Corporate Strategy/Leadership

Monday
June 21
10:15 am10:30 am
Qurate Retail, Inc. President and CEO, and NRF Chairman, Mike George welcomes attendees to NRF's summer event with a look at the past six months as the world begins to recover from a year of unprecedented disruption, what the current landscape has in store this summer, and a chief executive's view of the important time leading into holidays and a revitalized industry in 2022.
Monday
June 21
10:30 am11:00 am
Consumer spending is poised to lift US GDP and play a major role within the Biden Administration’s Build Back Better platform. This fireside chat with Valerie Jarrett, former senior advisor to President Barack Obama (2009-2017), will explore trade impacts, key economic levers, and monetary policy under the new Biden Administration, and how these themes extend to the global stage. In addition, she will provide insights on the complex trade challenges with China amid renewed American globalism and a world leadership role.
Monday
June 21
11:00 am11:30 am
As an essential retailer, Walmart pushed hard to meet customer needs in a year of outright disruption. Focusing on store safety, associate pay, and digital were central to that story as the retailer took its industry leadership to the front lines. This fireside chat with Walmart U.S. president and CEO John Furner will explore how the industry needs to work together to power forward into a next era of prosperity, and how Walmart U.S.'s long-term investments in fulfillment optimization, digital capabilities, and people will position the retailer in an even stronger position going forward. 
Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

Monday
June 21
11:45 am12:15 pm
Shopping in the Covid 19 era accelerated features that had been set in motion before retailers faced temporary store closures. Customers were already using the physical space in new ways-- with business models that included--BOPIS, showrooms, pick-up-only stores, brand billboards, delivery posts, community centers and of course--shopping online. And these immediately became the most dominant ways we shopped. But will shopping revert back to resemble the past or will it remain in the present?
Monday
June 21
11:45 am12:15 pm
As summer kicks off with the promise of warm summer holidays spent in the company of friends and family, for many workers, this good news also means increased anxiety around returning  to the physical workplace, and with it, the elevated emotional strain about the changes that await them. The American Psychological Association reports, nearly 50% of Americans say they are anxious about resuming in-person interactions once it is safe to do so, and those vaccinated against Covid-19 were just as likely to express unease at social interactions as those who haven't been vaccinated.
Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises,  IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:00 pm1:30 pm
To help meet the challenges of an increasingly complex world — and the expectations of an increasingly social-minded consumer base — retailers need to look inward and evaluate their current practices and culture. Join us for a conversation as we discuss where D&I fits in reinvention priorities in 2021 and where retailers should invest and make improvements.
Monday
June 21
1:45 pm2:15 pm
Conversations surrounding diversity, inclusion and social good in the fashion industry have been amplified in the last 12 months, yet the billion-dollar market for adaptive and inclusive apparel remains largely untapped. Big name retailers such as Zappos and Tommy Hilfiger are leading the market forward, while others like The Phluid Project are pushing the industry toward acceptance and values that affirm the queer and transgender community. Join the pioneers in this space as they discuss progress and plans to make inclusivity more prominent in the near future. 
Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
3:00 pm3:45 pm
As diversity and inclusion efforts continue to be critical to driving better business outcomes, how do we scale, sustain and embed key strategies for enterprise-wide impact? Hear from leaders who are championing diversity and inclusion approaches in the workplace and making bold, tangible commitments.  
Tuesday
June 22
10:30 am11:15 am
CVS Health has taken bold, purpose-led strides to make health care simpler, more affordable and more accessible. Consumers experience many of its innovations in its nearly 10,000 CVS Pharmacy locations, where you can not only pick up prescriptions, but access care for acute and chronic diseases and stock up on wellness products and healthy foods. Hear from CVS Pharmacy President Neela Montgomery about the company’s recent successes with its health and wellness efforts and its leading role in the country’s pandemic response, including COVID-19 testing and now vaccine rollout.
Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:00 pm1:30 pm
The SHEcession, otherwise known as the increased effects of job and income losses on women, is more prevalent than ever before. In this conversation, we look at the ways COVID-19 has impacted women at work, and offer tangible solutions for companies to support them in their comeback to the workforce.
Tuesday
June 22
1:45 pm2:15 pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry.
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and clear examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity--as well as their new trajectory and how they intend to prepare for the next wave of change.  
Tuesday
June 22
3:00 pm3:30 pm
Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world.
Tuesday
June 22
3:30 pm4:00 pm
Three years before the Pandemic created seismic shifts in the grocery retail industry, Southeastern Grocers (SEG) embarked upon an equally dramatic journey of transformation. As a conventional grocer emerging from a mired past of financial and cultural instability, newly appointed CEO Anthony Hucker initiated a cultural transformation, guided by a commitment to putting people first, as the bedrock of the company’s long-term strategy.
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Wednesday
June 23
11:00 am11:30 am
Many large organizations talk about business transformation, but few succeed in the end in driving growth and business value. Bed Bath & Beyond President and CEO, Mark Tritton joined the retail giant a few months prior to the global pandemic with a 3-year plan to turn around its fortunes for the future to come. In this fireside chat, Mark will discuss the key elements to his comprehensive growth transformation strategy that will rebuild Bed Bath & Beyond’s authority in the Home, Baby and Beauty & Wellness markets.
Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:00 pm1:30 pm
Research estimates that 1 in 4 adults will experience a mental health issue over the course of their careers. How can leaders and organizations help end the stigma and improve workplace mental health? In this panel, we explore ways we can drive change and acceptance in the workplace.
Wednesday
June 23
1:45 pm2:15 pm
Online grocery is among Amazon’s fastest growing businesses as consumers seek even more convenience with their everyday shopping needs. Join Kantar’s Rachel Dalton, Director of Ecommerce & Omnichannel,  and Amazon’s Rose Jia, Head of Growth Marketing, as the two chat about what innovation looks like at retail and how this is applied to marketing and merchandising. The discussion will focus on innovation at-large for retailers, specific innovations in the grocery category, and recommendations for retailers and brands as they look to achieve best-in-class execution.
Wednesday
June 23
2:30 pm3:00 pm
After the culmination of an extensive listening campaign among employees, customers, partners and the community, Nordstrom announced new goals to support their diversity, inclusion and belonging (DIB) strategy at the end of 2020. The wide-ranging plan includes specific goals related to talent recruitment and company culture, as well as customer engagement, merchandising and charitable donations. 
  
