Cybersecurity/ Data Privacy

Monday
June 21
11:45 am12:15 pm

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this session you will learn how to diagnose the root cause of the increase in these claims (is it fraud or not?) and what steps to take.

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm

So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment. This panel examines KPIs that accurately measure your team’s success and how to evaluate antifraud technology—what kinds are available and what problems does each solve?

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.
Monday
June 21
1:45 pm2:15 pm
This session, a fireside chat with Admiral Mike Rogers, former Director of the National Security Agency (NSA) led by Matt Dunlop, Chief Information Security Officer at Under Armour, will look at disruptive cyber threats and technology risks facing retailers and other private sector companies today, and discuss what retail leaders can do to improve their security and anticipate emerging risks.
Tuesday
June 22
9:45 am10:30 am
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
Tuesday
June 22
11:45 am12:15 pm

Chargebacks are an inevitable part of selling goods and services online. But the number of chargebacks your company receives and how much money you are able to recover through the rebuttal process depends on your internal policies, processes, and even the systems being used. In this session, our panel of experts will share some methods & strategies to reduce the incoming volume of chargebacks, as well as to optimize the response process to increase recovered revenue. 

Curated in partnership with Card Not Present

Tuesday
June 22
1:45 pm2:15 pm
This session will discuss ways in which small and medium-sized retailers can protect themselves against cyber threats, utilizing industry best practices and taking advantage of open-source and publicly available resources. 
Tuesday
June 22
2:30 pm3:00 pm

This discussion will feature a fireside chat among PwC partner Matt Gorham, former assistant director of the FBI's Cyber Division and a senior government official on the Biden Administration’s cybersecurity priorities. The discussion will address priorities for public-private sector cybersecurity collaboration and other issues relevant to the retail sector.

Wednesday
June 23
9:45 am10:30 am
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
Wednesday
June 23
11:45 am12:15 pm

Sometimes a perfectly honest customer looks like a criminal to your fraud screening system. When you reject an order made by a legitimate customer, not only have you lost a sale, but you may have driven that customer away for good. Fighting bad guys does not mean increasing friction for your legitimate customers, though it often happens that way. Learn how to identify and measure false positives and technology that can help. 

Curated in partnership with Card Not Present

Wednesday
June 23
1:45 pm2:15 pm
Today’s cyber challenges are unprecedented. Attacks are more prevalent, more complex, and take no prisoners. Leaders in retail are having to rethink how they operate in cyberspace to protect consumer data, prevent fraud, and secure their business. David Uberti, Cybersecurity Reporter for The Wall Street Journal, speaks with Jamil Farshchi, Chief Information Security Officer of Equifax, about the cyber threats facing retailers in 2021 and how to avoid the next big breach.
Thursday
June 24
9:45 am10:30 am
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Thursday
June 24
2:30 pm3:00 pm

CISOs and other cybersecurity leaders face an ongoing challenge to measure and quantify potential cyber risks and then use this information to set priorities and inform the C-Suite and Board of Directors about those risks. This panel session will show how leading CISOs are exploring cyber risk quantification best practices and offer lessons in mitigating cyber risk.

Friday
June 25
9:45 am10:30 am
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud.