Tech/ IT

Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Reimagining the in-store experience is critical as retailers prepare for a post-pandemic economy. But automated checkouts, AR/VR displays, and smart vending machines won’t be impactful if the network can’t reliably deliver these and other newly-deployed digital tactics.

Deliver experiences that delight your shoppers and keep them returning to stores with a modern network powered by Aruba Central, a cloud-native solution with built-in AIOps that can:

Monday
June 21
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Whether you are an enterprise upgrading or expanding locations or a small business getting started, the Meraki platform is there to simplify network transformation. Right out of the box, Cisco Meraki enables you to accelerate growth through easy-to-use cloud networking capabilities that deliver secure customer and employee experiences that exceed expectations. Come see our demonstration that will prepare you for the return of shoppers.
Monday
June 21
11:45 am12:15 pm
AI-powered WFM can automate decision making and operations which can lead to happier customers and employees. AI-based demand forecasting can ensure proper staffing at every location which decreases wait times. And AI-based scheduling can automatically create fully-compliant schedules that match employee preferences with business needs resulting in lower costs, happier employees, and lower churn. Happier employees provide better service which leads to happier customers. AI automated decision making frees up managers to focus on training their teams and interacting with customers.  
Monday
June 21
11:45 am12:15 pm
Join this interactive session to hear from Tom Ripley, Chairman & CEO, Lids and Navjit Bhasin, CEO, Newmine as they talk about how Microsoft Cloud for Retail is accelerating their journey to the cloud and helping them to transform their businesses.  Hosted by Microsoft’s corporate vice president, retail & consumer goods industries, Shelley Bransten you’ll also discover how Microsoft is partnering with retailers to unlock a new wave of cloud innovation that builds greater resiliency and agility during a time of constant change.
Monday
June 21
11:45 am12:15 pm
The retail industry is more dynamic than ever. Ecommerce and channel strategies are proliferating. Retailers of all sizes are trying them. As their success generates revenue, regulations tend to follow. Because of what is rapidly changing, or is completely new, many retailers and brands may not know the impacts to their business. In this panel discussion we will explore retail industry trends, regulatory and operational challenges, and real-world strategies for how to succeed in an omnichannel world.
Monday
June 21
11:45 am12:15 pm
The retail industry has changed dramatically. And so have shopper expectations for convenience, ease and highly personalized experiences everywhere they shop. Today, even a minor hiccup during the checkout process can make potential long-term customers abandon their carts. So how can retailers meet these ever-higher expectations? And what technology exists today that can help overcome that challenge? Join Brian Gavin Diamonds and Bolt Financial as they share their story, and discuss why one-click checkout is only the beginning of the road to Identity-Powered Commerce.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Our increasingly digital, always-on world is transforming the ways retailers connect to customers on a daily basis. Now more than ever, customer experience is a key differentiator and competitive advantage. In this demo, we’ll share how customer expectations and behaviors have shifted and how technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience and how they can be harnessed to solve for today’s retail pain points.
Monday
June 21
12:15 pm12:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Scandit will showcase a new innovation in mobile computer vision technology – a concept that leverages advanced smartphone functionality.

We’ll present our vision of how retail operations will evolve – increasing store associate productivity and enabling them to spend more time engaging customers.

Want to be amazed at what advanced smartphones enable? Join us on June 21st and we’ll show how to boost workforce productivity.

Monday
June 21
12:30 pm1:00 pm
1-800 Contacts has been providing consumers with the easiest way to buy contacts since 1995. In this session you'll hear how the 1-800 Contacts team is partnering with Databricks and AWS to eliminate data silos and enable real-time analytics. Join us for a conversation on the lessons learned associated with building a business analytics platform that transforms business operations.
Monday
June 21
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Virtual shopping is changing the way customers interact with brands by adding a human touch to their online service experience. Online shoppers now have immediate access to contact a store associate near them with video, live chat, e-mail, and more. They can get answers to their questions and receive personalized recommendations in real-time.

