Full Conference Pass

Monday
June 21
10:15 am3:30 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Monday
June 21
10:15 am10:30 am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
Monday
June 21
10:30 am11:00 am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration, and how these themes extend to the global stage. In addition, she will provide insights on the complex trade challenges with China amid renewed American globalism and a world leadership role.
Monday
June 21
11:00 am11:30 am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

Monday
June 21
11:45 am12:15 pm
The pandemic forced global supply chains to adapt on the fly to severe disruptions and deep uncertainties. This served to highlight the importance of digital transformation, pushing businesses to accelerate plans already in the works and implement new innovations ahead of schedule.
Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showrooms, pick-up-only stores, brand billboards, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
11:45 am12:15 pm

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this session you will learn how to diagnose the root cause of the increase in these claims (is it fraud or not?) and what steps to take.

Curated in partnership with Card Not Present

Monday
June 21
11:45 am12:15 pm
Widespread civil unrest swept through the U.S. in 2020, resulting in vandalized property, business disruption and untold violence. What strategies are retailers putting in place to ensure a well thought-out plan is in place to mitigate potentially volatile events? Quelling these incidents often depends on training, preparation, and communication. Still, will that be enough when intelligence suggests an event is imminent or an unexpected event occurs. 
Monday
June 21
11:45 am12:15 pm
As summer kicks off with the promise of warm summer holidays spent in the company of friends and family, for many workers, this good news also means increased anxiety around returning  to the physical workplace, and with it, the elevated emotional strain about the changes that await them. The American Psychological Association reports, nearly 50% of Americans say they are anxious about resuming in-person interactions once it is safe to do so, and those vaccinated against Covid-19 were just as likely to express unease at social interactions as those who haven't been vaccinated.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.
Monday
June 21
12:15 pm12:30 pm
Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will exclusively unveil a new solution that will transform workflows both front and back of store - with the same device.

We’ll demonstrate a new smartphone-based scan mode that can perform high-volume scanning tasks at speed - increasing store associate productivity and enabling them to spend more time engaging customers.

Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises,  IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:00 pm1:30 pm
To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.
Monday
June 21
1:30 pm1:45 pm
Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.
Monday
June 21
1:30 pm1:45 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Monday
June 21
1:45 pm2:15 pm
Conversations surrounding diversity, inclusion and social good in the fashion industry have been amplified in the last 12 months, yet the billion-dollar market for adaptive and inclusive apparel remains largely untapped. Big name retailers such as Zappos and Tommy Hilfiger are leading the market forward, while others like The Phluid Project are pushing the industry toward acceptance and values that affirm the queer and transgender community. Join the pioneers in this space as they discuss progress and plans to make inclusivity more prominent in the near future. 
Monday
June 21
1:45 pm2:15 pm

So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment.  This panel examines KPIs that accurately measure your team’s success and how to evaluate antifraud technology—what kinds are available and what problems does each solve?

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm
With the past year’s rapid acceleration of ecommerce, retailers faced a $428B challenge—returns. In this session, American Eagle Outfitters will share how leveraging Optoro’s technology allowed them to streamline their returns processing, improve efficiency, increase speed to stock and enhance the customer experience—ultimately driving more sales.
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
2:30 pm3:00 pm
Here's the scenario: You accept a new role, show up on day one and start digging into what needs to be done and  what you have to work with. It turns out, there's plenty to be done but no budget to speak of. Join Loss prevention professionals as they share that initial sucker-punch sensation, but more importantly how they pivoted to successfully get the job done.
Monday
June 21
2:30 pm3:00 pm
Never have supply chains been upended to the degree they were in 2020. The pandemic exposed some weaknesses; the large-scale disruptions it has wrought produced various mitigation strategies, including adding local manufacturing capabilities, creating safety stocks and instituting more frequent stress test of the network. It also served to drive home how critical the supply chain is to retailers in serving customers and maintaining margins. A look at what we've learned and where we go from here. 
Monday
June 21
2:30 pm3:00 pm
If you care about measuring returns from your ads, you’ve been locked out of TV advertising for a long time. With the rise of streaming television, however, that’s all changed. Connected TV’s targeting and measurement unlocks performance marketing on television—and we’re going to share key tips and insights to help you make the most of this opportunity. We’ll cover the goals and benchmarks that are critical to what it means to succeed on Connected TV, and why you need to integrate it into your marketing strategy ASAP.
Monday
June 21
3:00 pm3:45 pm
As diversity and inclusion efforts continue to be critical to driving better business outcomes, how do we scale, sustain and embed key strategies for enterprise-wide impact? Hear from leaders who are championing diversity and inclusion approaches in the workplace and making bold, tangible commitments.  
Tuesday
June 22
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Tuesday
June 22
10:30 am11:15 am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and healthy foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout.
Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Tuesday
June 22
11:45 am12:15 pm

Chargebacks are an inevitable part of selling goods and services online. But the number of chargebacks your company receives and how much money you are able to recover through the rebuttal process depends on your internal policies, processes, and even the systems being used. In this session, our panel of experts will share some methods & strategies to reduce the incoming volume of chargebacks, as well as to optimize the response process to increase recovered revenue. 

