Corporate Strategy/ Leadership

Monday
June 21
10:15 am10:30 am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
Monday
June 21
10:30 am11:00 am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration. Currently serving on the boards of Lyft, Ralph Lauren, Walgreens Boots Alliance, Sweetgreen and more, Valerie Jarrett brings a wealth of experience about the intersection of consumerism, retail, and socio-economic policy.
Monday
June 21
11:00 am11:30 am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showroom stores, dark stores, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
11:45 am12:15 pm
Will holiday shoppers care more about same-day delivery or if their purchase was sustainably sourced? Will they make up for having small gatherings in 2020 with a "go BIG" holiday spirit? Our retail experts have been hard at work analyzing consumer data, talking to retailers, researching industry predictions, and using their own expertise to come up with recommendations for how retailers can exceed consumers' "wish lists" this season.
Monday
June 21
11:45 am12:15 pm
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.
Monday
June 21
11:45 am12:15 pm
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Monday
June 21
11:45 am12:15 pm
As summer kicks off with the promise of warm summer holidays spent in the company of friends and family, for many workers, this good news also means increased anxiety around returning to the physical workplace, and with it, the elevated emotional strain about the changes that await them. The American Psychological Association reports, nearly 50% of Americans say they are anxious about resuming in-person interactions once it is safe to do so, and those vaccinated against COVID-19 were just as likely to express unease at social interactions as those who haven't been vaccinated.
Monday
June 21
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

To get ahead of fast-changing trends, retailers are modernizing. They are leveraging new combinations of technologies to fuel their growth and create a culture of innovation. This modern approach is called MACH, and every retailer should get familiar with MACH’s core principles. In this roundtable, we’re bringing together some of the brightest minds in retail tech to discuss Commerce Possibilities, including:

Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises, IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:00 pm1:30 pm

To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.

Monday
June 21
1:45 pm2:15 pm
Conversations surrounding diversity, inclusion and social good in the fashion industry have been amplified in the last 12 months, yet the billion-dollar market for adaptive and inclusive apparel remains largely untapped. Big name retailers such as Zappos and Tommy Hilfiger are leading the market forward, while others like The Phluid Project are pushing the industry toward acceptance and values that affirm the queer and transgender community. Join the pioneers in this space as they discuss progress and plans to make inclusivity more prominent in the near future. 
Monday
June 21
1:45 pm2:15 pm
How can a powerful combination of technology and crowdfunding drive borderless banking, provide startup opportunities for underserved communities, and equitable financial access for all? Join the CEO of Kiva, Chris Tsakalakis, and Rachel Barger, Senior VP, Global Enterprise Sales, Cisco, for a different retail conversation. Together, Chris and Rachel will share inspiring, retail social impact stories, discuss how Kiva is mobilizing a world vision where all people have the power to improve their lives, and how a partnership with Cisco is driving this inclusive future.
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Monday
June 21
2:15 pm2:30 pm
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.
Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
2:30 pm3:00 pm
It’s undeniable that the COVID-19 pandemic has changed retailing. Many state that ecommerce accelerated 10 years in 10 months, but what of the aftermath? What have we learned from this shift - is it permanent or temporary? How do the different channels of retailing fit in a post pandemic world? The early observations might surprise you, as might the solution ideas to keep consumers engaged.
Monday
June 21
2:30 pm3:00 pm
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.
Tuesday
June 22
10:30 am11:15 am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and better-for-you foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout.
Tuesday
June 22
11:45 am12:15 pm
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.
Tuesday
June 22
11:45 am12:15 pm
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience.
Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:45 pm2:15 pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry.
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity.
Tuesday
June 22
3:30 pm4:00 pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy.
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Wednesday
June 23
11:00 am11:30 am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets.
Wednesday
June 23
1:00 pm1:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Buy now, pay later solutions have become table stakes for many retailers. The market is full of options and the differences are not always easy to spot. In this session we will talk about the important questions to consider and ask potential BNPL partners. The more retailers know about what banks and fintechs bring to the table, the better chance the solution they choose will deliver value to their business, and meet the evolving needs of their customers.

Wednesday
June 23
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Genpact finds that 42% of finance leaders ranked generating actionable insights for the wider business as one of their top 3 priorities in the next two years. CFOs must embrace the new role of data custodian and lead a finance team that converts organizational data challenges into insights, to drive faster, better decision making.

Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:00 pm1:30 pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health?
Wednesday
June 23
1:45 pm2:15 pm
Online grocery is among Amazon’s fastest growing businesses as consumers seek even more convenience with their everyday shopping needs. Join Kantar’s Rachel Dalton, Director of Ecommerce & Omnichannel, and Amazon’s Rose Jia, Head of Growth Marketing, as the two chat about what innovation looks like at retail and how this is applied to marketing and merchandising. The discussion will focus on innovation at-large for retailers, specific innovations in the grocery category, and recommendations for retailers and brands as they look to achieve best-in-class execution.
Wednesday
June 23
2:30 pm3:00 pm
After the culmination of an extensive listening campaign among employees, customers, partners and the community, Nordstrom announced new goals to support their diversity, inclusion and belonging (DIB) strategy at the end of 2020. The wide-ranging plan includes specific goals related to talent recruitment and company culture, as well as customer engagement, merchandising and charitable donations. 
  
Wednesday
June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth.
Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc.
Thursday
June 24
1:45 pm2:15 pm
Esteemed Case Western Reserve professor Cassi Pittman Claytor is known for research focusing on how racial minorities, particularly blacks, manage contemporary forms of racism. Here she will explore the organizational strategies and metrics that can be used to address the problem of retail racism and provide best practices that can be instituted to meet diversity and inclusion goals.
Thursday
June 24
3:00 pm3:30 pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator.
Friday
June 25
10:30 am11:00 am
The global pandemic provided Tractor Supply, the $10.6 billion needs-based rural lifestyle retailer, with a once-in-a-lifetime opportunity to grow with its existing consumer base and attract new customers. Coming off record growth in 2020, you will hear Tractor Supply President and CEO Hal Lawton discuss how the company plans to be an even more integral part of its customers’ lives through its Life Out Here strategy.
Friday
June 25
11:00 am11:30 am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store.
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
2:15 pm3:15 pm
Amidst the disruptions caused by COVID-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.