Monday
June 21
1:00 pm1:30 pm
As current events have underscored, the most effective and agile retail enterprises rely on solid technology investments implemented and overseen by technology leaders, CIOs, CTOs and the like. For such enterprises, IT leaders are responsible for understanding a combination of the trends that will drive innovation and business strategy, making them an integral player in all board room discussions. Hear from Qurate Retail, Inc.
Monday
June 21
1:30 pm1:45 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

In today’s digital-first world, your applications are your business. See how AppDynamics helps retailers maximize the performance of business-critical applications with complete visibility and performance insights across your full-stack, allowing you to quickly diagnose the root cause of application issues.

Monday
June 21
1:45 pm2:15 pm
The last year changed the playbook for identifying fraud patterns. A sharp increase in online shopping, coupled with new consumer spending patterns as a result of the pandemic, left retailers in unchartered territory for combating fraud.
 
Join Colleen Taylor, President, Merchant Services at American Express and Mark Michelon, President at Accertify for a discussion about how companies are navigating the fraud landscape and what techniques they’re using to stay ahead of the curve.
Monday
June 21
1:45 pm2:15 pm
American shoppers finally embrace the convenience and variety of new payment options, a technology sector they are infamously slow to adopt.
Since the pandemic, U.S. shoppers are flocking to buy now, pay later (BNPL), digital wallet technology, and other alternative payment options that suddenly make more sense in their day-to-day lives. 
This presentation will dive into how retailers and merchants can leverage this change in consumer behavior to deepen customer relationships supported by industry reports and Zip’s deep proprietary data.
Monday
June 21
2:15 pm2:30 pm
Learn how Retailers are turning to low-code automation platforms to extend their existing systems and achieve digital innovation across operations. This product demonstration will highlight brand licensing management as a key area to streamline for improved merchandising and new opportunity creation. Additionally, we will explore tech capabilities like mobile applications that are priorities for Retailers this year and recent award-winning solutions.
Monday
June 21
2:15 pm2:30 pm

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

Grocery and QSR industries have much to benefit from digitization and serialization: from inventory automation to waste reduction, increasing sales and reducing costs. To get full leverage, however, you need item-level track-and-trace. But, exactly how granular can you get?

Monday
June 21
2:30 pm3:00 pm
Incorporating diversity, equity, and inclusion (DE&I) is a business and moral imperative. By bringing together diverse views and backgrounds, we foster an environment to attract and retain top talent that will support it and help build loyalty with customers. How can you make smart DE&I decisions about the products you offer, vendors, suppliers, employee training, pay practices, advertising, and more? Join Michael Colaneri, Vice President of Retail Industry Solutions at AT&T Business, for a conversation with Shamoun Siddiqui, CISO at The Neiman Marcus Group.
Monday
June 21
2:30 pm3:00 pm

Physical stores have been transformed by an unprecedented shift towards omnichannel retail over the last 18 months. 

Now, customers are demanding both online convenience and the instant gratification of shopping in-store. Stores need to make themselves more digital and more human. 

Investing in the right technology is key - bringing online functionality into the store environment to empower employees while delivering new experiences for customers. 

Monday
June 21
2:30 pm3:00 pm
Retail leaders with the best run stores leave nothing to chance. They have plans in place for almost every scenario, invest in their people, and lean heavily on data to drive efficiencies across the business. All to deliver a delightful customer experience.  
 
Their reward: increased loyalty, share of wallet, and profits. 
 
Join this session to learn how a harmonized approach to retail operations can help retailers make informed business decisions, from optimizing labor spend and scheduling through to improving the employee and customer experience.
Monday
June 21
2:30 pm3:00 pm
What will retail look like in a post-pandemic world? What role does technology play in the new retail landscape? Join us as we explore how leading retailers are leveraging technology to delight their customers and stay ahead of their competition to thrive in retail’s next chapter. 
Tuesday
June 22
9:45 am10:30 am
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Tuesday
June 22
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With clear, real-time insights into business performance and end-user experiences, you can prioritize workload based on impact to the business metrics that matter to you. Watch this session to learn how AppDynamics helps you focus on what matters most to the business when addressing IT problems or prioritizing new features and functionality.

Tuesday
June 22
11:30 am11:45 am

Open to Retailers, VCs, Press and Analysts with a Full Conference or Retail Free Pass.

With ID.me, instantly verify customer eligibility for exclusive discounts (military, first-responders, nurses, teachers) directly at check-out, without the risk of fraud. Our hyper-targeted customer acquisition platform also allows you to reach 42 million+ users and present exclusive offers.