Curated in partnership with Card Not Present

Tuesday
June 22
11:45 am12:15 pm
In our increasingly connected environment, retailers of all sizes are demanding new and innovative security solutions, especially in the virtual arena. Many workers continue to work remotely and, even as a portion return to traditional work environments, the pressure to the guard critical data build resiliency in the face of unpredictable situations remains paramount. Why is it so critical to get it right? 
Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
11:45 am12:15 pm
Online retailers have been chasing the ultimate goal of one-to-one marketing by developing individually-personalized messages for each customer--with amazing clickthrough rates...or so the dream goes! But AI is now pushing personalized marketing nirvana closer to reality. Delve into the complexities finding out how AI is helping marketers optimize their data to glean insights about each individual, how it's being used to personalize marketing communications and to improve message delivery along the entire customer journey getting closer to true one-to-one engagement. 
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:00 pm1:30 pm
The SHEcession, otherwise known as the increased effects of job and income losses on women, is more prevalent than ever before. In this conversation, we look at the ways COVID-19 has impacted women at work, and offer tangible solutions for companies to support them in their comeback to the workforce.
Tuesday
June 22
1:30 pm1:45 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Tuesday
June 22
1:45 pm2:15 pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry.
Tuesday
June 22
1:45 pm2:15 pm
This session will discuss ways in which small and medium-sized retailers can protect themselves against cyber threats, utilizing industry best practices and taking advantage of open-source and publicly available resources. 
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and clear examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity--as well as their new trajectory and how they intend to prepare for the next wave of change.  
Tuesday
June 22
1:45 pm2:15 pm
At a time when social media apps have slowed in growing user bases, TikTok has seen a meteoric rise giving thanks largely to its adoption from a Gen Z audience. As businesses explore opportunities to capitalize on and tap into the TikTok phenomenon, this session features global fashion brand Hollister and global lifestyle brand Kate Spade New York to explore their insights and experiences on the platform and provide tips for success and meeting the challenges in engaging and converting this highly coveted audience.
Tuesday
June 22
2:30 pm3:00 pm

This discussion will feature a fireside chat among PwC partner Matt Gorham, former assistant director of the FBI's Cyber Division and a senior government official on the Biden Administration’s cybersecurity priorities. The discussion will address priorities for public-private sector cybersecurity collaboration and other issues relevant to the retail sector.

Tuesday
June 22
2:30 pm3:00 pm
As experts continue to debate the future of traditional retail, physical retail and the influence of experiences have undergone a reevaluation. The rise of ecommerce is undeniable and here to stay. But the power of in-person product discovery has its unique place in the retail ecosystem – and it's getting reimagined. In this session, executives discuss the future of physical retail and the convergence of in-person and digital experiences in today's new environment. 
Tuesday
June 22
2:30 pm3:00 pm
Interrogation methods have come a long way over the last several decades ranging from physical torture to understanding the importance of empathy.  This session will highlight this evolution and focus on the specific issue of showing understanding during an interview through a strategic approach.  The art of rationalization and rapport building is founded on the ability to develop an understanding and connection to the subject.  Attendees will be introduced to a new strategic development process of identifying the appropriate rationalization that projects empathy, preserves intent and provides
Tuesday
June 22
3:00 pm3:30 pm
Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world.
Tuesday
June 22
3:30 pm4:00 pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy.
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Wednesday
June 23
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Wednesday
June 23
11:00 am11:30 am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets.
Wednesday
June 23
11:45 am12:15 pm

Sometimes a perfectly honest customer looks like a criminal to your fraud screening system. When you reject an order made by a legitimate customer, not only have you lost a sale, but you may have driven that customer away for good. Fighting bad guys does not mean increasing friction for your legitimate customers, though it often happens that way. Learn how to identify and measure false positives and technology that can help. 

Curated in partnership with Card Not Present

Wednesday
June 23
11:45 am12:15 pm
How do you build a world-class digital supply chain road map? Agility and speed are table-stakes. With customer experience and satisfaction more critical than ever before, retailers are working to overcome legacy technology and process barriers and foster partnerships that support their goals.
Wednesday
June 23
11:45 am12:15 pm
The unforeseen has accelerated a change in the economy, shifting from sharing to connected. An economy that places more value in meaningful experiences with a focus on authentic human connection, supported by revolutionary new technology that allows consumers greater access than ever before. We’ll focus on 4 key pillars retail brands need to address in order to better meet consumer expectations through innovation in action--Meaningful Customer Experiences, Expected Convenience,  Responsible Social Engagement and Authentic Accountability. 
Wednesday
June 23
11:45 am12:15 pm
Criminals are creative, and when it comes to diverting payments, orchestrating what appears to be a legitimate transfer or generating false refunds, there are a plethora of ways scammers can infiltrate a business. It can be as simple as a phone call from someone spoofing an executive and authorizing every step. Our panel explores how to stop these scams before it's too late. 
Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:00 pm1:30 pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health? In this panel, we explore ways we can drive change and acceptance in the workplace.
Wednesday
June 23
1:45 pm2:15 pm
Adopting circular economy strategies could go a long way toward helping companies transition to low-carbon economy. It requires embracing digital technologies - including big data analytics & cloud computing to facilitate and manage supplier relationships, and Internet of Things for enhancing logistics and shipping processes. 
Wednesday
June 23
1:45 pm2:15 pm
Online grocery is among Amazon’s fastest growing businesses as consumers seek even more convenience with their everyday shopping needs. Join Kantar’s Rachel Dalton, Director of Ecommerce & Omnichannel,  and Amazon’s Rose Jia, Head of Growth Marketing, as the two chat about what innovation looks like at retail and how this is applied to marketing and merchandising. The discussion will focus on innovation at-large for retailers, specific innovations in the grocery category, and recommendations for retailers and brands as they look to achieve best-in-class execution.
Wednesday
June 23
1:45 pm2:15 pm
Today’s cyber challenges are unprecedented. Attacks are more prevalent, more complex, and take no prisoners. Leaders in retail are having to rethink how they operate in cyberspace to protect consumer data, prevent fraud, and secure their business. David Uberti, Cybersecurity Reporter for The Wall Street Journal, speaks with Jamil Farshchi, Chief Information Security Officer of Equifax, about  the cyber threats facing retailers in 2021 and how to avoid the next big breach.
Wednesday
June 23
1:45 pm2:15 pm
Organized Retail Crime continues to rise. Crime rings are taking advantage of the pandemic, a softening in anti-shoplifting laws, and what many perceive as weaken law enforcement to swipe tons of merchandise from retail stores and warehouses. Join our panel of experts as they discuss why gangs consider ORC to be a low-risk, high- reward opportunity, and what they're doing to counter the trend.  
Wednesday
June 23
2:30 pm3:00 pm
After the culmination of an extensive listening campaign among employees, customers, partners and the community, Nordstrom announced new goals to support their diversity, inclusion and belonging (DIB) strategy at the end of 2020. The wide-ranging plan includes specific goals related to talent recruitment and company culture, as well as customer engagement, merchandising and charitable donations. 
  
Wednesday
June 23
2:30 pm3:00 pm
Last mile and customer experience are interwoven. How are retailers using sales and operation planning (S&OP) and sales and operation execution (S&OE) to gain traction, and how can they align with merchandising and other key partners for better results. 
Wednesday
June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth.
Thursday
June 24
10:30 am4:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc.
Thursday
June 24
11:45 am12:15 pm

New York Times best-selling author and science writer David Epstein admits there are as many ways to succeed as there are people. Still he raises the question: Does it make more sense to specialize or can a generalist be more impactful? Join us as Epstein explores the development of human potential and shares some solutions to achieving high performance in today’s fast-changing business environment.  

