LP/ AP/ Security

Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.
Monday
June 21
11:45 am12:15 pm
Widespread civil unrest swept through the U.S. in 2020, resulting in vandalized property, business disruption and untold violence. What strategies are retailers putting in place to ensure a well thought-out plan is in place to mitigate potentially volatile events? And, will that be enough when intelligence suggests an event is imminent or an unexpected event occurs? Join us for an absorbing presentation from a top McDonald's executive, along with a special introduction from Debbie Maples, a former LP executive who has been in the trenches. 
Monday
June 21
11:45 am12:15 pm
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Monday
June 21
1:45 pm2:15 pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.
Monday
June 21
2:15 pm2:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

Monday
June 21
2:30 pm3:00 pm
Here's the scenario: You accept a new role, show up on day one and start digging into what needs to be done and what you have to work with. It turns out, there's plenty to be done but no budget to speak of. Join Loss prevention professionals as they share that initial sucker-punch sensation, but more importantly how they pivoted to successfully get the job done.
Tuesday
June 22
9:45 am10:30 am
Online businesses don’t want to inconvenience customers by introducing unnecessary friction to the shopping process. On the flip side, being too lenient jeopardizes account safety. In this session we will discuss why account protection isn’t one-size-fits-all, and how merchants can build a tailored strategy to best serve their customers and business needs.
Tuesday
June 22
11:45 am12:15 pm
Many workers continue to work remotely and, even as a portion return to traditional work environments, the pressure to the guard critical data in the face of unpredictable situations remains paramount. Why is it so critical for companies keep sensitive data safe and secure? Whether it's a movie script or denim designs, organizations risk their competitive edge when sensitive data is leaked. Heightening the risk is the ability to discern whether the breach was caused by sophisticated hackers or a simple employee mistake.
Tuesday
June 22
1:45 pm2:15 pm
The words “self-checkout” instantly conjure up an image in one’s mind, but don’t get too comfortable with that picture. Retailers are exploring next generation improvements to the technology that became the choice du jour of shoppers who preferred to handle everything from their groceries to home improvement products without assistance during the pandemic. Listen in as two of the industry's leading retailers discuss how this technology has improved the customer experience and what future changes they're exploring and testing. 
Tuesday
June 22
2:30 pm3:00 pm
Interrogation methods have come a long way over the last several decades ranging from physical torture to understanding the importance of empathy.  This session will highlight this evolution and focus on the specific issue of showing understanding during an interview through a strategic approach.  The art of rationalization and rapport building is founded on the ability to develop an understanding and connection to the subject.  Attendees will be introduced to a new strategic development process of identifying the appropriate rationalization that projects empathy, preserves intent and provides
Wednesday
June 23
9:45 am10:30 am
Payments need to be authorized by multiple financial institutions in order to be successfully completed. But many of these institutions have not kept pace with the rapid changes in eCommerce, resulting in wrongful declines for legitimate customers. In this session, we’ll discuss how merchants can address authorization failures and help more shoppers complete their purchase.
Wednesday
June 23
11:45 am12:15 pm
Criminals are creative, and when it comes to diverting payments, orchestrating what appears to be a legitimate transfer or generating false refunds, there are a plethora of ways scammers can infiltrate a business. It can be as simple as a phone call from someone spoofing an executive and authorizing every step. Our panel explores how to stop these scams before it's too late. 
Wednesday
June 23
1:45 pm2:15 pm
Organized Retail Crime continues to rise. Crime rings are taking advantage of the pandemic, a softening in anti-shoplifting laws, and what many perceive as weaken law enforcement to swipe tons of merchandise from retail stores and warehouses. Join our panel of experts as they discuss why gangs consider ORC to be a low-risk, high- reward opportunity, and what they're doing to counter the trend.  
Thursday
June 24
9:45 am10:30 am
In this session, we’ll break down the current eCommerce chargeback landscape and explain why and when merchants should dispute fraud chargebacks. We’ll also discuss the various challenges merchants can encounter when choosing to dispute, and how an automated solution can make the process easier and more successful.
Thursday
June 24
11:45 am12:15 pm

New York Times best-selling author and science writer David Epstein admits there are as many ways to succeed as there are people. Still he raises the question: Does it make more sense to specialize or can a generalist be more impactful? Join us as Epstein explores the development of human potential and shares some solutions to achieving high performance in today’s fast-changing business environment.  

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Thursday
June 24
11:45 am12:30 pm
Workplace violence and threats have reached unprecedented levels and continue to rise as COVID-19 drags on. With throngs of people working from home, increased levels of stress, fatigue, and accompanying financial insecurity are endemic - and incidents of workplace violence have tripled. What do experts recommend for combatting rising threats? Situational awareness is solid first step. Paying close attention to repeated grievances is critical, too. We will explore tactics and best practices. 
Friday
June 25
9:45 am10:30 am
Selling online today offers a major revenue stream for businesses, but also presents many challenges. In this session, we’ll discuss how a machine learning solution that offers full chargeback protection can shift liability and risk out of the hands of merchants, so that businesses can focus on maximizing sales, not fighting fraud.