Tuesday
June 22
11:45 am12:15 pm
The global retail industry is gradually shifting from tackling pandemic-related challenges to what we can expect in the post-COVID landscape. In this fireside chat, Mike Webster, SVP and GM, Oracle Retail, interviews Bed Bath & Beyond SVP and CTO Scott Lindblom to discuss the role of technology in a successful transition into retail’s future. With Oracle’s retail and finance solutions, Bed Bath & Beyond is fueling its “digital-first, Omni-always” strategy by improving its ability to predict and meet inventory demand, better serve its customers and foster long-term growth.
Tuesday
June 22
11:45 am12:15 pm
The pandemic is not the only factor driving the ecommerce boom. Brands have seen an acceleration of existing trends along with the need for digital transformation to meet consumers where they are. This session explores how leading big & tall menswear brand DXL Group was able to accelerate its digital transformation and leverage tools such as “buy now, pay later” solutions to create tailor-made experiences, attract younger consumers, and grow its audience.
Tuesday
June 22
11:45 am12:15 pm
How is the leading brand of children’s clothing building better customer insights and business agility with through the cloud? Join us for a fireside discussion with members from Carter’s leadership team who will discuss Carter’s data and IT strategy. The session will provide a look into how Carter’s is building an integrated data platform and their approach to application modernization and moving to the cloud. You’ll come away with best practices and lessons learned on leveraging technology to improve retail operations.
Tuesday
June 22
11:45 am12:15 pm
The call for sustainability in fashion has reached a fever pitch as consumers demand more transparency and responsibility from their clothing purchases. From new tech in on-demand manufacturing to the growing trend of reselling, some of the industry leaders pushing apparel into the future discuss how they are meeting the call for sustainability, reshaping the production process, and reimagining what the industry will look like in the upcoming years.
Tuesday
June 22
11:45 am12:15 pm
Since the Covid-19 outbreak, 95% of consumers have made at least one change to their lifestyle that they expect to be permanent. Consumer needs are evolving and retailers have to anticipate faster than ever. Adaptive technology in data product management is the main condition to lay the first stone in IT modernization, multichannel selling… and to bring product transparency to end consumers. Putting an adaptive and a sustainable lens to your data, your sourcing and your fulfillment strategy is an imperative for the long term.
Tuesday
June 22
11:45 am12:15 pm
Online retailers have been chasing the ultimate goal of one-to-one marketing by developing individually-personalized messages for each customer--with amazing clickthrough rates...or so the dream goes! But AI is now pushing personalized marketing nirvana closer to reality. Find out how artificial intelligence is helping marketers optimize their data to improve message delivery along the customer journey towards true one-to-one engagement. 
Tuesday
June 22
12:30 pm1:00 pm
Hudson, one of the largest and most recognizable travel retailers in North America, serves travelers in more than 1,000 stores in airports, commuter hubs, landmarks, and tourist locations. In this session, you’ll hear how Hudson is leveraging Amazon’s Just Walk Out technology to deliver the next-generation of shopping convenience. Join us for an inside look at how the Hudson team is scaling “grab and go”, contactless experiences that exceed customer expectations.
Tuesday
June 22
1:00 pm1:30 pm
When Walmart brought in 25-year technology veteran Suresh Kumar to lead the retail giant’s technical strategy, he set a mission to lead the next retail disruption. To get there, Kumar and one of the largest technology and engineering teams in the world are leveraging emerging tech and building custom products to accelerate Walmart’s digital transformation. From cloud, AI and voice to computer vision and edge computing, Walmart is deploying the latest technology to create superior customer experiences, empower associates and lower costs.
Tuesday
June 22
1:45 pm2:15 pm

During the Big Idea Session, 2 large grocery retailers , one from Europe, one from the US will describe their Innovation strategy with an emphasis on Computer Vision. 

Especially, we will demonstrate how the store organization can be re-imagined using computer vision and deep learning, delivering immediate value and as well as long term capabilities. 

