Cybersecurity/Data Privacy

Monday
June 21
11:45 am12:15 pm

Whatever your business calls it—Inventory Not Received, Did Not Arrive, Did Not Receive, or something else—customer claims that they did not receive what they ordered online are exploding. Identifying why is challenging. It could be a supply chain issue or a newly emerging problem called "refund fraud"—and how you respond will impact customer experience and revenue retention. In this session you will learn how to diagnose the root cause of the increase in these claims (is it fraud or not?) and what steps to take.

Curated in partnership with Card Not Present

Monday
June 21
1:45 pm2:15 pm

So, you’re aware you have a fraud problem in your digital commerce operation and you’ve taken some initial steps to address it. But it seems like there are more questions than answers. There are steps every business can take to ramp up their efforts as e-commerce—and the fraud that comes with it—continues to grow in a post-pandemic environment.  This panel examines KPIs that accurately measure your team’s success and how to evaluate antifraud technology—what kinds are available and what problems does each solve?

Curated in partnership with Card Not Present

Tuesday
June 22
11:45 am12:15 pm

Chargebacks are an inevitable part of selling goods and services online. But the number of chargebacks your company receives and how much money you are able to recover through the rebuttal process depends on your internal policies, processes, and even the systems being used. In this session, our panel of experts will share some methods & strategies to reduce the incoming volume of chargebacks, as well as to optimize the response process to increase recovered revenue. 

Curated in partnership with Card Not Present

Tuesday
June 22
1:45 pm2:15 pm
This session will discuss ways in which small and medium-sized retailers can protect themselves against cyber threats, utilizing industry best practices and taking advantage of open-source and publicly available resources. 
Tuesday
June 22
2:30 pm3:00 pm

This discussion will feature a fireside chat among PwC partner Matt Gorham, former assistant director of the FBI's Cyber Division and a senior government official on the Biden Administration’s cybersecurity priorities. The discussion will address priorities for public-private sector cybersecurity collaboration and other issues relevant to the retail sector.

Wednesday
June 23
11:45 am12:15 pm

Sometimes a perfectly honest customer looks like a criminal to your fraud screening system. When you reject an order made by a legitimate customer, not only have you lost a sale, but you may have driven that customer away for good. Fighting bad guys does not mean increasing friction for your legitimate customers, though it often happens that way. Learn how to identify and measure false positives and technology that can help. 

Curated in partnership with Card Not Present

Wednesday
June 23
1:45 pm2:15 pm
Today’s cyber challenges are unprecedented. Attacks are more prevalent, more complex, and take no prisoners. Leaders in retail are having to rethink how they operate in cyberspace to protect consumer data, prevent fraud, and secure their business. David Uberti, Cybersecurity Reporter for The Wall Street Journal, speaks with Jamil Farshchi, Chief Information Security Officer of Equifax, about  the cyber threats facing retailers in 2021 and how to avoid the next big breach.
Thursday
June 24
2:30 pm3:00 pm

CISOs and other cybersecurity leaders face an ongoing challenge to measure and quantify potential cyber risks and then use this information to set priorities and inform the C-Suite and Board of Directors about those risks. This panel session will show how leading CISOs are exploring cyber risk quantification best practices and offer lessons in mitigating cyber risk.