiences and improving operational agility through implementation of a connected commerce platform. 
Thursday
June 24
12:30 pm1:00 pm
We’ve all heard the stats: 70% cart abandonment. $4.6T in lost ecommerce sales. And as consumers move to mobile, browsing keeps going up, conversion keeps going down. In this session, we’ll focus on the 5 key pain points that drive the largest abandonment rates - with specific steps you can take to combat them.
Thursday
June 24
1:00 pm1:30 pm
The coronavirus pandemic accelerated payments industry digitization, already in growth mode, digital consumer payments are now in hyperdrive. Ongoing shifts toward e-commerce, digital payments, contactless, instant payments, and split payment models have all been significantly boosted in the past 12 months. In this session we examine the payment trends that are driving consumer spending, breaking down the data into category and demographic insight, as we discover how the payment process is looking to integrate itself seamlessly into the customer purchase experience.
Thursday
June 24
1:30 pm1:45 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Thursday
June 24
1:45 pm2:15 pm
It fits, it works, it’s the right color--that’s what matters to customers. They don’t want to return merchandise any more than retailers want to accept returned goods. Augmented reality is taking guesswork out of the purchasing process and these retailers are here to share their experiences. Each is at a different stage with AR, but both have insights that could make a case for moving into the world of AR. Customers want a strong level of certainty when making a purchase. Can you provide it? 
Thursday
June 24
1:45 pm2:15 pm
Ecommerce adoption has accelerated rapidly, making it more important than ever for retailers to integrate offline and online channels into a cohesive customer experience. Retailers need a comprehensive, up-to-date omnichannel strategy that considers how consumer needs and behaviors have changed, and recalibrates their understanding of their target audience.
Thursday
June 24
1:45 pm2:15 pm
Esteemed Case Western Reserve professor Cassi Pittman Claytor is known for research focusing on how racial minorities, particularly blacks, manage contemporary forms of racism. Here she will explore the organizational strategies and metrics that can be used to address the problem of retail racism and provide best practices that can be instituted to meet diversity and inclusion goals.
Thursday
June 24
2:15 pm2:30 pm

Making connections in a virtual space.

From loss prevention, retail technology, supply chain, cybersecurity, marketing, customer experience, ecommerce, store operations to corporate strategy, you'll be able to engage with fellow professionals who are paving the future of retail.

Connect with attendees and sponsors through the Schedule a Meeting platform. Meetings can take place 24/7 throughout the event, June 21-25, allowing you to meet in your desired time zone.

Thursday
June 24
2:30 pm3:00 pm

CISOs and other cybersecurity leaders face an ongoing challenge to measure and quantify potential cyber risks and then use this information to set priorities and inform the C-Suite and Board of Directors about those risks. This panel session will show how leading CISOs are exploring cyber risk quantification best practices and offer lessons in mitigating cyber risk.

Thursday
June 24
2:30 pm3:00 pm
The COVID-19 outbreak accelerated retail digital transformation and unleashed the power of social selling, live-shopping, crowd-selling, and subscriptions as well as transformed the role of the store and sales associates. Retail organizations have diversified channels, tools and ways to acquire, activate and engage customers. Stores and store associates endeavor to engage customers along their journeys. Learn how innovative retailers have been deploying new technologies, tools and approaches for customer relationship and engagement. 
Thursday
June 24
3:00 pm3:30 pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator.
Friday
June 25
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Friday
June 25
9:45 am10:30 am
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud. 
Friday
June 25
10:30 am3:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Friday
June 25
10:30 am11:00 am
The global pandemic provided Tractor Supply, the $10.6 billion needs-based rural lifestyle retailer, with a once-in-a-lifetime opportunity to grow with its existing consumer base and attract new customers. Coming off record growth in 2020, you will hear Tractor Supply President and CEO Hal Lawton discuss how the company plans to be an even more integral part of its customers’ lives through its Life Out Here strategy.
Friday
June 25
11:00 am11:30 am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store.
Friday
June 25
11:45 am12:15 pm
What's happening with reverse logistics? Is BOPIS being kicked to the curb? Are dark stores a bright spot in retailers' future? Join us for a rapid fire look at five trends supply chain executives need to investigate.  
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
12:30 pm1:00 pm
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Friday
June 25
12:30 pm1:00 pm

It's been said that every ecommerce business is a global business, whether they like it or not. So how do you manage the complexities of serving a global audience? From shipping and tariffs to varying shopper and payment profiles, we'll share the best practices of some of the most successful global ecommerce companies.

Statistic: 81% of shoppers research their product online before purchasing.

Friday
June 25
1:00 pm1:30 pm
The development and use of data analytics, machine learning and artificial intelligence continues to accelerate rapidly, with analytic capabilities supporting a variety of core functions and business needs. In this session, Wayfair Global Head of Customer and Supplier Technology, Fiona Tan, and Levi Strauss & Co. SVP and Chief Strategy and Artificial Intelligence Officer, Katia Walsh will discuss the important and expanding role AI plays in driving exponential value through their respective businesses.
Friday
June 25
1:45 pm2:15 pm
“Supply chain digitization” is a multilayered concept that can mean different things to different companies in the fashion industry, but the core goal is to bridge the information divide and help businesses operate in a more sustainable, agile way that drives revenue growth and consumer engagement. For fashion brands, whether they are just starting down the path to digitization or have already enabled visibility end to end, the business benefits of building more transparent and flexible supply chains are profound.
Friday
June 25
1:45 pm2:15 pm
More and more brands are evolving their consumer ecosystem with sophisticated direct-to-consumer (D2C) strategies that are disrupting traditional retail channels. Companies are looking to D2C to diversify their distribution channels, better position their products, and more closely connect with consumer, and thereby providing an effective ecosystem feedback loop to optimize their business.
Friday
June 25
2:15 pm3:15 pm
Amidst the disruptions caused by COVID-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.