Wednesday
June 23
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Wednesday
June 23
11:45 am12:15 pm
As the customer preference for touchless experience grows, voice commerce is poised to revolutionize retail, much like smartphones did in the 2000s - and the internet in the 90s. Businesses trying to grow in the post-COVID era of retail will need to leverage voice technology to win over new digital customers and stay ahead of competitors. But while this technology holds great potential, retailers need to follow best practices to ensure that they’re utilizing it to meet customers’ shifting expectations.
Wednesday
June 23
11:45 am12:15 pm
Retail is experiencing an unprecedented move to ecommerce and omnichannel in a context of increasing requirements of performance, transparency & sustainability. Retail players must be part of this change, but they need high-quality product data to do so. Product data accuracy and quality impact the entire value chain from the warehouses to end consumers. Retailers must optimize their inventory, shipping, and routes as well as providing more product transparency.
Wednesday
June 23
1:00 pm1:30 pm

Open to retailers with a Full Conference or Retail Free Pass. Space is limited to the first 25 retailers, on a first-come, first-served basis.

Genpact finds that 42% of finance leaders ranked generating actionable insights for the wider business as one of their top 3 priorities in the next two years. CFOs must embrace the new role of data custodian and lead a finance team that converts organizational data challenges into insights, to drive faster, better decision making.

Wednesday
June 23
1:00 pm1:30 pm
Retail's technology leadership role has evolved beyond its traditional transactional definition in line with broader changes to the industry and organizational structures. An increasing number of retail CIOs and CTOs now sit decisively at the C-suite table taking on greater influence and responsibility for their companies' digital savvy, its agility amid disruptive forces, and strategic decision making to maintain competitive advantage.
Wednesday
June 23
1:45 pm2:15 pm

Today, most retail and DTC businesses can’t meet customer expectations set by the largest players on the Internet. When that happens, frustrated users bounce to third parties, like Amazon and Google, where they're bombarded with ads from competitors happy to steal away their business. Fortunately, there's an easy solution: better search.

Join Lee Zucker, Head of Industry for Manufacturing and E-Commerce at Yext, to explore how you can optimize your search experience to ensure your customer journey starts, and ends, on your website.

Thursday
June 24
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Thursday
June 24
12:30 pm1:00 pm
Co-op, one of the UK’s largest food retailers is on a mission to deliver value and enhance the shopping experience for millions of their members. Learn about Co-op's strategy for driving powerful customer experiences and improving operational agility through implementation of a connected commerce platform. 
Thursday
June 24
1:00 pm1:30 pm
The coronavirus pandemic accelerated payments industry digitization, already in growth mode, digital consumer payments are now in hyperdrive. Ongoing shifts toward e-commerce, digital payments, contactless, instant payments, and split payment models have all been significantly boosted in the past 12 months. In this session we examine the payment trends that are driving consumer spending, breaking down the data into category and demographic insight, as we discover how the payment process is looking to integrate itself seamlessly into the customer purchase experience.
Thursday
June 24
1:45 pm2:15 pm
Ecommerce adoption has accelerated rapidly, making it more important than ever for retailers to integrate offline and online channels into a cohesive customer experience. Retailers need a comprehensive, up-to-date omnichannel strategy that considers how consumer needs and behaviors have changed, and recalibrates their understanding of their target audience.
Friday
June 25
9:45 am10:30 am
The pandemic has laser focused merchants on digital customer experience as other avenues have shuttered or slowed down. The ability to define a digital customer experience is your company’s differentiator. This session will help you think about how to leverage your ecommerce presence more strategically to accelerate your business. Strategic thinking will be paired with practical applicability. You’ll get actionable insights you can use immediately to both improve the customer experience and positively influence KPIs your company cares about. Join us. 
Friday
June 25
12:30 pm1:00 pm
Mercado Libre, the largest ecommerce and payments ecosystem in Latin America and one of the region’s largest companies, is on a mission to democratize commerce and payments. Find out how they are leveraging the cloud to deliver compelling solutions that address the distinctive cultural and geographic challenges of operating in Latin America. You’ll come away with insights and best practices on how technology can improve the way consumers buy and sell.
Friday
June 25
1:00 pm1:30 pm
The development and use of data analytics, machine learning and artificial intelligence continues to accelerate rapidly, with analytic capabilities supporting a variety of core functions and business needs. In this session, Wayfair Global Head of Customer and Supplier Technology, Fiona Tan, and Levi Strauss & Co. SVP and Chief Strategy and Artificial Intelligence Officer, Katia Walsh will discuss the important and expanding role AI plays in driving exponential value through their respective businesses.