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Thursday
June 24
11:45 am12:15 pm
Join MaryLeigh Bliss of YPulse and Ken Wincko of Barnes & Noble College as they compare notes on Gen Z.  In this candid conversation, these experts will share research on themes ranging from what Gen Z is buying (and what they are not) to how this demographic is interacting with social media. They will dive into Gen Z’s outlook on higher education, and how living through the pandemic may shape their future views. With Gen Z poised to take over the economy in the next decade, expect these thought leaders to provide merchandisers and marketers with some takeaways they can put into action.
Thursday
June 24
11:45 am12:15 pm
Workplace violence and threats have reached unprecedented levels and continue to rise as COVID-19 drags on. With throngs of people working from home, increased levels of stress, fatigue, and accompanying financial insecurity are endemic -  and incidents of workplace violence have tripled. What do experts recommend for combatting rising threats? Situational awareness is solid first step. Paying close attention to repeated grievances is critical, too. We will explore tactics and best practices. 
Thursday
June 24
1:00 pm1:30 pm
The coronavirus pandemic accelerated payments industry digitization, already in growth mode, digital consumer payments are now in hyperdrive. Ongoing shifts toward e-commerce, digital payments, contactless, instant payments, and split payment models have all been significantly boosted in the past 12 months. In this session we examine the payment trends that are driving consumer spending, breaking down the data into category and demographic insight, as we discover how the payment process is looking to integrate itself seamlessly into the customer purchase experience.
Thursday
June 24
1:00 pm1:30 pm
As women, we will never reach equality and rise into top leadership positions if we don’t learn how to talk about money and power, and how to better understand our finances. Join us for a conversation as we discuss why financial empowerment and women’s empowerment go hand in hand and how to grow your financial confidence.
Thursday
June 24
1:45 pm2:15 pm
It fits, it works, it’s the right color--that’s what matters to customers. They don’t want to return merchandise any more than retailers want to accept returned goods. Augmented reality is taking  guesswork out of the purchasing process and these retailers are here to share their experiences. Each is at a different stage with AR, but both have insights that could make a case for moving into the world of AR. Customers want a strong level of certainty when making a purchase. Can you provide it? 
Thursday
June 24
1:45 pm2:15 pm
Esteemed Case Western Reserve professor Cassi Pittman Claytor is known for research focusing on how racial minorities, particularly blacks, manage contemporary forms of racism. Here she will explore the organizational strategies and metrics that can be used to address the problem of retail racism and provide best practices that can be instituted to meet diversity and inclusion goals.
Thursday
June 24
2:30 pm3:00 pm

CISOs and other cybersecurity leaders face an ongoing challenge to measure and quantify potential cyber risks and then use this information to set priorities and inform the C-Suite and Board of Directors about those risks. This panel session will show how leading CISOs are exploring cyber risk quantification best practices and offer lessons in mitigating cyber risk.

Thursday
June 24
2:30 pm3:00 pm
The Covid-19 outbreak accelerated retail digital transformation and unleashed the power of social selling, live-shopping, crowd-selling, and subscriptions as well as transformed the role of the store and sales associates. Retail organizations have diversified channels, tools and ways to acquire, activate and engage customers. Stores and store associates endeavor to engage customers along their journeys. Learn how innovative retailers have been deploying new technologies, tools and approaches for customer relationship and engagement. 
Thursday
June 24
3:00 pm3:30 pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator.
Friday
June 25
10:30 am3:00 pm
Visit the Marketplace to learn about the products and services that will be changing retail today and tomorrow. Each marketplace listing includes interactive features such as videos, product brochures and other collateral. You can also drop a business card or schedule video meetings during the event. It’s the perfect way to research solutions and build new partnerships.
Friday
June 25
10:30 am11:00 am
The global pandemic provided Tractor Supply, the $10.6 billion needs-based rural lifestyle retailer, with a once-in-a-lifetime opportunity to grow with its existing consumer base and attract new customers. Coming off record growth in 2020, you will hear Tractor Supply President and CEO Hal Lawton discuss how the company plans to be an even more integral part of its customers’ lives through its Life Out Here strategy.
Friday
June 25
11:00 am11:30 am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store.
Friday
June 25
11:45 am12:15 pm
What's happening with reverse logistics? Is BOPIS being kicked to the curb? Are dark stores a bright spot in retailers' future? Join us for a rapid fire look at five trends supply chain executives need to investigate.  
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
1:00 pm1:30 pm
The development and use of data analytics, machine learning and artificial intelligence continues to accelerate rapidly, with analytic capabilities supporting a variety of core functions and business needs. In this session, Wayfair Global Head of Customer and Supplier Technology, Fiona Tan, and Levi Strauss & Co. SVP and Chief Strategy and Artificial Intelligence Officer, Katia Walsh will discuss the important and expanding role AI plays in driving exponential value through their respective businesses.
Friday
June 25
1:00 pm1:30 pm
Despite the best intentions, many organizations still fail at attracting, promoting and retaining diverse talent. This begs the question: Is there a better way? Hear how organizations can make the right investments in the right people, especially during these uncertain times.
Friday
June 25
1:45 pm2:15 pm
More and more brands are evolving their consumer ecosystem with sophisticated direct-to-consumer (D2C) strategies that are disrupting traditional retail channels. Companies are looking to D2C to diversify their distribution channels, better position their products, and more closely connect with consumer, and thereby providing an effective ecosystem feedback loop to optimize their business.
Friday
June 25
1:45 pm2:15 pm
Industry experts will present and interpret the latest research on the future of the supply chain, and provide key takeaways to apply to your business. 
Friday
June 25
2:15 pm3:15 pm
 Amidst the disruptions caused by Covid-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.