eCommerce/Digital/Mobile

Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

As retail enters its next phase, post-pandemic, technology will play an increasing role in the success or failures of industry players. From omni-channel strategies to rethinking what a brick and mortar of the future looks like, this is the time for organizations to become tech-enabled to ensure long-term sales success and brand equity. Join Michele Dupre, VP of Sales for Verizon Business as she reviews the future of retail.

Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will exclusively unveil a new solution that will transform workflows both front and back of store - with the same device.

We’ll demonstrate a new smartphone-based scan mode that can perform high-volume scanning tasks at speed - increasing store associate productivity and enabling them to spend more time engaging customers.

Monday
June 21
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

With regards to retail, big box, and food & grocery, customer experience trends that were anticipated to get picked up in the next 4-5 years have already become mainstream, putting immense pressure on the last mile delivery ecosystem. The question is how do brands make their last-mile network resilient to changing market dynamics? Join the roundtable to learn:

Monday
June 21
1:30 pm1:45 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Monday
June 21
1:45 pm2:15 pm
We all know the big names, but what about the unique marketplaces that are finding their niche? Making up nearly half of all e-commerce, marketplaces are expanding the customer base for established retailers and start-up brands alike. Many are broadening their business opportunities by partnering or starting their own marketplaces. Listen in to learn if there's a good fit for your business.
Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out while eliminating fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

Tuesday
June 22
11:45 am12:15 pm
Online retailers have been chasing the ultimate goal of one-to-one marketing by developing individually-personalized messages for each customer--with amazing clickthrough rates...or so the dream goes! But AI is now pushing personalized marketing nirvana closer to reality. Delve into the complexities finding out how AI is helping marketers optimize their data to glean insights about each individual, how it's being used to personalize marketing communications and to improve message delivery along the entire customer journey getting closer to true one-to-one engagement. 
Tuesday
June 22
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Join Lucidworks and retail leaders for an interactive discussion and learn how to:

  • Design or procure better products from unseen customer session insights
  • Leverage signals to present the right products at the right time across touchpoints
  • Deliver a fully connected experience from online to offline to increase commerce ROI
Tuesday
June 22
1:45 pm2:15 pm
Boots has long prioritized providing outstanding convenience and care for their customers by offering a variety of products and services to suit the needs of a broad customer base. With the shift to Digital, Boots has had to elevate their personalization game. Recognizing that personalization is necessary, Boots’ strategy has not only been focused on technology but their people and creating disruption in the industry.
Tuesday
June 22
1:45 pm2:15 pm
Hear how these essential and non-essential retailers successfully adapted and survived the retail challenges of 2020 as they share lessons learned from the pandemic and clear examples of pivoting to meet customer needs. Fast forward to the opportunities and adaptations that followed: revelations uncovered in the form of new products and processes, talent challenges and new ways to view adversity--as well as their new trajectory and how they intend to prepare for the next wave of change.  
Tuesday
June 22
1:45 pm2:15 pm
At a time when social media apps have slowed in growing user bases, TikTok has seen a meteoric rise giving thanks largely to its adoption from a Gen Z audience. As businesses explore opportunities to capitalize on and tap into the TikTok phenomenon, this session features global fashion brand Hollister and global lifestyle brand Kate Spade New York to explore their insights and experiences on the platform and provide tips for success and meeting the challenges in engaging and converting this highly coveted audience.
Tuesday
June 22
3:00 pm3:30 pm
Against the backdrop of the COVID-19 pandemic, package delivery giant UPS is leaning in on the wildly important areas of its business, embracing digital transformation and a historic surge in e-commerce to redefine the legacy company — and logistics solutions for retailers. Under the leadership of UPS CEO Carol B. Tomé, and the implementation of her “Better, Not Bigger” strategy, UPS is flexing its Global Smart Logistics Network to meet the needs of customers in more than 220 countries and territories around the world.
Wednesday
June 23
10:30 am11:00 am
Following an unprecedented year for the retail industry, Kohl's CEO Michelle Gass has outlined a bold strategic vision that will position the company for long-term growth. Balancing intuition with data, she has made innovative and courageous moves that leverage Kohl’s strong off-mall omni-platform, while partnering with the likes of Amazon and soon Sephora, to add a younger demographic to the retailer's core customer base.
Wednesday
June 23
3:00 pm3:30 pm
The global retail industry faces a profitability paradox: despite increasing investments to satisfy customers, returns on these investments continue to diminish over time, impacting profits along the way. However, growth areas for retail remain bountiful with the right business-growth strategies that put a relentless focus on the customer. In this impactful session, hear Deloitte's insights from recent consumer industry research on investments leading organizations are making to shore-up profitability and long-term growth.
Thursday
June 24
10:30 am11:00 am
Following a year that delivered unprecedented shocks to the retail industry, Macy's, Inc. battled through store closures and reopened to deliver great wins for its customers and transformed into a digitally led omnichannel retailer. Guided by its Polaris strategy, Macy’s today is hyper-focused on its digital, supply chain and technology platforms to deliver the most relevant and engaging shopping experiences. This session with Chairman and CEO Jeff Gennette examines how Macy’s digital growth has led the company to take bolder actions to drive its business forward into the future.
Thursday
June 24
11:00 am11:30 am
Leaning into its flourishing multi-banner ecommerce channel, Williams-Sonoma, Inc. separates itself from competitors by scaling its business and grabbing market share along the way. Looking at the year ahead and the long-term future, the home specialty retailer will focus on its three primary differentiators – its in-house design, its digital-first channel strategy, and its values – to fuel the company's strong growth and profitability. In this fireside chat, Williams-Sonoma, Inc.
Thursday
June 24
11:45 am12:15 pm
Join MaryLeigh Bliss of YPulse and Ken Wincko of Barnes & Noble College as they compare notes on Gen Z.  In this candid conversation, these experts will share research on themes ranging from what Gen Z is buying (and what they are not) to how this demographic is interacting with social media. They will dive into Gen Z’s outlook on higher education, and how living through the pandemic may shape their future views. With Gen Z poised to take over the economy in the next decade, expect these thought leaders to provide merchandisers and marketers with some takeaways they can put into action.
Thursday
June 24
1:45 pm2:15 pm
It fits, it works, it’s the right color--that’s what matters to customers. They don’t want to return merchandise any more than retailers want to accept returned goods. Augmented reality is taking  guesswork out of the purchasing process and these retailers are here to share their experiences. Each is at a different stage with AR, but both have insights that could make a case for moving into the world of AR. Customers want a strong level of certainty when making a purchase. Can you provide it? 
Thursday
June 24
2:30 pm3:00 pm
The Covid-19 outbreak accelerated retail digital transformation and unleashed the power of social selling, live-shopping, crowd-selling, and subscriptions as well as transformed the role of the store and sales associates. Retail organizations have diversified channels, tools and ways to acquire, activate and engage customers. Stores and store associates endeavor to engage customers along their journeys. Learn how innovative retailers have been deploying new technologies, tools and approaches for customer relationship and engagement. 
Friday
June 25
11:45 am12:15 pm
The next big thing in the healthcare ecosystem will be a customer-centric model of care. Everyday healthcare is evolving from more traditional medical office settings to retail, home and virtual-based options. The goal: to provide a better and more targeted experience for consumers that leverages daily life activities with home and virtual care services. 
Friday
June 25
1:45 pm2:15 pm
More and more brands are evolving their consumer ecosystem with sophisticated direct-to-consumer (D2C) strategies that are disrupting traditional retail channels. Companies are looking to D2C to diversify their distribution channels, better position their products, and more closely connect with consumer, and thereby providing an effective ecosystem feedback loop to optimize their business.
Friday
June 25
2:15 pm3:15 pm
 Amidst the disruptions caused by Covid-19, e-commerce technologies not only became an immediate lifeline for many businesses to stay afloat, but also helped brands to accelerate their digital transformation. Among those brands was luxury fashion company Diane von Furstenberg (DVF), which has made a strong digital pivot during the pandemic. DVF has engaged Chinese consumers via Alibaba’s livestreaming tool, Taobao Live, and was one of the first brands to move its fashion show online during Shanghai Fashion Week.