Wednesday
June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth.
Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc.
Thursday
June 24
1:00 pm1:30 pm
As women, we will never reach equality and rise into top leadership positions if we don’t learn how to talk about money and power, and how to better understand our finances. Join us for a conversation as we discuss why financial empowerment and women’s empowerment go hand in hand and how to grow your financial confidence.
Thursday
June 24
3:00 pm3:30 pm
Hubert Joly, the former Chairman and CEO of Best Buy and orchestrator of the retailer’s spectacular turnaround in 2012, has achieved extraordinary outcomes by putting people and purpose at the heart of business. In this engaging fireside chat, Hubert will share his insights about Best Buy’s transformation from a company thought nine years ago as a dying breed to one that has been rebuilt into one of the nation’s favorite employers, a sustainability leader, and a retail industry innovator.
Friday
June 25
11:00 am11:30 am
The "off-price" retail business model requires a reset from the one-size-fits all approach of the past, evolving beyond simply great apparel at a low-price to meet the needs of the modern consumer. A new model incorporates a more curated selection, a healthy mix prices and brands suited for consumers differentiated by market, and offered seamlessly both digitally and in-store.
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
11:45 am12:15 pm
 In February, Macy’s, Inc. recommitted to its Polaris strategy to deliver the best style options for customers as a digitally led omnichannel retailer. Marc Mastronardi, Macy’s chief stores officer, will discuss how Macy’s stores play an essential role in the company’s omnichannel ecosystem, driving both digital and brick and mortar sales. 
Friday
June 25
1:00 pm1:30 pm
Despite the best intentions, many organizations still fail at attracting, promoting and retaining diverse talent. This begs the question: Is there a better way? Hear how organizations can make the right investments in the right people, especially during these uncertain times.
Friday
June 25
2:15 pm3:15 pm
 Amidst the disruptions caused by Covid-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.